Kay Jewelers

Category:	Jewelry Store
Address:	3651 Wall Ave #1058, Ogden, UT 84405, USA
Phone:	+1 801-334-8652
Site:	stores.kay.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 13

Reviews 9

Bree Dummer

Came here on Saturday to have them print off a receipt for a ring Ive had.. the guy that helped me was very rude & seemed annoyed that I was asking for the receipt.. he was like why do you need a receipt?? Ummmmm, first of all its none of your business but I let him know that I was selling the ring.. He tried to look me up by my phone number & seemed annoyed that I couldnt remember it.. I let him know that the ring was purchased over 6 years ago & that my number has probably been changed quite a few times since then.. I asked him if he could look me up by my social or something & he snapped back something about why he needed the number.. well alright.. he asked me why I was selling my ring.. Again, none of your business but I let him know that a ex boyfriend got it for me & that its been sitting in a drawer for years.. me & my boyfriend are talking about getting married & we know that Kays & Jared are sister stores (which I have an account at both) & if you purchased a ring from either of them you can trade it in towards something bigger but I respect that he wouldnt want that ring tied into his ring he wants to purpose with.. I get that, he continued to say while my wife wouldnt mind its free money.. okay?? Well good for your wife.. but I wouldnt want his exes ring tied into our wedding ring.. well the receipt finally printed & I was honestly so surprised at the customer service I received I asked him his name before I left.. he said "Steve". Well Steve you are by far one of the rudest people I have ever encountered & you are in the wrong profession. I would give you 0 stars if I could. Im sure if I was buying something his attitude would of been way different.. DO NOT go this location.. & if you do avoid this guy, I now remember why I opened my account at Jared in Farmington.. The manager there is amazing & we are treated with nothing but kindness whether we are browsing or going to purchase something..

Jenna Shaw Barry

I am never again going to Kay Jewelers for anything. My wedding band (from Kays) had a crack in it. I took it in and they wrote down on the receipt that it would be repaired in a week and that we would get a phone call when it was done. Great. We waited a week...no call. We decided to go into the store to see if it was ready. They checked in the back....no ring. They said to wait another week. We waited....still no ring. I called in, and it was still over at wherever they repair jewelry. They dont do it in their store. They said it looked like it should be in the following Wednesday or Thursday. We waited again. No call. I called them again. Still no ring. It was STILL supposedly at the repair place. Apparently it hadnt been repaired correctly and needed to be sent in again. No one ever told me that. I waited maybe another week. No call. Finally I was so frustrated that I told my husband to call and figure out what in the blazes was going on. Little to my knowledge, my husband had gone to the store and it was finally there. They never called or anything. It happened to be there the day he went. He surprised me with it when I got home from school. Guess what....it was one size TOO SMALL! I am never going to them again for anything! Yes sometimes there can be bad experiences with businesses, but I read the reviews and saw plenty bad experiences in the comments, such as those regarding theft by employees, switching out diamonds for fake ones, and scamming people into paying money they dont owe. Now instead of my ring being completely covered under our care package that we paid extra money for, I have to pay 50 dollars to another jeweler every time I want my ring fixed, which is often because my ring has cracked twice now. DONT GO TO THIS PLACE IF YOU WANT YOUR JEWELRY BACK!! Seriously...this place should be closed down or new people need to be running it! So untrustworthy!!!

Brandon Simmons

The best help Ive received is from the regional manager. Do NOT go here unless you dont want to ever get what you paid for an terrible customer service. I ordered my engagement ring in July with intent to propose to my girlfriend on our cruise in October. I was told it would be ready sept 16. They didnt even start to make my custom ring on the 16. I asked wtf I was going to do cause her dream was to be proposed to on the beach. After a fight they gave me a temporary ring so I could propose and then I had to figure out how to tell my girlfriend our memory would have to be given back. Well she is little and her temp ring doesnt fit her the manager told me to have her come in and they would size it. She went in and the staff gave her nothing but problems and had no record of me even buying my ring! Finally she got so mad with their arguing she got the regional managers number and I called him and told him I wanted to know when my ring would be done and the situation. He was furious. I will still never shop here again. And to the lady that told my fiance that they are starting over and trying to dig their way out of the bad name hole. You are just digging it deeper! This was only a few problems in this whole transaction! I will be telling everybody about my horrible experience and its worth the extra money to go somewhere else!!!! I wish I would have spent the $8k at Fred Myers instead of getting talked into making it here. DO NOT BUY KAY Jewlers! The only kiss that begins with Kay is kissing ass to save your own when you tell your girlfriend she has to give back the ring you proposed with. Thanks again Kay for taking away my girlfriends one and only proposal ring because you didnt have mine done !!!!

Jessica Pearson

Unless you are ok with horrible customer service and having your property stolen, stay away from this company. They have given me nothing but grief since day one. You would get better service by getting your ring from a cracker jack box. Im inches away from filing a lawsuit against them for stealing. STAY AWAY!

Lars Jenson

I have to go to this Kay Jewelers because its the closest one to me and everytime I go I feel like I am bothering them. I wish I was closer to the one in Orem.

chris east

Do not buy anything from this place it is a ripe off !!! Wish I would have never wasted my money

E.L Neilson

Kind of surprised but you only services like getting teeth pulled by buying from these guys

Britt Hunt

Very pushy and rude salesmen!

Dale Espinoza

Insane APR 24.99%. Watch out!