Related: | slcpowersports |
Related: | dwn n out |
Category: | Motorcycle Dealer |
Address: | 240 I-15 Frontage Rd, Centerville, UT 84014, USA |
Phone: | +1 801-292-1492 |
Site: | renegadesports.us |
Rating: | 3.1 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
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Jesse Rosvall
STAY FAR FAR A WAY FROM HERE! Let me start off by saying this place has the worst customer service I have ever encountered. I dropped 13k purchasing a brand new 2017 KTM dirt bike along with a few accessories and a KTM Kick start kit. I was originally told that it would take 2 days to have the Kick starter installed once the parts arrived. When I called to see if parts arrived I was told install would take a week and that they do not schedule appts. for service first come first serv. Okay??? Not what I was told when I payed for the bike and parts! When I dropped off the bike with a mere 4.5 hours and 100 miles on the clock I was told 1 1/2 weeks. 8 days later when I called for an update I was told another 2 weeks. After becoming annoyed I went to see if they even started working on it with plans to take somewhere else if they hadnt. To my surprise I was told it would be done the next day by Scott the Service Manager only to be told 5 mins. later by Rad the G.M. that there was a problem. Rad walked me into the back to show me a silver dollar sized hole blown through the inner case where the Kick start shaft seats. He then began to blame the issue on poor build quality of KTM cases. He said he had been emailing KTM for several hours yet just 5 mins prior Scott the service manager knew nothing about the damage to my bike and that there would be a delay returning it to me. After leaving and calming down I realized that I was told just 1 day before by the Scott the S.M. that it would be another 2 weeks. The next morning I called Rad and explaining to him that the stories Ive been told dont add up and I now believe they damaged my bike and attempted to cover it up. He told me that Scott was not aware of the damage when he told me it would be done the next day(Seems strange that the one person that should know what was going in the service dept knew nothing but attempted to stall me for 2 more weeks just a day prior!) After being told my only option was to let them get parts from KTM and fix it under warranty I reluctantly agreed to let them fix it. I was also told by Rad that he would also like to install the kick start kit that I had already paid to have installed to show that they are trying to take car of me. At this point I requested Rad to send me pictures of the damaged case for my records and you guessed it I never received them. Several days later Rad called and said the bike was going back together and should be ready the next day I requested the pictures again. Still nothing. "Shocker" The next day I called to see if it would be ready and was told it was indeed ready. When I asked if it ran good and KICK STARTED correctly I was told it runs great and they didnt install the Kick starter that it was there for in the first place. WAIT WHAT? At this point I told Rad I would come pick it up and just get my money back for the kick starter and labor. When I arrived Scott greeted me and help me load the bike at which point I questioned how he didnt know what was going on and explained to him it seems as I was lied to. That it felt like the tech caused the damage and that they were trying to cover it up by delaying me for an additional 2 weeks but that when I arrived to check on it they had to come clean that the was an issue. Heres were things get interesting I was told that by Scott that this type stuff happens all the time and he believed that the TECH damaged the case installing the parts wrong! WOW! At this point I asked to take pics of the cases that I asked Rad for and went in to get my refund from Rad to only have him charge my card instead of refunding what I paid in the first place, resulting in him having to then refund double the amount of what I paid for the kit and labor. As I was leaving I noticed one of my amber colored reflectors had been broken the license plate bracket and upon arriving home noticed one of the bolts holding my plastic hand guards was missing and the hand guard was loose. Lets hope the motor doesnt have missing or loose bolts too!!! WHAT A JOKE! Wish I read the reviews first
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Jason Holgreen
Recently Full Throttle was taken over by Renegade Sports. Lets hope theyve made some changes. As this review is for the old Full Throttle I will rate it accordingly. (hopefully Renegade is smart enough to change the name as I havent gone near the place to see if theyve put up a new sign). Sales: The sales staff at Full Throttle will ignore you, unless you look like you have money to spend and plan to spend it then and there. Service: The call things by the wrong name. I had a ATV that needed new carrier bearings... Well they had no Idea what a carrier is. Google search "warrior 350 carrier bearings" its a common item to be replaced on a sport quad. I took another four wheeler in to have the brakes worked on and the axle nuts tightened ( I didnt have a wrench big enough for the axle nuts and figured they could do it in no time) I dropped off my fourwheeler on a saturday and they said "well take a look at it next week". 3 weeks later they hadnt touched it. I called them weekly for updates to which they kept responding they hadnt gotten to it. I told them Id just come pick it up the following saturday and not to touch it. When they finally told me it was done (meaning theyd removed the rear caliper and it needed to be replaced and wanted $350 for the part) I showed up to find them still working on it, I said I didnt want to pay their price for caliper as I could get a brand new OEM one for under $150 online. They said theyd been using a blow torch on the axle nuts and couldnt break them free to tighten them. I took it home then went and bought a torch and pipe wrench and had them tightened in 20 minutes. Service department talks down to you, and acts like you dont know anything. Parts: If you know exactly what youre looking for and a part number they might be able to get it for you. If you walk over to one of their fourwheelers point to the part and say "I need this". theyll be lost. Hopefully the new management and ownership changed this. Otherwise. avoid the place.
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Zhaque Budge
When I took my Yamaha motorcycle in because my forks were leaking, the service department gentlemen were very charismatic and pleasant to talk to. They explained what was happening so well I thought I could fix the problem. Long story short, they "fixed it" (not cheaply, which I dont mind if the work is done properly) and in about a week the forks were leaking again. Being a procrastinator I didnt call for another week or so (and because I rarely ride my motorcyle), and they told me that they dont warrant their work after a week! I said it was the exact same problem in the exact same spot I had just brought it in for, and they treated me like I was a nuisance and basically said GFY. Unreal how some companies can have the audacity to not take responsibility for their work. I took my bike elsewhere, and will never go here again or recommend them to anyone on the service side.