Tri-City Performance Inc

Reviews 6

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Amber Cunningham

If I were to rate this company on customer service and communication I would only give them 1 star out of 5. I am very disappointed and upset with this companies communication and follow through. We took our 800 Rzr to them to have some work done. Our Rzr seemed like it was starving for fuel. Whenever it got hot we would shut it off to cool but would have trouble getting it to start again. We had to wait several minutes for it to cool before it would start up. We explained that to the clerk at Tri-City Performance. They explained to us that they were a little behind and that it will be a few days before they could look at our rzr. We understood and told them that would be fine. After 2 weeks of not hearing from them,we decided to reach out to them. They decided to put a new computer in it without our consent. We gave them 2 numbers to call us and we heard nothing. It was 6 weeks before we got it back. They took it upon themselves and ordered part without consulting with us first. The part was the computer and ran a whopping $750.00. We were glad too have out back and excited try it. So we took it out the weekend after we picked it up to test it and it ran worse than before. On our way home from our weekend we returned the rzr and told them it wasnt fixed to put our old computer back or refund some of our money. They told us no they couldnt due to the fact that the $750 computer was used. So instead they threw more parts at it and it still wasnt fixed, on top off charging us another $270. Then told us the next step was to pull the motor. We said hell no and brought it home. Once home we cut off all our accessories, and cleaned every plug. Took it out it still seemed a little ruff, but ran a lot better. We decided to check the fuel pressure ourselves and it was 3500 when it should have been 3900 to 4200. We called Tri-City and asked if they checked the fuel pressure. The person we spoke with did not know and did not have any time to check the notes in the computer. So we decided to change the fuel pump ourselves which was another $360. Took it out this weekend and it ran like a dream. Had no problems. The hard part about this is that you seen to be at there mersey. Money is tight and we could have saved a lot of trouble and money with just a phone call. I am disappointed in the communication,follow through and customer service from tri-city and wanted too make sure no one else gets taken for a loop.

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Morgan Long

I have one word for Tri-City... AMAZING! We have bought several machines from them and have had great experiences every time! Right when you walk in they make you feel welcome and like youre family. The service we receive is always outstanding! All the employees are very friendly, knowledgeable, and willing to help! When we take our machines in to be serviced they always get the job done the right way and in a timely manner! We have also purchased all of our parts and accessories from them! Everything has always been great quality at a great price! They always have what you want/need, and if by chance they dont, they will get it! If you decide to choose Tri-City (which I highly recommend you do), ask for Trish! Not only is she honest and up front but she has always gone above and beyond for us! You know when you are going to buy a vehicle and its always a headache and you are sitting at the dealership for hours arguing about price, getting screwed over, and lied to? Well that is not the case with Trish! She does the dirty work for you and makes sure you are getting exactly what you want at the best price possible! We would never invest our time and money anywhere else but at Tri-City with Trish!

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Jay T

Best dealer hands down. After a fire in our RZR that was 9 months old that we bought from another dealer, we contacted that dealer located in northern Utah and Polaris. After months of an "investigation" polaris said it was that far north dealer that caused the fire and polaris would not help. I was dumb founded and surprised by polaris lack of concern and was never buying a polaris product again. Then a talked to Trish, Loni and the great people at Tri City. The assured me they would build me a new machine and make this whole situation as good as they could. Trish helped us design and build the best looking car out there! Loni, chad, Tracy and the guys killed the build! The attention to detail and the quality of installation is A+ 1st rate! Do not make the mistake i made and buy a machine from a dealer that ia giving you the cut rate prices that are way lower then the others your machine might light on fire with your family inside it like ours, instead stick with this quality, respectable, proffessional company! I am a life long customer and advocate for this dealer now, i will not make that mistake again! Thank you Trish, Loni and the crew!

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Kim Domingo

TRI CITY Performance has been awful to deal with when it comes to the Service Department. We wont take our Sportsman 570 there anymore. The Technican we have dealt with really needs a Customer Service class. The Service dept people are not happy to see you when you arrive or happy when you return weeks to months later to pick up your vehicle. They dont look things over with you at drop off or pick up. There is NO COMMUNICATION at all with these people. They want to do the least possible to remedy the problem. Really anyone can sell you a vehicle because if you want it and the price is right youll buy it. The REAL TEST is how do you treat your customers after the sale. Tri city performance scores a zero for customer service in the SERVICE DEPARTMENT. Wish I would of seen these reviews before, because the people complaining about no communication are telling the truth. I have sent a letter to Polaris also making them aware of how terrible the service is.

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Jodi Offret

I had gotten myself into a major bind trying to install some electronic equipment on my Victory motorcycle. After 10 hrs, I decided to throw in the towel and seek an expert. I called Kurt in Service, he knew exactly what I was talking about and he said I could bring it right in. He had it installed (properly) and running like a Champ in about an hour. Awesome service dept. They also informed me I had a recall I should have repaired and to call them at my earliest convenience to have that work done. There is another Victory Dealership closer to my house, but these guys have my business and gratitude!

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Matt Nelson

This place rocks. I normally do all my own repairs and service to my razor but I needed to have some recalls done. I dropped it off with the service department and told them I wont need it for two weeks. Out of the blue my friends planned a day trip to the dunes the weekend that I dropped it off. I called Chad in service and told him not to worry about doing the repairs till I brought it back the next week. The next day Chad called me and told me it was done and they were able to do the repairs. They even washed it before I picked it up. " GREAT SERVICE GUYS"

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