Category: | GMC Dealer |
Address: | 16440 I-35, Selma, TX 78154, USA |
Phone: | +1 210-265-6143 |
Site: | buickgmcofsanantonio.com |
Rating: | 4.4 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–7PM Closed |
MA
Marc Collette
I would like to take this opportunity to thank Gunn GMC for the purchase of my new 2017 GMC Sierra SLE .... Especially, Jacob Garcia (Sales Consultant, Steve (Director) and Richard (Finance). I cannot express the customer experience I received during the entire process from the moment I drove onto their car lot. I can attest they are true professionals!! I owned a 2002 Chev Suburban with 227,884 miles which I purchased used in 2003 with approximately 17,000 miles. I wasnt quite sure I was ready to part with it, but I was almost certain I was going to purchase a GMC Sierra 1500 eventually. I had been talking about it for at least a couple of years to my friends and family and they all knew. Last Thursday I decided to "stop in" to "look around". The first few I look at seemed out of my price range so I decided to look at pre-owned/used lot. It was then I started thinking about just downsizing to a "smaller" SUV because I saw a used Chev Traverse in my color and thats when I spotted Jacob Garcia heading my direction and the experience began. In my head I immediately began the stereotypical thought of the "Car Salesman"... So my defense mechanism was initiated and I was prepared to say "just looking". But his cheerful attitude calmed my fears (at least for the moment). Then I asked for keys to "check this one out". Once inside the vehicle preparing for a "test drive", I told him directly my intentions (Im not buying today) and his reaction was not what I expected. Within seconds the entire situation was put at rest, and the relationship was established. He assured me he was there to do all he can to help me find what I wanted if he could and that he did!!. I drove at least 5 different models (new and used) and decided on a 2017 GMC Acadia (new body style). I convinced myself this was it. His patience with me was Awesome. Getting late, we finally agree and with a few signatures I was offered to "take it home" and return the next day to finalize the paperwork. The following day was Friday and I managed to completely "Shock" my co-workers. They never expected Id give up my Chev Suburban, much less jump into a smaller SUV. They truly anticipated Id purchase that GMC Sierra...eventually (nothing else)... I sensed this from many of them and this got me thinking throughout the day. After work, I returned home to retrieve the title and headed to Gunn GMC to meet with Jacob (on his day off no less) expecting to complete the deal. Upon arrival, Jacob was waiting and I dropped the "bombshell" on him. This car drives nice, but I want a truck I tell him..(waiting for reaction...). "No Problem" was the next thing I heard. Lets go look at the inventory.... The rest is history!! I pulled out that night with my brand new 2017 GMC Sierra SLE as happy as I have ever been when purchasing a vehicle. I would 100% recommend to anyone who would like a "Customer Experience" instead of a "Car sales pitch" to visit Gunn GMC!!! They are all about the Customer... I personally want to thank Jacob Garcia for his outstanding professional attitude while assisting me on my purchase (even after learning hed been contending with pain from wisdom teeth removal just days earlier). It never showed...WOW!! is all I can say.....thanks a million Jacob!! Lastly, Steve and Richard provided the environment to "complete the deal".... AWESOME!!!!! is all I can say. There is true Professionalism at Gunn GMC!!!! Jacob, Steve, Richard..........Thanks again... Well be back
IV
Ivan Bell
I went to the dealership for service on my Envlave in JAN13 when the check Engine light came on. After the first week of waiting for a response on what the problem was they informed me that I needed transmission and engine work done. I was told that to rebuild the transmission it would be 7 hours of labor. I was also told that the engine work that I needed would require 6 hours of labor. My extended warrenty company would not pay for more than $3000 of the $6000 of work for this claim to include the rental car they were suppose to cover. I informed the Service department of this and requested a Loaner Vehicle but was told that none were available. After five weekes of calling and getting excuses of we got the wrong part or I cant get the computer system to work they allowed me to use of of their Loaner Enclaves. When I recieved the call that my Enclave was ready I went to pick it up that evening. After all the paper work was dont and I gave them the 3000 out of my pocket my son and I start to drive out of the lot when I noticed that there was a large Crack in the windshield. I Backed the car up to the service department and pointed the crack to the maneger there and he told me that it wa my fault but he would speak to the management department and someone would call me the next day. That day came and went on on the following day I called to speak with the Service Manager but wa informed that he was out on Vacation and no one could help me but him so I waited till he returned the next week. I still did not hear anything so I call GM who informed me that I would have to deal with the dealer to fix the issues with the car. ( They were able to turn the check engine light off but the problems with the car are worse) When I took the car back into the Service department I was told that I would have to wait till the next week and I needed to make a appointment for my car which I did. I took the car to them at said appointment time and about noon I recieved a call informing me that the issue with the car was the battery which they would be happy to replace for me if I paid $206. I told them that I would be happy to come and get my car take it to Wal Mart and install the battery myself. When I got to the dealership after work that evening I spoke with the service manager who informed me that it was the Battery that was the problem and as far as the window I would have to take care of that on my own. Even if it was caused by them It is the customer responsibility to take care of it. He informed me that if they got in a accident wile test driving a car after repairs it is the customer who will have to take care of repairs either out of pocket or with their insurance company. I will never use this company again nor will i ever purchase another GM product as I do not agree with their treatment of the customer.
CL
Clarence Johnson
UPDATE: Ok Today is June 13, 2014. This is an update of my Gunn Buick GMC experience. I started this review on Tuesday June 10. I have upgraded my experience to 2 stars. This is because Gunn at least provided me a courtesy loaner while they diagnosed my vehicle. Which it took them 4 business days to do. I guess it was not their fault due to an intermittent engine light issue which pointed to a warranty parts issue. This went from an free warranty repair to a $2800 timing loop repair. I guess! I am not having the work done but the General Manager at least asked what was my problem and the service rep. Service rep upped his willingness to let me know what was going on(after 2 days of me having to call and track him down for an update). This is the 5th day of trying to resolve my truck issue. 1 day(today) is my delay. You decide if this was an expectable service experience. Mollified... ORIGINAL POST: Brought in my truck in January 2014 for an engine light and running rough. First I was ignored for almost 20 minutes before some one stop to say, "Be with you in a minute sir." After another 15-20 min someone finally asked what I was there for. I explained the problem. They said they would call me in the morning with the diagnosis. A DAY later, I finally called and ask what was the status. I was told, "Oh sorry, sir we couldnt get to it, but we will today!" I did receive a call at the very end of the business day - "It was the cam sensor sir. We can have it fixed for you tomorrow." "How much?" "Well we need to see where we can get the sensor ..etc etc. We will call you back." The next day(now going into the 4th day) , late afternoon. Ok we got it fixed for you sir.. Thatll be $699.00. What?!! Ok, gotta pay. They have my truck right! Steaming.... Fast forward. June 2014 - Problem re occurs. Same symptoms, same engine code. 2-year, 24,000 mile warranty, right? I take it back and the first thing out of the service reps(Greg Williams) mouth is, "Well you know those engine codes are just a indication. Its probably not the sensor(read between the lines - we are not going to honor our warranty! Please bend over and touch your toes). But we will call you!". Guess what Its day 2 and no call. Like Yogi Beara, "Its Dejavue all over again!" This review will probably get my vehicle blackballed or worse damaged. Yes I feel cheated and used and I believe this service department may attempt some kind of retribution, since they still have my truck but I am so infuriated at my treatment, I must vent here or blow my stack on the people there! I used to work for this dealership back in the 90s. Its a far cry from the service department I knew. And I noticed many of the guys who wrote reviews here, scored there experience low but the women scored it very high. Curious....