Bluebonnet Chrysler Dodge

Reviews 3

RO

Robin Morrison

I needed a new vehicle and after doing some searching online, I found the vehicle online that I wanted. I emailed about it and received a response email and text from Rick Tatum. I was very nervous about purchasing a vehicle for 2 reasons. 1) Ive only bought new, fresh from the lot, once before. 2) My credit is less than spectacular so Im always so nervous that something isnt going to work out. My husband and I went in on a Saturday to look at it. Rick not only was professional, but he was a straight shooter and was able to calm my nerves and made the process go very smoothly and found us every discount he could. For Rick and the man I dealt with in finance, I give 5 starts. However....... Less than 2 weeks later, I had to have the car serviced due to a nail in the sidewall of my tire. I had the extra warranty that covered that so I called the service department. They had the tire I needed, but in San Antonio and would need to wait for it to be delivered. Okay. Im fine with that. They called me at 430 and said it was in and asked if I could come in. I could not, but could come in first thing the next morning. The gentleman I spoke to wanted me to drop off my new vehicle, take me to work, and come pick me up at 5; leaving my car there all day simply to change a tire. I told them it was unacceptable as I needed my vehicle for work and they gave me the run around about how long it would take. One of the things said was "well..if there are no other vehicles in the bay, we can get it done in about 45 minutes." At this point I asked if I could have an appointment. I knew, from previous dealings with them, that I could set an appointment. I was a bit upset that this was not offered to me from the beginning. So I set an appointment at 815 and they ask for my warranty contract....a contract that I was specifically told by them to not keep in the vehicle. Not only that, it was their dealership who filed the paperwork so why could he not get a copy of it and if he did need it, why didnt he mention it while we were on the phone the night before? Fast forward to later in the evening and I need to put something in the back of the car (Durango). I find that my back seats have been put down, partially, and everything emptied from my cargo area. They had no reason to get into this area as the spare tire mounts under the car. The items I had in my cargo area were thrown all over my seats. A plaque that was back there to be delivered to my sons baseball team sponsor was also thrown around and therefore, the front glass on it was broken. It was unnecessary and totally disrespectful. If and when I need my car serviced again, I will NOT be going to their service department unless I have ZERO choice. I honestly shouldnt be surprised though because this is the same service department that wanted to charge me $1500 to fix my air conditioner on my previous dodge even though I had less than the 36K miles on the car that would have otherwise voided the warranty. In short: sales/finance A+. Service FFF.

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Alan Chen

I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inventory in the state of Texas. I had researched the market in north Texas, Austin, and San Antonio. It is definitely worth my four hours of driving to pick up my dream car. My sales, Jeorge Ramirez, was very friendly and cursterious. When I arrived, he had already pulled out my top two choices for test drives, and further taking me to their offsite storage lot to see their 50+ Pacificas. Once I selected my final choice, there is not much negotiation needed because they had the lowest price. I would definitely recommend new car buyers to contact Mr. Jeorge Ramirez for the most enjoying and rewarding car buying experience. The finance department was another great help. Mr. Thomas Alan was friendly to prepared my paperwork. And of course, he tried very professionally to sell me the extended warranty, and gap insurance. After I rejected both offers, Mr. Alan continuous with his patienting effort to sell me the synthetic oil change and tire rotation service. I finally touched by his professionalism in sales, and agreed to his third sales offer. BUT, thirty hours after I happily drove my car to my vacation site, buyers remorse kicked in as I found out that Chrysler website offered the same deal that costed 50% less than Mr. Alans offer. So, my other advise to new car buyers is that do NOT agree to buy anything other than the vehicle in the finance office. Just think about that you have spent months on car researching, and hours with your best sales to pick out your dream car, did you give yourself the same amount of time in researching the sales item from the finance office that is not related to signing the contract on the vehicle. My five star rating is mainly based on Jeorge, because I knew that finance office in any dealership will not easily let you walk out without buying something. In my case, I am surprised at the deep markup of 50% more than Chrysler website. I can only blame myself for not doing enough research on the unanticipated sales item from the friendly finance office. At the end, I do truely recommend this dealership, because it just got the best pricing and service....

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Sheila Elliott

I am writing under my wife s site.because I do not have one..[Ben Elliott] I Iive in Virginia,found the car of my dreams via internet at Bluebonnet Dodge.I turned 18 yrs old in 1971.Already a car nut, I happened to see a movie, Vanishing Point, with Barry Newman and my life was changed forever !! Anti everything to do with Big Brother !! It was ME !! The rest is history, purchased a 72 challenger and in the next 40 years got every hot Mopar at one time or the other.69 Charger R/T ,68 Road Runner, 68 GTX, 68 R/T, 69 Dart,and a White 09 Challenger R/T, which was an automatic,nice, but Old School demanded a Manual Transmission.And it only had 375 HP.Anyway, this "14 SRT 470 HP White manual trans piece of art had been sitting at Blue Bonnet for several months with the 15"s out for months.So I knew the Good Lord meant that car for me !! So I called Gregg Lutman and set it up.I rented a car, drove 1,344 miles and on a Sunday night started signing papers in the dark !! Had to wait till Monday morning to have it check out.I was alone, 62 years old, [No fool like a old fool my not-so-understanding wife has said] and was told it had computer issues and needed some repair .Did not sound good to me with a 19 hour trip home. It was a nice day so I sat on a cement block out front. I quit a 45 year smoking habit 6 weeks before this, But I got to thinking,I drove over 1,300 miles alone, bought a $45,000 Hot Rod at 62 years old, my wife of 37 years called me the [old fool thing], and I"m retiring in 7 months.So, I walked across the road and got me a pack of Marlboro"s and begin to smoke. I had not seen Gregg, my salesman since I signed the last paper.I could have looked for him but i did"nt have to before the paper signing !! I think that is a car salesman"s way of moving on !! But, when my car came out of the shop I was confronted by someone with a stance that told me I could trust him and he was going to make things OK ! His name was Colby Moore and he did put me at ease that everything was fine. I really appreciate the time he took to explain all that went on with the finest, fastest,bad--- car of mine. Thank you Colby, May the Good Lord take a liking to you !! Ben Elliott