East Star Building Supply

Location

East Star Building Supply: A Comprehensive Review

Overview

East Star Building Supply is a building materials store located in San Francisco, California. The store has a rating of 3.9 and operates from 8:30 AM to 5:30 PM. It offers a wide range of products including cabinets, countertops, fixtures, sinks, toilets, shower doors, tiles, and vanities.

Customer Reviews

Quality of Service

Customers generally appreciate the quality of service provided by East Star Building Supply. The sales staff is described as helpful and knowledgeable. The design, ordering, and installation processes are also praised for their efficiency. However, some customers have reported issues with the pickup of orders, stating that the cabinets were not ready when they arrived for pickup.

Product Range and Availability

The store is lauded for its vast inventory and excellent selection of products. Customers have mentioned that the store offers a variety of items that are a cut above standard Home Depot fare and better made than IKEA products. However, some customers have expressed dissatisfaction with the availability of certain items, such as vanities.

Pricing

Customers find the pricing at East Star Building Supply to be reasonable. The store is particularly commended for offering good quality products at unbeatable prices.

Staff Interaction

The sales staff is generally appreciated for their helpfulness and knowledge. However, the workers responsible for loading materials have been described as curt, and some customers have reported standing around unsure of when they would be helped.

Location

The store is conveniently located at 1900 Carroll Ave, San Francisco, CA 94124, USA. However, the location aspect was not a significant point of discussion in the customer reviews.

Additional Services

East Star Building Supply also offers installation services through referred installers. Customers have found these services to be prompt and reasonably priced.

While East Star Building Supply has received mostly positive reviews, there are some areas where the store could improve, such as ensuring the availability of products and improving the efficiency of the pickup process. Overall, it appears to be a reliable one-stop shop for building materials in San Francisco.

Photos 100

Reviews 6

Ann Lopez

Remodeled three kitchens and four baths with East Stars help for several investment houses upon the recommendation of my Chinese contractor. Michael Zhang and Ray were so helpful in the design, ordering and installation process. The cabinets are good quality, the countertops are beautiful and the sales staff are very helpful and knowledgeable. The prices cant be beat and the inventory is vast. I had no trouble exchanging or returning items (unused) that I made a mistake in ordering on several occasions. The workers that load up the materials can be a little curt and sometimes you stand around not knowing if and when you will be helped, but the workers open all items so you can inspect them before leaving. A fantastic one-stop shop with excellent selection and prices. The additional items they carry (fixtures, sinks, toilets, shower doors, tile, vanities, etc.) are a cut above standard Home Depot fare, better made than IKEA, and for a very reasonable price, will be installed promptly by East star referred installers. Have recommended this place to many of my friends and have seen several designers come to East Star repeatedly to outfit luxury apartments and SF high rises. Plan on spending an entire morning or afternoon browsing inventory and bring plans with thorough measurements so you can make the best use of your time.

karinavdiaz Diaz

Have to say I have mixed feelings about the company. They did a great job at creating the layout of my kitchen so I have to give them credit for that. The turnaround time for kitchen to be ready was one month so I guess it wasnt that bad. The real problem came when I got the call saying cabinets had arrived. I scheduled the pickup for Saturday at 9am, since I have a one hour commute I cancel my husbands day of work, asked a friend for help, rented a truck and dolly since its poring rain outside.... get to the store only to be told cabinets are NOT ready. When I call back furious the lady doesnt even apologize she said maybe it was a misunderstanding!!!! I can have them ready next Saturday!!! Since I spend more than 3k in the cabinets I guess I have no choice but to pick them up, but never again will use them or recommend them.... so if you use them in the future ask and call several times to get your orders right!!!

Jennifer Munoz

Where do I start?? I think my pictures will tell the story! They have everything you need to build a beautiful bathroom and kitchen. Im currently picking out fixtures for a studio in SF. I found grey modern cabinets with silver handles. I picked grohe kitchen faucet and large rain shower head. The zephyr kitchen ventilation is my favorite. I picked light grey bamboo flooring and light grey ceramic tile for the bathroom. I still have to pick out the back splash for the kitchen. Theres so much to chose from. The customer service is great and the variety is phenomenal! Im think you need a contractors license but well worth hiring one to pick the best for your home.

SF Native

very unhelpful. I was told a vanity was out of stock and will arrive in 2-3 months to never... only 62" vanity tops, they cant give out installers names or phone numbers and will only send out a random person to my home...really??? they so dont want a consumers business, only tradespeople.

Andrew Barash

They did a great job helping me pick our new marble for our countertops!

Cuauhtemoc Alvarez

You are friendly cater well have good quality and are inexpensive.