AT&T

AT&T, 5555 Main St, Zachary, LA 70791, USA,

Category:	Cell Phone Store
Address:	5555 Main St, Zachary, LA 70791, USA
Phone:	+1 225-658-9705
Site:	att.com
Rating:	3.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 11

Reviews 20

Tabatha Escue

1st let me say.. This has to be the absolute worst store I have ever been to. From the sale representatives down to the manger Wanda. My 82 yr old grandmother purchased a phone cause her phones battery had a dead cell. Well long story short they try to give her the new next plan, without explaining there was a $500.00 finance charge . she got home 10 mins from the store, realized there was a $500 charge to her acct. Returned the pH all with in 30mins and the MANAGER wanted to charge her now a $40 re stocking fee . WANDA (the manger) was very rude and had no managing skills. Thanks to the great customer service people I contacted, she will be refunded and will get a new replacement phone. Steer clear of this location !! Very rude and need to be retrained on how to deal with customers !

Staci Taylor

I went there to transfer my service from an iPhone 5 to an iPhone 6. After waiting for half an hour, the person "helping" me told me the fastest way to set up a new phone was to choose the new phone option and then to sign into my icloud. She told me that all of my pictures and apps would migrate over to the new phone. They didnt. After googling it, I found that I should have restored the new phone from a backup. I verified this with a call to AT&T where they profusely apologized for completely wasting my time by incorrectly setting up my new phone. Ill have to go back to the store now to redo the whole stinking process. Luckily I still have my old phone, so I didnt lose everything.

Rebecca Cooper

I have been to this store three times and each time all store personnel were courteous and professional. The first time I went - I wanted a specific thing and they did not try to sell me anything else, they just gave me what I wanted. On subsequent visits, I needed assistance, and Donnie was more than helpful every time! Also - the wait versus the wait in a Baton Rouge, or surrounding area store is incomparable - as there is NO WAIT HERE!!! We switched plans, got new phones and plans, and were in and out of the store within 40 minutes.

A Private User

this week ive visted several att stores in the greater baton rouge area in an attempt to purchase cell phones..... the smallest store of them all was by far the best .... the zachary store.... anyone there friday morning, 9/17/2010, knows how busy that little store was.... courtney had me fixed up with a family plan and two of the apple iphone 4s in no time..... thanks courtney......h

Anthony Hayes

AT&T of Zachary is the worst AT&T in Louisiana THEY NEVER ANSWER THE PHONE .. I asked an employee what the phone number was to the store he said " to be honest with you man we dont answer the phone" HOW THE HELL ARE YOU A PHONE COMPANY AND YOU CANT ANSWER THE DAMN PHONE Horrible ran business

Chrystal Thornton

Both managers and sales associate, Alicia, very helpful and patient in completing complicated transaction. And what a nice gesture to walk ur customer out! Would definitely visit this store again.

P M

This visit was a good experience. The rep to customer ratio was equal. However, not a big selection on inexpensive pay as you go phones.

Carlos R

Very fun and knowledgeable staff. This location is constantly busy. Ask for the current promotions because some are pretty sweet!

Sarah Noland

Getting service takes forever. Make sure you block plenty of time to get assistance.

Adam Hogan

The wait is long on an average day. The person who helped me was fast and helpful.

Jessica Judson

Horrible experience !! Long wait and rude employee, one in particular !

latoya taylor

how tf are you guys a phone company and never answer your damn phone