Factory Builder Stores - Appliances & Cabinets, San Antonio

Reviews 4

MI

Michael Seiferth

We purchased a Thermador refrigerator, and from the beginning of the transaction to the final installation, we had to inquire repeatedly, deal with inaccurate information, and pay more for installation than originally estimated. For the most simple of requests--model and SN, we were sent to the salespersons mail box and recording. The store is set up for builders primarily, and even though the designer recommended Factory Builder Stores, the service for non-builders appears not to be quite set up for the retail customer. GASP! Sears is more reliable!!

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Alex Gamiere

Trying to get warranty work was an uphill battle. Sales and install staff were dismissive, and it was like pulling teeth to get them to follow through with what was necessary to finish the job. Still never got everything fixed that needed to be fixed. They just dont care about the quality of their work.

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Craig Gaines

Everything is well laid out. Its nice to be able to see what the appliances or cabinets would look like in an actual kitchen mock-up. Great appliances.

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Joe C Crain

Great service and selection

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