HomeWerks

Reviews 8

AL

Alfredo Espinoza

I have obtained a quote on a viking outdoor grill from this company. The set up for the evaluation was swift and the crew (Javier and colleague) arrived promptly. They assessed the problem and said I would get a quote from their office. I did receive the quote which was incomplete according to what the technicians had recommended. I had to call twice before the email was resent with the correction. I promptly responded by email that i wanted to schedule the repair. I waited a week and nothing. I then called twice and I left my number for Ms Sanchez to call me. I was informed she was the only person that could order any parts and oh, shes the general manager so I really couldnt speak to anyone else. They also told me she was out ill but no one else could set things up but her. Needless to say, Super Bowl came and went And my grill has not been fixed. Im confident that with the right central office support, these technicians would have completed the job. Im off to find someone else that will take my money.

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A Private User

I purchased an IQ Air HealthPro Plus air purifier some time ago from HomeWerks in San Antonio and have been extremely impressed by both the quality and effectiveness of the product as well as the service offered by HomeWerks itself. When I went into the store I was shown the IQ Air air purifier by an employee named Randy who took the time to explain how the device worked and used an actual particle counter to show me the difference between the outdoor air and the air inside with the IQ Air performing its function. As someone who suffers from allergies, I can tell you I didnt need the particle meter to feel the difference. Im breathing much easier now with my IQ Air and would recommend the device to anyone looking to improve their indoor air quality. Id also recommend visiting the HomeWerks store as their products and customer service are both top notch.

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Sherri L

Very disappointed in their customer service. I paid a tech to come to my office to troubleshoot the DVR for my surveillance system. He was very helpful and was even available on his personal phone when I had additional issues. He told me if the problem persisted I would need to replace my DVR. I asked him to send me a quote for a new system. When I called back a week later he stated the person that handles the quotes had been on vacation and would send it within a few days. It has been a month and 3 follow phone calls and still no quote. I would have loved to do business with them, but I am not going to chase someone and beg them to take my business.

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Vivian Hultz

Never- NEVER buy a Northland refrig or freezer. I have had nothing but trouble with my freezer. Until now Homewerks has been great trying to repair this freezer until now. I truly believe this freezer is LEMON !! It has not worked for 3 days, it is keeping the inside cold enough for the frozen items not to thaw out yet, but ice cream and those sort of things are melting and have to be tossed out. I intend to speak with the Northland Co and if they dont solve the problem and/or replace this bad motor then I will contact the Attorney General Office and find out who/how/where to go to solve the problem of non repair of a LEMON APPLIANCE.

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Lawrence Cambas

Recommended by my builder. 3 years later 90% of what I bought still isnt working. I now have to pay thousands to another firm to fix / replace everything. I wish I would have asked for a reference list first as I doubt my experience is unique.

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Gary Hedrick

HomeWerks installed the central vac system in our home in The Dominion five years ago. They did a great job and the service after the sale has been outstanding. These folks know what theyre doing. Always very helpful.

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A Private User

Beautiful Store and great products! I bought everything for my new home here and I couldnt be happier! Best place in town!

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Simply Elegant

Very clean. Good quality. Good customer service.

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