A Plus Appliance

Reviews 5

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Sean Sarsfield

I ultimately ended up with an awful experience here. After our primary fridge died, we needed a replacement. It was a rental home and the lease agreement stipulated fridge repairs were the responsibility of the tenant. Seeing fairly respectable reviews here on google, I purchased a $400 used fridge. Upon delivery, it did not work...at all. Totally dead. They sent a repairman out to fix it. He changed out a few widgets on the unit and it worked...for a couple weeks. It then died again. Being within the 30 day parts and labor guarantee, they again sent out a repairman. He once again made some repairs. Fridge worked again...Temporarily. Fridge died again. By this point, Im seriously regretting purchasing this lemon. I call them again and they apologetically inform me that the repairman that has been sent to fix our unit has been let go because of his horrible work. Great. So they send out a new guy who says the unit needs to go back to the store for repair. By this point were well past the 30 day guarantee, but they wisely are still trying to fix their glaring mistakes. So they take the unit back to the store. At this point, were a couple weeks away from a military move to Florida. Im promised this will be the ultimate repair and will fix the unit for sure. Being skeptical based on previous results, I ask for a personal guarantee from a manager. Im told Ill have a fridge that works. They return it days before we move and the unit does in fact seem to work. We pack up and head to Florida. Plug it in in Florida, and you can probably guess the outcome...a dead fridge. Zero cooling. Call up and get the run around. I paid $70 to have a local repairman tell me the unit is a mess, will cost $500 to fix and that he recommended scraping the unit. Upon conveying this result, Im told this repairman is ignorant of fridge repair. They offer $100 toward a repair. Right. At this point Im outside their warranty period, so I legally probably didnt have much ability to push back. At this point I threw in the towel and called it a total loss. The unit never worked for more than a few days, its been through multiple attempted repairs and I still dont have a fridge. My expectation in a disastrous situation like this would be a full refund. I was burned here, recommend you steer clear. Id have been better off to buy a budget new fridge. Lesson learned. But their unwillingness to fully stand behind their sale is unacceptable.

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Janelle Robertson

STAY AWAY, NOT WORTH THE HEADACHE OR A FEW DOLLARS. I don’t even know where to begin… let’s just say this purchase has been a terrible nightmare. They have a 2 month full coverage and 1 year labor warranty. I figured if there were any issues, they would be covered. Well, that is true (they do appear to follow thru on repairs), but there are WAY too many issues to make this warranty worthwhile. I strongly suggest avoiding this company. They do NOT ALLOW RETURNS (which I was not told until weeks later) when we tried to get our money back. It appears they don’t do more than plug things in to test them- 2 OF OUR PURCHASES STOPPED WORKING THE FIRST NIGHT. And they count on the warranty to fix problems as they break in your house, while you are trying to use items. They do NOT sell quality items. All this has happened in the first 6 WEEKS of purchase: 1-They forgot to deliver our stuff. I had to call and reschedule delivery. 2-They are slow to come out and always late (no calls or notifications that repairman was running late-happened 5 times, and I’m talking hours late). 3-The stove didn’t work for 18 out of 25 days; then I had to get a different, cheaper one that I didn’t want. 4-Charged extra to switch refrigerator door 5-Freezer and ice maker broke multiple times (finally replaced refrigerator again with a cheaper, less expensive model I didn’t want and I had to pay another delivery fee ) 6-Washing machine broke 7-Microwave blew a fuse the first night (clearly never had been tested) 8-Dishwasher was crap (sent it back immediately and got no money back) 9-Microwave didn’t come with glass plate or plastic ring to rotate food (I was never told that) 10-Took 5 days to get a working microwave

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Francisco Herrera

***UPDATE** THE YOUNG LADY THAT WORKS THERE IS VERY SWEET AND GOES OUT OF HER WAY TO SOLVE THE PROBLEM AND GET IT FIXED. Horrible! Bought a washer and dryer tried to save a little money by opting out of delivery. When we hook up the washer it flooded ou moor bathroom and bedroom from the drum that fills up. Called because we have a warrenty and find out they charge for a technician to come and fix it even under a wsrrenty but we can bring it to them to fix for free. My husband fixed it, they had rigged it by putting a hose to fill it and it would move out of place causing water to go everywhere so we attached it. Now 3 months later the entire washer stopped working and is full of water and clothes and will not even drain. I call once again furious and im told they will charge for someone to come fix it in a couple days because theyre booked (gee I wonder why), i can take the water out by hand (my wife is disabled so it will be extremely hard) and bring it in to have it fixed that day or by the next day, or have someone come out in a couple days to fix for free but I would not have any warranty on it anymore. I would have had better luck buying a cheaper used set off someone on craigslist. Oh and they paint their appliances and it peels off and sticks to everything. Totally disgusted with this business use extreme caution in purchasing from them!

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Gary Payne

we were looking for a washing machine and i found A plus on the web and since it was close to the house we decided to go and check them out. i told the sales person i was looking for a cheap washer $200 or less so she showed me the only one in my price range and seemed to small so we looked at the front end loaders and decided against them so she showed us a top loader that had come in and was practically brand new and basically i got about a $600 washer for $300. our salesperson was extremely nice and took the time to answer all our questions and show us several models. she was very patient with us and even waved our delivery fee because our house was so close to the shop. all in all it was a great experience. they have quality used appliances and even have a 1 year warranty on them. new appliances are very expensive and to me this is your best bet for buying any used appliance due to the friendly service, and warranty. Next we need to replace our refrigerator and i will definitely be going to A Plus Appliance first and i will be recommending them to any friend who needs to replace an appliance. GREAT JOB A PLUS APPLIANCE STAFF!!!

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Jacob Garcia

Moving into a new place and needed a new washer and dryer. Learned about A Plus Appliance from the LetGo app. Messaged Alessa for the address. Here at A Plus Appliance they have a large selection of both top of the line washers and dryers and low priced ones to fit anyones budget. They do not only have washers and dryers but refrigerators, stoves, dishwashers, etc.. While there Alessa really helped me out, we talked about my budget and price range. She then told me she would help me out and drop the price 50 dollars to fit my budget. I was very surprised and grateful she did that. They also offer warranties on the set of washers and dryers. After we decided on the washer and dryer, I then spoke to Renne to get my payment taken. Renne was also very nice and helpful with the pricing as well as the delivery fee. They also give you an exact time frame of when they will deliver. The delivery charge is fairly cheap also. Overall, my experience was great here. I would definitely shop here again or refer someone to shop here. If you read this Alessa and Renne, thanks again!!!!!!!!!!!!!!! -Jacob Garcia

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