Sears Siding & Windows

Category:	Appliance Store
Address:	5696 Randolph Blvd, San Antonio, TX 78233, USA
Phone:	+1 210-946-6555
Site:	sears.com
Rating:	2.3

Location

Photos 1

Reviews 13

Travis Harr

I am an electrical contractor and was contracted by a Joey munoz from Sears for an electrical installation at a job in Portland Texas. They were in a bind and needed service next day in order for the job to go through. Joey told me I would be paid by his guys at the completion of the install that next day. We completed the install within the budget and time period he gave me, I call Joey and he says his guys forgot their check book and he would mail me a check by the end of the week. The following Monday I text Joey and asked if the check had been mailed ($725). Joey replied yes, I have the text history to prove this. Weeks went by and a check was never received. I tried to contact Joey but communication somehow began to be very difficult for him. I could not get a response as to why I had not received our check. Finally he tells me he has to file a w9 with us and get us approved. Thats fine, we are a service company in Corpus Christi and have worked with thousands of local residents and businesses over the past 12 years.... Why didnt Joey request this initially if it was required for payment? Long story short, Joey and Sears Home Improvement San Antonio management have been impossible to get ahold of the past 7 WEEKS. I have left messages with multiple managers asking that someone let me know this order is being processed and a check is headed our way asap. No one returns my calls and Joey just keeps telling me he doesnt know how long it takes. Sears , we do not need to be approved, we have done the work for you we just need to get paid. I know everyone else got paid. I have the Sears contract for the job we installed. Sears collected over $11000 up front,but the electricians your employee (Joey) contracted havent seen a cent in 7 weeks. We have no assurances we will either as Joey has only proven himself to be a liar. Please someone in upper management hear this cry for help, I have never had such difficulty collecting for a job and I would never have expected this from Sears.

Jay Reaves

I had a bad experience for doing business the first time ever with Sears. The contractor & project manager wasnt on the same page an work didnt get done in time frame that was given way ahead of time. Guys didnt show up when they said or one time didnt show up at all but did come to get tools which made no sense. They did damage a tile in bathroom where carpet meets up an busted up trim in multiple spots but I went ahead an signed off on it so I could move forward. The material however does look good but I do see it becoming a issue in some areas. They used caulking to hold down transition pieces an it already came up 2 days after they left which is a high traffic area so Im not sure if I would recommend them going forward. Project manager ABEL was hard to deal with an said this was his best crew which I have hard time believing. However job is done but damage occurred but Ill deal with it since I have no choice. I recommend they just take off the cost on damages but I never got a answer.

Tom Thorman

We purchased a Kenmore Elite A/C unit from Sears Home Improvement on Oct. 22, 2016 and was talked out of getting a second opinion. That was a mistake!! We found out we could have saved $5,000.00 if we would have shopped around. Our A/C unit costed us $12,443.00 and that was with a discount!!! What a joke!! Our salesman Chris Palmer shows you a different side of him when youre making the purchase and another side after the purchase is complete! The day the unit was installed we emailed him and ask him for the break down of the purchase. We wanted to know how much the inside and outside unit cost and how much the labor was. We ask him this 3 times and I still havent hear back on my question.. We truly feel like we were overcharged and taken advantage of by Mr. Palmer. Were sure they made a pretty penny off of us.!! The moral of this story is to ALWAYS get a second and even a third opinion!! Sears is not what it used to be !! :-(

Anita Earp

SEARS home improvement is a disgrace to a very old trusted company. In July we agreed to buy an airconditioner and furnace to the tune of $7000.00. They lied, three different times. They said it would have 0 interest for 72 months. We have been charged $400.00 so far. They put the outsider unit in the wrong place, and refuse to move it. We were also promised a $500.00 gift card we have yet to receive. Sears is not the company to trust anymore. Chris Palmer is a disgraceful employer that screams profanities when is called out on all the lies. Goodbye to Sears!!

Cody R

The experience started out relatively pleasant, but then when the subcontractors came to install our new windows, they accidently ripped out the wrong one. The Sears project manager was impossible to get a hold of at that point and never updated us about when to expect the replacement window. We waited over a month with a plywood window and only heard back from the project manager once the window had been shipped. Extremely frustrating process!

Karen Ratta

Workers were courteous and stayed on task. Work was completed earlier than expected. The only other thing I would have liked to see would be better cleanup during the installation of the windows. In the main room they placed a cloth inside the window so the mess from removal was contained. This only happened in one room. In the rest of the house I am still finding clutter from the removal of old windows.

Wallace Bell

It took them all day to put in 10 windows, I know it was a big job, I just wonder why there was only two people to do the job. Aside from that the guys did a great job, they were very professional about everything. I am very satisfied with the work. Now to see if the windows actually cut down on the electric bill.

Bill Foster

.I have a HVAC system installed by Sears a little more than a month ago. I cannot get a return call for warranty service and the project manager will not return my calls. I have called 4 times within the past two weeks. I definitely would not recommend Sears Home Improvement.

Boryana Emery

Our window buying experience went well. The salesperson guided us through the process of selecting the right windows for our house. The installers were fast and efficient. The windows look great and seem to really help with noise abatement and reduced energy consumption.

Cyndee Burkett

The Technicians did a wonderful job. They installed and repaired our air conditioner and heating system and explained how everything works. I really appreciated how professional all the guys were while working in my home.

Nick Spencer

Very well rounded. Workers where very polite and worked hard. Salesman always checked in to make sure everything was going as planned. Very happy about how the carpet came out.

Jaynell T

We got a new roof. It looks great and once they started , they finished in no time and cleaned up every evening before they left. I am very happy with my new roof.

Metheus Miller

A couple of minor things that still need to be done, but good service overall.