Category: | Motorcycle Dealer |
Address: | 33828 Woodward Ave, Birmingham, MI 48009, USA |
Phone: | +1 248-792-8999 |
Site: | ducatidetroit.com |
Rating: | 4.9 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–8PM 9:30AM–6PM 9AM–6PM 11AM–4PM |
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Thomas
I took my bike, which is not a Ducati, in to have a gasket replaced and while the gasket was replaced somewhere in the middle something else happened that basically made my bike inoperative. I do not want to go into too much detail because the point of this 5 star review is not related to the fix for the bike. This review is solely about Charlie and how he operates Ducati Detroit. He was very polite, very considerate, and very professional during this particular issue. He could have been dismissive, or downright rude about the whole thing or even denied it, but he did not. He took ownership of it, worked with me, and in the end we found a resolution that was amicable. I am writing this review because buyers need to know that Charlie, Ducati Detroit, is an honorable, hard working business and has earned my trust and business. I hope anyone who reads this will understand that it is worth every penny to go there. When it is time to buy a Ducati, I will be going here.
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molly mason
This place is a little slice of heaven on earth. Every single employee reflects the qualities of their fearless leaders: kindness, efficiency, attentiveness to detail, committment, customer care and love for the sport of moto racing (as well as the joy of pleasure riding). Im a novice/intermediate pleasure rider and a woman. I have a brand new 2016 803cc Scrambler which Charlie and Kev helped me design and trick out. Also special shout out to Awesome Andrew in service/parts. The bike is now an absolute work of art. No lie. Work. Of. Art. Also, these guys treat me like royalty--exactly the same way they treat everyone, including the mailman, who walks through those glass doors. Buy a bike here and nowhere else. Then ride the tires off the damn thing. Buy it. Ride it. Take it to track days with us. You will be so happy you did. So happy.
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Carlos Lane
Ive driven by the dealer on many occasions on my way home from work and just being in the area. It was only until earlier this year that I decided to peek in and look around, not really looking to buy just see what was going on. Every time I came in I was greeted and they never had any problems answering my curious questions about the products. I ride by one day and there was one particular bike that caught my eyes and I eventually made the choice to get the bike Charlie Knoll was very helpful, accommodating, knowledgeable, and friendly as were the rest of the sales staff I encountered. They like to build relationships with their customers which means a great deal to me. I bought an X Diavel S, this was my first brand new bike purchase and Im VERY SATISFIED.. Thanks fam.
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Ducati Rider
I was out for a ride on my Ducati and decided to stop by Ducati Detroit. I have been thinking about upgrading to the new model and saw they had a few demo models out in front. I walked around the bikes outside and waited to see a salesperson, when no one came out I went inside. There was one sales person talking to a couple and a few more employees walking in and out or sitting on their phones. No one so much as said hello as I milled around inside waiting to talk with someone about the 899. Eventually after no luck inside I went back outside to see if there was any sales help. After about a half hour in total of waiting around I threw my helmet back on and took off. Not a good experience and definitely not what I expect from a premium brand like Ducati.
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THOMAS OGAR
I have been riding for 45 years and this is one of the best dealerships I have ever visited. Motorcycle shops used to be a place where enthusiasts could meet in a friendly, relaxed environment and share a passion for the sport. Ducati Detroit has revived that spirit! There is never a sense of pushy salesmanship or an unwelcome attitude toward browsing. Charlie and Kevin are patient and courteous. Chip and the guys in the back are knowledgeable and open. Charlie gave me excellent direction in selecting a motorcycle, steering me away from a more expensive model. The customer truly came before profit at Ducati Detroit and I have been enjoying my Monster 1200 ever since!
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Curt A
I stopped in to look at a new 1199 Panigale R and Charles greeted me and answered all my questions on the bike. I was also interested in a used 999R but I found out when I got there that it had already been sold. Charles still was able to take me over to look at the bike, he took down my information in case the deal fell through or he came across another. He offered me a drink since I rode in and it was a really hot day. If youre looking for a great bike Id suggest you stop in and talk to them theyre great. Im looking forward to stopping back in and hopefully picking up a nice new ride for the track this season.
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Brendan Gleeson
I love this place! The entire staff are incredibly helpful and go out of their way to answer any questions or concerns. Charlie (owner) and Kevin (salesman) made the purchase of my 1299 S a wonderful and memorable experience. They are always busy but somehow they can always manage to find time to make sure you are satisfied and have a great experience whether you are buying or just looking at the beautiful inventory. To me, thats great customer service. My experience was so good that I will now be a lifelong buyer from Ducati Detroit. Thanks Charlie and Kevin!
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Dylan tent
Ducati Detroit recently built a race bike for me to compete in the Wera North Centeal Road Race Championship. The bike was completed in a timely matter with no issues or missed completion dates. This is the best experience Ive had with any motorcycle dealership ever and Ive owned over 20 Bikes. The owner knew I liked a limited production Agv helmet that had recently sold out. He pulled a favor from AGV corporate and had one rushed to The track in time for my race. Ducati Detroit is the only dealership I will ever do busines with!
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Daniel
I went with my wife to check out a scrambler urban enduro. My wife was hesitant at first but soon fell in love a month later we purchased. Pretty much the whole floor staff jumped in to help her find the right gear to go with the bike and now she is very happy with her new bike. I decided to go with a ktm duke but didnt like it much after a few rides. Troubled thinking I would be stuck with it for a while I called up Ducati Detroit and they worked out a good deal for me. Now I am the proud owner of a monster 821. Good service
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Subramanya Prasad N K
I was provided proper test rides and product features. Kevin and Charlie helped and accomodated well when I changed my order. Good staff, showroom and services. I guess some constructive criticism I can provide is that, they should engage with customers more. Bike delivery is average. I wasnt even introduced / informed about initial instrumentation and maintenance basics upon delivery. Was given a key and was let to go on my own to a bike which was just standing outside and took about 4 hours for delivery (lots of time!).
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Chris Ammerman
I purchased a Ducati Multistrada 1200 Grandturismo from DD last spring/summer. Charlie and Kevin, as well as the rest of the staff treated me as though I was the most important person to them before and during my purchase experience. They continue to do the same now, a year after my purchase and I could not be happier about my purchase and who and where I purchased my Ducati from. Stop in and I think you will see they truly love and live the motorcycles they sell and know what customer service should be.