A-1 Appliance Service

Reviews 6

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Tera Valenzuela

Our experience with this company could and should have been much better than it was. We called them to come out and repair our washing machine due to a leak. Ashley answered the phone and had the technician, Derek, out there that day. He looked at the back of the washer, said the valves were leaking and that he would order them and have them replaced within 1-2 days. This took all of 10 minutes. He comes back in 2 days, spends 10 minutes putting them on, charges me $325, and leaves. We still have a leak. I called him to come back out, he starts the washer again, and then points to the drain line and says, "theres your problem, looks like a clogged drain, you should call a plumber." Seriously? The answer from the company that took our money to fix the leak, told us its our problem, not theirs. So we start wondering what we paid $325 for. We call the office, speak to Ashley, and she offers to refund our money back onto our credit card, however, we paid by check, so she said she would get with the owner, Jack, to see how he wanted to handle it. 6 WEEKS PASS where we call every week to get an answer on how they want to handle it. We were very cordial, did not get irate on the phone, just patiently waited for the owner to get back to us, as was TOLD TO US by Ashley. Finally, I speak to another person named Michelle, tell her the situation, and she says shell pass along the information. That same day, I receive a confrontational call from the technician, Derek, stating that we were not getting a refund, our valves were leaking, and that there was not going to be any refund of any sort. I asked him to calm down, as we were not trying to get something for nothing, we were just following up with what was TOLD TO US by his company. Now why would Derek be the one calling us, angrily, and not the owner? Why would Ashley repeatedly tell us that the owner was given the message and we never received a follow up from the small business owner? Why would we be told we were getting a refund and then never receive contact? Why would we call every week on something that was not going to happen? This company represents a poor excuse of the how a small business should operate. The owner either does not care how his customers are treated or he (Jack) does not know. Either way, horrible customer service and would not recommend this company to anyone.

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Debbie Flores

On Jan 20 of this year, A- 1 sent an Technician over to check my Refrigerator.The technician informed us that we had a bad compressor and that it will cost $800. The refrigerator is two years old and I thought it was a little expensive so I asked the technician to forget it. A friend recommended a technician the gentleman came over and informed us that it was in fact a bad compressor but the good news was that the compressor was under factory warranty. And that we would cost us $260 for labor. A-1 should have known that the compressor was still under warranty , they should have made the same suggestion will never trust A-1 again.

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Christopher Quye

On suggestions by my neighbors I contacted A - 1 Appliance repair for my fridge. The tech was very professional and was able to find the issue. He did not have the parts on hand ( Control board) and had to go all the way back to San Antonio to get it. Here is what was top notch service, he told me he would be back at 4pm, but he came back 1 hour later and had everything installed in 45 minutes. My fridge is repaired and ready to last another 6 years. I highly recommend.

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Scott G

It took them a week to get us on the schedule and when they did we had to be ready that very day between 1 and 5. At 5:00 no technician had shown up and when called back they said they "forgot" to give the technician our ticket. There are many other choices in San Antonio so no need to waste your time on this one.

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stephanie kesler

I called because my frig had stopped working overnight. The guy came to my house and fixed my frig by 10AM. I was able to go to work knowing my frig was back to working properly. Prompt and courteous. Five stars.

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Shelly Spatz

I called in my Sub-Zero not cooling. They were able to have technician at my home with in 2 hours. Technician was very knowledgeable and professional. Would definitely recommend...... Thank You

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