SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	6000 Town East Mall, Mesquite, TX 75150, USA
Phone:	+1 972-279-4100
Site:	m.sephora.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 12

Reviews 11

Summer Lopes

I went tonight and there were 2 ladies which only one bothered to come to where I was after I had searched and tried several foundations. She only came because my daughter went to ask her about a stila product and then she was short with her as she was too busy doing her lipstick. She came as my daughter was telling me that she was sorry it took so long but the lady was busy doing her lipstick and and never stopped doing her lipstick as she didnt bother to look and just said oh we are out of stock in that. Then the lady had an attitude and said "excuse me" in a short and rude tone. Im so disgusted with these people. I just wanted some Marc jacobs foundation tarte blush and stila eyeshadow not a ridiculous and rude lady acting like she can bully me. I am not a child and she needs to get it together because the next person she does that to might not have a child with her that she wants to teach not to stoop to those levels. I am very patient but this woman wore on mine in about 20seconds and I left as to keep my composure and not set a bad example. Thanks a lot rude lady at Sephora smh

Erica Velasquez

Poor customer service. I had recently got a gift card from Sephora at towneast and the palette that I wanted was out of stock I went to search for it at abother Sephora that 40 min away from my home and was told I couldnt use it at any other Sephora beside the jcpenny. I was upset because the buyer was never informed of this and it wasted my gas and time And I think its important to give this information out when buying the gift card because they are non refundable. I tried going online and the gift card would not go thru. I called towneast Sephora and they hung up the first time I called again and the lady did not know anything and put me on hold for 20+ min and never talked to me again. I then tried calling back for the third time and could not get thru anymore as if I was put on hold again. I then called another jcpenny Sephora (on skillman) which they finally assisted me.

Paola Garces

I love this Sephora, I always find what I need unless it is an extremely new product then I have to wait, there have been occasions where they keep a waiting list and once the product is available they call me to inform and reserve the product for me. I do agree that some staff members are more helpful and nice than ithers but Lance is the sweetest man, he always provides the best service, even reminds me to redeem my play points. Store is quite small, wish it was a bit bigger. My overall experience at sephora JC Penney is always great.

Victoria Wallace

Every time I go this Hispanic man follows me around like I stole something... I have bought alot of makeup there but hes making me feel uncomfortable. Next time Ill just ask him for his "cli number and report him. FOR FUTURE REFERENCE: anytime you feel like you experience bad customer service just ask them for there name and cli number" and report them on Sephora website or call the head quarters.

mallory good

This is by far the worst Sephora I have ever been to. Their "cast members" are rude, unhelpful & look down their noses at you. Half the time the products are missing, or messy & disorganized. Good luck trying to get anyone to help you & when you do, they seem to be irritated about it. I will stick to driving 40 minutes out of my way to the one in Allen.

Stephanie Greiner

One star is too generous for this excuse of a Sephora. The staff is grossly uninformed, unprofessional, and rude. Also, Im not which products were actually in stock since it looked like they havent received a shipment in a month. I will definitely not be back.

Candace Reagan

The cashier was literally too lazy to push the back button to add points to my transaction when we hadnt even paid for the products yet. No one asked if we needed assistance, no help. Why is this Sephora even here?

yary sidney

Went there to get a foundation. Had a hard time finding an employee who could help me. They were too busy doing their own make up and talking to each other.

Jacky Mendoza

everything is opened and we were kicked out no reason, we got judged for our height. Sucks

Jessica prado

So rude, old lady with spiky hair was rude. Rolled her eyes, was so not helpful.

Geni Hall

LOVE IT!!!!!!!!!