Velocity Bike Shop

Category:	Bicycle Store
Address:	3829 50th St, Lubbock, TX 79413, USA
Phone:	+1 806-368-9233
Site:	velocitybikeshop.net
Rating:	4.7
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 9

Reviews 10

Joanne Young

I have nothing but great things to say about Velocity. I walked into this shop with very little knowledge about bikes, other than how to ride them, but I wanted a good commuter bike. Immediately upon arrival I was greeted by Derrick, the general manager, who was extremely helpful and guided me to what he thought was best for me, not best for his wallet. After around an hour, I walked out with my brand new Specialized Hardrock; wonderful, wonderful bike. Derrick let me test ride multiple bikes, was very generous in giving advice about mountain biking, and tuned/set up my bike to fit my riding style. Once I realized that I thoroughly enjoy daily commuting, a buddy and I began to hit up Mae Simmons. Weve been going there twice a week for several weeks now and we always get flat tires each time. After buying our 4th set of tubes a piece, I went back to Derrick who directed me to go tubeless; more great wisdom from the GM. Nothing but smooth sailing thus far. My buddy even swung by the other day for a part. The associate replaced the part and sent my buddy out the door, not a penny spent. My buddy said the guy told him that the part was too cheap and the labor too easy to charge. I go in about once a week for little things and its always the same great service; Derrick even remembers my name upon arrival, which is either a good or bad thing, lol. What a great shop Velocity is; full of great bikes and great employees.

Some Girl

If you are new to cycling, DO NOT get a bike from this store!!!!! They talk a very good game. When my husband went in, they said they would do this & that. He ordered the bike he wanted because it was not in stock, fairly pricey I might add. When we went to pick the bike up, they just handed it to him, took his hard earned money, and said thanks! They didnt even get the door for him!!!!! They did NOT fit him for the bike or anything else! He had to go back in to ask how to take the front tire off to get it in our vehicle. The guy showed him and watched as me and my husband loaded it! Terrible experience! When he called to complain, the owner did not bother to return his phone call! They do not take returns, or he would have taken it back and went to another store! Shop somewhere else if you need a bike!!!!!!!!

Tod Stinson

Purchased 3 bikes this year from the shop. Thought if I did enough business with the shop I would be able to rely on them to treat me fairly. One of the bikes, "A road bike", turned out to have a bent or defective crank. the managers solution was to strike the crank gear with a hammer. In his word not much else could be done, and this is what we do to resolve issues like this. He initial told me it was my raw power that had bent the crank or sprocket slapping me on the back like I was an idiot. Well Ive learned enough to get my gears to shift correctly and I will replace the defective/damaged crank and gears myself and never step foot in that shop again. My guess is the owners would not approve of the way I was handled and I know Specialized wont think much of it either.

A Private User

This was not the first bike shop that I visited in Lubbock, but it will be the last bike shop I visit in Lubbock because it is the best. I have shopped in all the LBSs in Lubbock and have gotten the best customer service by far from Velocity. The staff is always helpful and they give you meaningful advice. I was looking to get my first road bike and the store manager listened to what my riding goals were and actually talked me out of a more expensive bike because it did not fit the style of riding that I wanted. It really impressed me that he would rather have a happy customer than make an extra buck!

A Private User

As a cycling enthusiast, I was pleasantly surprised when I entered the velocity store this afternoon. After the confusing reviews I wasn’t sure what to expect. Glad I decided to see for myself. Not only was I greeted upon entering but the warmth of the mechanic made me feel comfortable to ask questions about a particular product I wasn’t familiar with. The sales person also spoke to me despite being crazy swamped with several customers. I have been to several shops in town and after my experience today I will continue to take my business and my money to velocity.

Ronald Skaggs

Very nice staff and management. I went knowing only that I wanted a mountain bike. They showed me several. Explained the new technology since my last bike more than 20 yrs ago. Also explained the differences between models and price points. After I decided, they set it up and made sure I was satisfied. They showed me how to install my car carrier and then watched while I removed it and put it on again to be sure. These are the guys I will be getting all my gear from. And I have only given one other 5 star review before this. If you need a bike, go to Velocity.

Mark Sorrells

The first place I go if I need anything Bike related. I bought my first mountain bike here, and both of my brothers got their mountain bikes here. The staff is very friendly, knowledgeable, and really care about getting what you need instead of just trying to sell you the most expensive stuff. The atmosphere is relaxed, so you can take your time or just have a look around without having someone hovering over your shoulder or pushing you to buy something, but are always eager to help if you have any questions. I cant recommend this place enough.

Greg Dane

Good quality products, but every time I go in and try to get supplies to do more than just very minor repairs Im always greeted with bad attitudes as to suggest that I cant do it myself. The owner almost always tries to sell you things that you dont need as well. For example, I was converting my tires to tubeless and when I brought in a "non tubeless compatible" wheel they said it couldnt be done and I would have to buy new wheels. After frustration with that answer, I went home and did it myself and they lost my business.

Amir Aitimov

Nice staff and everything, but when you take a bus to there with a flat tire bike and expecting to get a new tube INSTALLED and they say that they cant because there are a lot of other orders thats when it is frustrating. Like seriously! Yes, I can watch a YouTube video and install it myself in 5 minutes, but when I take my bike to a bus 50 blocks down to the ONLY bike shop in this town I expect the whole work to be done in 5 minutes. Otherwise, I can order a cheaper tube from online and not bother even going there!

Nathan Grassie

Bought a bike for my son at a big box store. It just didnt perform, chain problems, derailer problems, finally after several tries and no luck getting it fixed by them, I went to Velocity. I figured I would get the look for bringing in a Chinese bike to get fixed, but they were great. Took it right in and fixed the problem while we waited. Works like a charm now. Next bike will be bough here without looking anywhere else.