The Chain Link Bicycle Shop
| Category: | Bicycle Store |
| Address: | 139 N Castell Ave #400, New Braunfels, TX 78130, USA |
| Phone: | +1 830-629-6000 |
| Site: | chainlinkbikes.com |
| Rating: | 4.8 |
| Working: | Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–4PM |
Location
Photos 6
Reviews 14
LA
Lake Conroe Cycling LLC
If you need help these guys are great. I had been training for this event since spring break and had a heart problem Aug 31. I wanted to ride at least some and these guys allowed me to meet my first goal back to my regular health. I participated in the MS150 Valero Ride to the River 2015 this past weekend. My Giant Revives shifter broke 4.5 miles into the ride. I was pedaling my heart out. I only could go another 4.5 miles more before I was finished riding. At about 6 PM I googled bike shops in New Braunsfels and call this store. I told them what I wanted and that I was riding in the MS that weekend. The young man had a 7 speed shifter, extra long cable, and housing sent to the fairgrounds for me!!! I was up early and Bicycle Heaven handed me the bag and the other shop (Rideaway Bicycles) put on the new shifter. I knew it was not compatible but it would give me more than the one crazy pedaling speed. I got 4 speeds and was able to ride another 13 miles that day. Thanks to Chain Link providing parts at the last possible minute and the guys at the fairgrounds helping me out I did get a small ride in. Thank you Chain Link!!!!
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G Morrison
Nice folks, but the mechanic doesnt know what hes doing. Took them three tries to set up my bike after a tune up. The mech misinstalled the brake and shift wires twice (they crossed down the frame and were rubbing each other, and he completely missed wire guides). Today, a couple weeks after the service, my right SRAM gear shifter broke. When I looked online there were lots of posts saying this can be caused by the derailleur tension/limiter not being set properly. I cant prove this was the issue, but Im suspicious enough to post this after my terrible experience. Save yourself the frustration and headache, go elsewhere for professional service.
BA
BA Reich
It is great having a local bike shop that can cover all your cycling needs from recreational, road, and mountain biking. The Chain Link is well rounded in all aspects of cycling. Every time that I been to the shop the staff have quickly resolved any cycling problems I have thrown at them. I have been very pleased with all the service work that they have done on my road and race mountain bike. I appreciate their knowledge and ability to help me find the best part that fits my needs and budget. All staff members are down to earth and easy to talk to. Overall a great shopping and social experience.
MI
Michael Miller
Very upset. Called and asked if they had a 26" 3.0 tube with regular stem, was assured that they did. Told me he had 4 in stock,so I had some one drop me and bike off there. THEY DID NOT HAVE THE TUBE I ASKED FOR. I was stuck there. Guy sold me a tube that was smaller but I had to take it because I had no ride home to t.v. park on York rd. Small tube failed and had to hide bike and hitchhike home. Place had no regard for my safety. Lied to me and sold me an unsafe product. ALL HE CARED ABOUT WAS MAKING A SELL. Posted this last week. Owner responds to every review but this one.
MA
Matt K
The best way to judge any business/person is how they react when a mistake is made, or the customers perception that a mistake/oversight was made. I had a recent experience in which I had to return after a service with a lingering concern. I was greeted promptly and professionally, the young man listened to my concern, and without any hesitation corrected the situation in a way that went beyond my expectations. I have worked in a service related industry for almost my entire career, and I was delighted with the actions that the Chain Link took to ensure that I was satisfied.
RO
Robert N.
Wonderful owners, friendly, knowledgeable, the place to stop in the area for new and used bikes, repairs, advices and anything bicycle related. I have been to cycle shops all over the U.S. and was more then impressed.
JE
Jeremy Hughes
Excellent Bike shop with a friendly staff. I was in town and joined them for their Saturday morning group ride. This now my go to stop if Im in town and need some miles, repairs, or anything in general for my bike.
SH
Shawn Peters
The staff here do great work, very upfront about work and prices are fair. If you need a new bike or work done on your current bike then check this place out.
MA
Marinda Stoddard
Excellent customer service, and they were incredibly helpful and understanding! Definitely going to come back here anytime I have troubles with my bike!
CL
clint faulk
Best experience Ive had from a bike shop. Friendly and knowledgeable staff went above and beyond my expectations to fix me up with an amazing bike!
JO
Joe Fogarty
A Full service bike shop with really poor customer service. I was unhappy with my experience and will not recommend this bike shop.
MA
Marshall Lord
An excellent home town bike shop for an amazing tune-up and advice. Quick response time ob special orders and competitive pricing.
A
A Private User
The staff at this Bicycle Shop are very nice and helpful. I will definitely be taking all of my family bikes here for now on!
AN
Andrew Mac
10 stars. Repair prices were very reasonable. Service was more than I could ask for.
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