West Bicycles

Category:	Bicycle Store
Address:	11531 Kingston Pike, Knoxville, TN 37934, USA
Phone:	+1 865-671-7591
Site:	westbikes.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9:30AM–5PM Closed

Location

Photos 22

Reviews 9

Victoria Morris

Dont ever go to West Bikes. I took three of my bikes there to have them tuned up. They seemed super friendly and knowledgable. When we got our bikes back my husband questioned the quality of the tune up that we received. I didnt think much of it until after our first ride. My husband couldnt get his gears to shift so we brought the bike in for inspection. Farris removed the tire and said that he would contact us by the end of the day to tell us the diagnosis. When we heard from him he said that the wheel was shot and we needed a full replacement for $125. My husband had a crack in the frame of his other bike and it needed to be brought to a specialized dealer so we decided to have all work done there. When the other bike shop looked at the tire they said nothing was wrong with the tire. They put it back together and said that whomever took it apart went through great lengths to disassemble more than necessary. This other bike shop didnt even charge me to reassemble the wheel. West Bikes are liars, cheaters and scam artists and if you take your bike there to be tuned up or repaired you asking for trouble!

Russell House

Sorry to report that I agree with the other reviews. Bought a new bike at West Bikes after being persuaded to buy a Giant when I was looking for a Fuji. Really like the Giant so my regards to the owner for making the suggestion. Had a used ladies Giant and used ladies Schwinn serviced at the same time. The following feedback was given to the owner and has not been acknowledged to date. "We went on our first family ride today, the Schwinns maiden voyage since the safety check (and shifters and tires replaced) at your shop. After I split off to ride to the end, the girls turned around to head back to the start. My wifes (Schwinn) rear wheel came off and the bike locked up and stopped almost throwing her off. Luckily she was not injured and found some helpful cyclists to reattach the wheel and tighten the nuts. She then found a screw had fallen off the sprocket in the same area..."

A Private User

Ill never go here for anything again. Not only do the staff roll their eyes at simple requests when you think youre not looking (such as when I took my bike back for the 2nd time for a tire they didnt fix properly), they delay their repairs for several days sometimes, and on top of that the owner seems to think he is king of the road or something and has quite the ego. They will sell you anything they can stuff down your throat and are actually overpriced compared to other shops in the area. I fully recommend Harpers Bike Shop farther east on Northshore Drive, as they are genuinely interested in what you have to say, will fix problems when they say they will, and dont overcharge you by any means. Harpers is the legit place to go and its truly part of the biking community. As for West Bicycles, I can only advise anybody I can who asks: Dont waste your time there.

Brian Janish

Ive gotten back into biking after several years off and stumbled into their shop one weekend for a few things to help me get back into the swing of things. Been back in 3-4 times in the past few weeks for little things and have to say that every employee Ive run into has been helpful without being pushy. The owner has also been great as well. Also went to several other shops in town for one or two things and was not happy with how they treated me. Other shops in town have made me feel unwelcome or a nuisance. Sure, I could have bought all the things I did online and saved a few dollars, but when I need real face-to-face help and bike maintenance they will be there for it. Plan on buying a bike from them for my daughter soon. I will continue to support them as long as I feel welcome.

A Private User

I bought my bike and gear at West Bikes four or five months ago and it now has approximately 1000 miles on it. First, I rode off with 56 frame and exchanged it for 54 frame three days later at no cost. Although I could have gotten better deal online, I think that getting a perfectly fitting bike this way was worth the money. Shannon gave me very good price on the remaining gear I needed (without me really asking for it). I took the bike back three times for a tune-up and the shop is yet to charge me. If you want superb tune-up, hand the bike to Kelly. I also went on a 50 mile ride organized by the shop and it was the most fun I had in a long time. I would definitely recommend this shop to a friend that is looking for a bike or getting a bike fixed.

A Private User

Been coming to West Bicycles for about a yr now and I have to say that I STRONGLY DISAGREE with the first 2 reviews of them. I went to every bike store in Knoxville unitl I came to West Bicycles and this is by far the BEST bike store in Knoxville. Not only is the staff friendly but they are also very knowledgeable about bicycles. Time after time I have went to them for stuff and they have been great. In my opinion they want to earn your business and not just hope you come one time. Shannon has hooked me and my bike "gang" up several times and at prices that might be too low to talk about on here. These guys are great and I cant say enough about their shop.

Ryan Hodgson

Im the market for a bike and wanted to look around at all the bike shops around the Knoxville area. Decided to go this one and will never go back to this one. Just told them I was just wanting to look and try a few out to see what was out there. And they didnt really listen to the fact I was just looking and not wanting to buy yet. Also I told them my price range and that didnt really matter to them. They kept trying to forge me to a bike that was almost double my price range no matter how times I said I dont want to pay that much. Will never go back again. If you are looking for a good bike go to Harper bikes or bike zoo.

Melony Wallace

I have purchased two road bikes from Shannon and would highly recommend West Bicycles to anyone. My first purchase was a used Giant which saved me a ton of money. It has been tuned up twice and I have gotten it back within 24 hours both times. My second purchase was a new bike and when we compared prices, they were considerably cheaper than Harpers on the exact same bike. The guys at West have always been very friendly and willing to help us with any issues we are having. If you are looking for a bicycle shop that cares - West Bicycle is the place to go!!

Ivan Maldonado

The owner and John Ecklund were terrific. I came in to tune up an old bike and they honestly recommended a proper size upgrade without being pushy. John rode around with me around Village Green and I was sold! I ended up saving thousands on a great bike they had put together from parts around the shop. Cant wait to get out there! Maybe even this Saturday on their weekend ride! Thank you for the good advice and patience they both exhibited with this novice!