Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	3515 West Chester Pike, Newtown Square, PA 19073, USA
Phone:	+1 610-353-4212
Site:	cellularsales.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 12

Reviews 5

A Private User

I went into the store because my phone was not allowing me to download pictures to my computer. I told the employee that the phone worked fine, but I wanted to download the pictures I had of my 6 month old daughter. He googled it, saw that it was a known issue with my phone and decided to wipe my phones memory. I asked him about my pictures - and he assured me they would be fine because he would take out my SD card. I am not tech savvy at all and completely trusted him. Come to find out the wipe of my phone did not work, the problem still persisted. My phone is over a year old so the warranty doesnt apply. He had to call up Verizon Customer Service where I was told about buying a memory card adaptor for $20 - I was fine with that resolution. I was given my phone back and come to find out that all of my pictures were now gone. The employee said that couldnt be, because he took out my memory card. He didnt take the 2 seconds to look at my phone settings to see that he phone saved the pictures to the phone memory, which is the factory reset for my particular phone. I was crushed. Pictures of milestones of my daughters life are completely wiped out and he said nothing. He told me that he was more the sales guy and not technical support, then why was he helping me? Why did he only offer me the option of a factory reset when there was a $20 gadget fix. I wasted over an hour in there from this unfriendly and rude employee. He seemed annoyed at having to help me, but I put up with his attitude because I really wanted a fix for my phone so that I could get pictures printed out for my daughters baby book. If I had taken the time to google the issue I could have solved the problem on my own, unfortunately I put my trust in a Verizon store that did me wrong. He did seem sad that he lost my pictures, but offered nothing more then telling me to go to Best Buy in Springfield because they have a really good tech staff. He just stood there and looked at my phone but I could tell he didnt have a clue how to get these pictures back. He just wanted me gone. I left after I told him how sick I was that these pictures were gone, I swear I could have almost cried in there. I had no choice but to leave. Nothing was offered to me, but then again, nothing could have made me happy in that moment. I will have to deal with the couple of pictures I posted to facebook and others took of my daughter. I now have the setting to SD card and will learn a lot more about technical support before relying on any Verizon worker ever again.

Silvana Gallagher

I went tech dark! First my cell phone went dark ( at which time I immediately called Verizon technical support to report it and they issued me a new battery which would take 3-5 days to receive). In the meantime, I was using my tablet but before you know it, it too went dark within a week of my cell phone going dark, crazy stuff! Now I am in immediate search for a store front to help me get my devices working again as quickly as possible. I start scrambling for retailers. I stopped at 2 other Verizon authorized retailers and I was handed an 800 number both times. No one could or would trouble shoot with me to get me back up until I stopped at this location here in Newtown Square. Immediately, Anthony Bonifacino was quick to trouble shoot on both devices. But he quickly realized neither device would charge or power on. At this point he told me I had to call Verizon tech support to substantiate the devices were indeed not working. At that moment, without hesitation Anthony got Verizon tech support on the phone and began the process. He helped me go through a 1 hour process with Elizabeth at Verizon. Both Anthony and Elizabeth were efficient and responsive in a way that got my issue resolved right there and then. By the end we established that both devices needed to be replaced, and I would have at least a new cell phone the next day; overnight delivery. Tthe tablet would take a bit longer. I left satisfied and grateful and you cant beat that, so thank you Anthony!

jdurha02

Probably the least helpful Verizon store I have ever been in. Granted my issue was small, just looking for a battery for my phone which, according to the sales guy today "isnt available, not even at the big box stores. Replacing a battery just isnt done anymore." Yeah ok, whatever. Small issue on my part, but I was 3rd in line and he couldnt "help the two people before me either. One was upset about the cost of their bill and he couldnt look their info up because they werent his customer - theyd have to come back on Tuesday; and the other just wanted help porting a phone number to a new phone and customer service told him he had to go into a store. "They meant a company store, the one in Springfield. I have no additional knowledge other than what theyve told you and I cant make it work." Not only was he not helpful, he was bordering on rude in general. When youre only interested in customers that are going to generate new phone sales for you and you treat the rest like you dont care or dont want to help; these kind of reviews are what you end up with. BTW, I called Verizon Customer service who managed to ship me a battery next day. And, point of note, most of the phones they have on display are discontinued models/older technology.

Lillian Wang

Twice weve been to this location - they are not an official Verizon store, rather a 3rd party. First time, the sales rep just tried to push their featured phone on us even though we came in with a specific phone in mind to purchase. He kept pushing to the point where we just decided to leave and purchase at the KOP location. Second time, one of our lines was almost due for an upgrade, but we wanted to do some research on the phone capabilities and then make an educated decision. Sales rep would not even consider answering the questions unless he had access to the account. Which was not necessary. I needed to make an informed decision regarding whether the phone was appropriate for hearing impaired and tty devices. He stated unless he had access to our account then it was a waste of his time. Totally ridiculous! You should be able to answer the phone feature whether or not I was a customer. I could have been a new customer and they would have lost the sale.

Lindsey Melchiore

This was disappointing experience. I am so excited to have Verizon again, and I went in on a Saturday to switch from T mobile. We were in the store for over 2 1/2 hours. We eventually had to leave due to other obligations we had that day. We left with our new phone but it was not activated, the sales clerk said he would continue to work on it. That night I got a call saying they needed my receipts to continue. We brought everything back in on Sunday and spent an additional two hours. We still did not leave with a working phone because I wanted my old number! I called today, and they said I didnt have my number yet because I wasnt on a wireless connection... WHAT? I just spent over an hour on the phone with Verizon customer service and they said I have to go back to the store to get everything situated...again. So frustrating!