Verizon

Category:	Cell Phone Store
Address:	715 W Dekalb Pike, King of Prussia, PA 19406, USA
Phone:	+1 610-491-6400
Site:	verizonwireless.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 22

Reviews 14

Pat Jones

Let me preface this review by saying my family has been Verizon Wireless customers for over 10 years. In total we have 8 lines. Also, very important, this account was opened under provisions allowed under a State Contract that applies to employees of the State. I work in the Division of Criminal Justice. To the point, this store is horrible. We have realized that they signed us up for items we never approved. Tablets and pads were told to us to be no charge. We explicitly said to them " we do not use these items" and the staff said it didnt matter "they were no charge" . Since we have been charged over a thousand dollars, totally illegitimate, and every call is ignored. We are threatened with "broken contract provisions". We have contacted Verizon 7 times and no corporate official has ever gotten back to us. We talk to people at their call center who are not employees, as we have come to realize. Recently, we added two I - 7 Plus phones at the price of 1800 that included unbreakable cases and screen protectors. Within 6 days a phone broke that was not even dropped. The call center said it would be replaced. When we went into the King of Prussia Store we were treated horribly. The manager kept saying "whas up?" "whas up". When my husband asked where the restroom was the manager took three separate questions before he pointed in the direction. The manager at the store should be fired. He refused to honor the call centers promise. He acted like a self employed operative. He and his staff spent more time whispering on how to cover their tracks then trying to help the situation. Verizon should pull the tape. It was Friday approximately 5:30 PM. When shown the screen protector and case he refused to refund the money. The screen protector was supposed to be unbreakable and it was not thicker than a piece of 6 mil plastic, purchased six days earlier. I believe the case and screen protector where not the original items as manufactured. I believe someone at Verizon put in bootleg items and took the real ones as they sold us the false case and cover. When my husband told the manager his opinion, the manager did not deny that being a possibility. The manager refused to make the clerk who conned us into the case available. Frankly, Verizon is a horrible company. If a Verizon Official wants to post their contact information then that would be a treat. They wont, we are sure. As a government employee I am going to notify my state of what has transpired. Since they are not honoring the state contract I will make every effort to make sure they face the perils of other companies who have misled consumers. I highly recommend you stay away from Verizon. They provide very little customer service. As of July 16, 2017 NO RESPONSE FROM VERIZON MANAGEMENT. TOTAL DISGRACE.

Cory Siles

We just left Verizon a few weeks ago and for some reason at this particular store they wanted to give us the run around with printing out our detailed bill. Their staff is poorly trained in customer service and they are very unprofessional and rude. One employee you should stay away from is Isa she is the fat long black hair Spanish girl that rolls her eyes constantly she was the one who first greeted us than proceeded to have us wait a half hour and give us endless attitude while she tended to other customers. Than her manager was no better he name was sheena she should be demoted or fired immediately she didnt even acknowledge us in store and just kept sending us back to the stupid greeter isa than some weird black guy who had nothing to do with the situation wanted to step in and act like a tough guy at the end I would recommend everyone stay far away from this particular store they are very ghetto and unprofessional here truly terrible terrible people.

Bill Hesnan

Was having several issues with my old IPhone. Finally, was having issues with the battery. Went to Apple Store in KOP mall, but it was extremely busy. Decided to go to Verizon on DeKalb Pike. Had a great buying experience with Shawnise D. Explained what the issues were with my phone and what my options were. Never tried to force me to purchase a new phone. After thinking about it, I decided to purchase the new IPhone 7+. Shawnise explained the differences between previous phones and the payment plans. Walked out within an hour with a new phone that was fully functional. Strongly recommend this store, especially if you can work with Shawnise.

Meaghan nacey

EXTORTION! Rude customer service from the short haired white girl in the back to the manager charles! Just a terriable location and they try to cost you more money. This location is herendous! The manager (charles) has his head in ass and doesnt know his left from his right!! They tried to swindle us and cost my family and I more money! We went to PLYMOUTH meeting and they did things the right way and got us the plan we needed with a good attitude! If you have to go to this location ask for the bigger african american girl shes a sweet heart and an honest person, but her manager still in her ear telling her to do things to cost us more money!!

Jessica Feldman

I spent 2 hours here getting a new iPhone. Their computers werent working and neither were their printers. They told me the hum was included free on my plan. When I saw a new $10/mo charge I called and found out its actually not free but that Im locked into a 2 year contract. I called corporate and was told I could cancel for $115. I had told the store I have both onstar and triple A and I didnt need hum but they said "its our free promotion and signed me up. " its extortion

Michael Falcone

DONT GO READ THIS! Charles (the manager) is a sneak! They are just trying to sell you stuff!! They told me I HAD to get this 5 line of data to get this "bundle deal" it was a lie! I went to plymouth meeting and Rebecca hooked me up! She got me the plan I needed and got everything else i needed taken care of! CHARLES IS A SNEAK AND WILL RIP YOU OFF DONT TRUST THIS LOCATION!!

Allie Dean

Highly recommend asking for one of the salesman named Jim- he was so incredibly helpful in getting my phone upgraded and the information transferred. It was the quickest and most painless experience Ive ever had with Verizon. Worth noting that I had about a 1000 questions, and he took the time to the explain EVERYTHING. Thanks again Jim!!!

Xantic Dragon

Sales is a bit pushy and doesnt give you all the details like returned equipment fees when they say you have 14 days to return no problem!

Jason Miller

Quick transfer of data from Samsung 7 Edges to new iPhone 7+. Employees very polite and knowledgeable.

Matt Fidler

Everyone at this store was really helpful. Wish they would stop forcing FiOS down my throat though.

Drew Funderburk

Staff is very helpful and responsive. They do carry a variety of products such as

Martha Nelson

Service was very good. Music deafening. Chairs extremely uncomfortable.

Shubhra Wells

People there do the best they can, but Verizon policy is Verizon.