GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	GoWireless Verizon Authorized Retailer, 418 Egypt Rd, Norristown, PA 19403, USA
Rating:	0

Location

Photos 11

Reviews 18

Amanda Ngov

This place had the most incompetent staff. I went into the store on a Monday to upgrade my phone and later realized that these people will lie to you and try to sell you anything and everything they can to make a buck. I was informed that my screen protector would be in the store by Wednesday, Thursday at the latest (later that same week) and would receive a phone call when the item came in. I then called in Thursday inquiring about my item that I purchased and they said they havent gotten it. So I went to the store the following Monday because I assumed that the screen protector would be there...nothing. After 7 weeks of following up numerous times and having dropped my phone and slightly damaging it, I was getting annoyed because it couldve been prevented if the ignorant employees did their jobs and provided me my screen protector. Long story short I tried to return the item and a plan I bought but was denied because it was after the 14 day reture policy. Everyone needs to know that they lied about being able to get the item. They did not have the ability to get the item until I yelled. I had to go to the Verizon Authorized Retailer / RW - Phoenixville, PA located off of Egypt Road behind the Wawa to get a small compensation. Please go to the Verizon store in Phoenixville. That store has honest people that will do anything to help you. I was also made aware that this store in Norristown sold someone a promo that was expired...shady lying people work at the Norristown store. DO NOT GO HERE!

Karen Williams

I was driving back home to West Chester and I spotted a Verizon store on Egypt Road in Norristown, PA. I was in the area meeting college friends for lunch. My iphone 4 had been causing me problems for some time, so I decided to upgrade my phone right than and there. Well, the store employees (Gene, Kyle and Lee) could not have been more knowledgeable and friendly than these 3. My phone was upgraded to a 7 (woo hoo) and the time passed quickly. So....................................if you need assistance with your cell phone, I highly recommend this store and the best employees ever (Gene, Kyle and Lee). Also, there was some young boy in the store that was helpful, but I did not catch his name. Great music playing too.

Tristen Alvarado

This was the worst customer service experience that i have ever had in shopping at any verizon corporate or preferred retailer. The manager lied to me, and was then in turn saying that I was lying in my statements that he promised me a promotion that was currently active. Anyone that is looking to purchase a phone please take the extra time to just drive to a corporate store. The store is staffed by either liars or just incompetent people and if for any reason you try to contact their customer service they continue to tell you they will call you back in two days. Still waiting on a call back from them and its been 3 months.

Elizabeth Devine

I am very impressed by the way the store manager Kevin took the fear out of upgrading my tablet. He explained to me what options I had and was very patient with me. He answered all my question and made sure I understood what options I had. Also, there was another staff member (Kyle I think) who helped me me looked at what available accessories I could use. Furthermore, they were informative on what promotions the store was running and ended up saving me money at the store and on our bill. Overall, is a great experience and I would recommend the store to friends.

frank bosco

My phone was smashed to pieces and needed a replacement quickly. The software that the employee helping me was using to transfer my line to a different phone was janky and slow, but I could see that the gentleman was still making a hard effort to solve my issue. He was like a dog biting my phone troubles that would not let go until they were solved. Super helpful and got me back on my feet despite some computer troubles in store

John Lorah

Had a great experience here the other day. I stopped in just to get some help with an issue I was having with my phone and not only did they fix my issue but they found a way for me walk out with the tablet I wanted to get for my son without my monthly costs going up much at all! Great looking store and reps who really went above and beyond for me. I will continue to go to this location for all of my Verizon needs!!

Jesse Seaverns

When I walked in to switch over to my new phone, it was slightly busy, but the assistant manager asked us what we needed and quickly helped with the process. He was very nice to all customers and made sure that they didnt stand there constantly waiting. I was also given a free phone case that was left there by another customer for my brand new phone. :) it was a good, relaxed experience.

joe lawless

Excellent service, knowledgeable staff. The future of telecommunications retail. The guys here are genuine, honest, and hardworking. Best experience Ive had within and intimidating field. Have no fear-these guys will tell you like it is and fix you up right on multiple levels.

Krysti Yakonick

Very helpful and knowledgeable. Got my phone, a case, they put my screen protector on and everything. Quick, easy, and very friendly. 10/10 would recommend.

Ryan Marek

Really good customer service; staff was very reasonable and a welcomed refresh after a bad day of broken cell phones and marginal service elsewhere.

Richard G

Extremely pleased with the service. The technicians were extremely knowledgeable. I highly recommend this store!

Patty Paget

These guys are awesome! Matt, Kyle & Kevin were all so helpful...love them!!!!

Kyle Simmons

The team is thorough, transparent, knowledgeable, and super friendly!

April Galie

Extremely nice new store with incredible and helpful staff members!!

Nicole Timinski

I love it Excellent service you feel very welcomed