Honda of Kenosha

Reviews 3

ME

Melissa Hart

Honda of Kenosha represents a prototype of the stereotypical dishonest car dealership. The car prices are fair but beyond that be cautious of any other transactions, especially with the general sales manager, finance manager, and accounting team. They work harmoniously to collude and exploit customers. In January 2017, I bought a used 2016 Honda HR-V because my 2007 Honda Civic had a cracked engine block. Upon entering Honda of Kenosha, I informed my sales consultant that the 2007 Civic would be my trade-in vehicle. She informed the general sales manager, Cory, before I test drove any vehicles. After test driving a few vehicles and determining that I wanted to purchase the HR-V, I talked with my sales consultant regarding not wanting any additional warranties and add-ons. She agreed not to add any costs but stated that the dealership already added Window Etching, Floor Mats and Auto Butler to the vehicle. After further discussion, the sales consultant agreed to remove the cost of the floor mats. When we finalized the cost of the HR-V, I reiterated that I would have my 2007 Honda Civic towed to the dealership because of a cracked engine block. At no time did the dealership state that the 2007 Honda Civic had a Technical Service Bulletin, 10-048, addressing a cracked engine block and free engine replacement. They offered me $700 for the trade-in. After the negotiation, the sales consultant walked my wife and me to Magda, the finance manager. Again, I reiterated that I did not want any additional warranties and add-ons, and I mentioned the free car mats. Being that we had been at the dealership for the requisite inordinate amount of time, my wife and I signed the paperwork. That night, when I looked at the paperwork in more detail, Magda had slid an additional $1,950 (warranty) on line #3 of the Motor Vehicle Purchase Contract and included the $295 floor mats. Luckily, the next day, my sales consultant was present to verify that she had agreed to provide the floor mats at no additional cost and that there should be no additional warranties. Magda reluctantly removed the costs. A few days later, I learned that Honda had issued Technical Service Bulletin 10-048 to address 2006-2008 Honda Civic cracked engine blocks. I called Honda Corporation and discovered my traded-in car was covered and that Honda of Kenosha should have told me about the Technical Service Bulletin and free engine replacement. Unfortunately, I did not have to purchase a new vehicle. Honda Corporation instructed me to return to Honda of Kenosha and request an increased trade-in value. The next day, I discussed the issue with Cory, the General Sales Manager, alerting him to the Technical Service Bulletin and my discussion with Honda Corporation. Initially, Cory said he thought the car was no longer at the dealership and at the wholesaler. Then, after I made an in-store call to Honda Corporation, Cory mentioned that he would provide a $1,000 credit to my lender on Jan 27, 2017, as “an attempt to show excellent customer service and continue a long partnership of business with you and your family.” After 3 months, over ten emails, seven interventions by Honda Corporation, including a visit from Honda’s District Sales Manager to Honda of Kenosha, and four calls to my lender, Honda of Kenosha finally provided the $1,000 credit. If this is Honda of Kenosha’s attempt to show excellent customer service, I would hate to see their demonstration of poor customer service. Starting with the apathy and indifference of the general manager, Roy, to the smug arrogance of its general sales manager, Cory, and lastly, the shady interactions of its finance manager, I would not recommend this dealership to any potential customer.

AS

Ashly Cruz

1/05/2016 I purchased a used 2006 Honda Odyssey from Honda of Kenosha. With this purchase, I also bought a warranty from Warranty Solutions. In March 2016, I received a letter from Warranty Solutions stating my warranty had been cancelled. I called Warranty Solutions to find out why and the lady I spoke with looked into and stated Joe Nowakowski, from the dealership (Honda Of Kenosha), cancelled it and that I should call him. After talking with Joe, I was under the assumption that the warranty was good to go. On Friday 8/05/2016 my vehicle broke down on me. I called the 1-866-number for the roadside assistance and gave them my account number for the warranty. They informed me that my vehicle was not covered under warranty, so I called Honda of Kenosha to talk with Joe regarding this issue again. After multiple phone calls and voicemails I finally talked to Magda Vogel about this and was told it was fixed. After being without a car for almost 2 days, finally Saturday afternoon I talked with the sales guy who originally sold me the car. I told him what was going on and was told to come and get a loaner until the warranty issue was fixed. Right after I got off the phone I headed to the dealership. Once I got there, Amy Dressen, from the service department, told me I would have to wait until they could diagnose the problem before I can even get a loaner. I informed her I needed to be to work and she stated in a very rude and unprofessional manner "Well, if you would have answered your phone, you would have known your vehicle just arrived and we would need to look at it first." Mind you that is not what the sales guy had told me over the phone. After an hour of waiting they finally gave me loaner car, and I was on my way, but I was also an hour late to work by this time, and on top of it I got an occurrence because of my late arrival. All in all, I have received horrible service from Honda of Kenosha. The only person at Honda of Kenosha that was willing to help me out was the sales guy. Joe Nowakowski, who had made the initial mistake months ago, did not even have the decency to return any of my phone calls. This is not only very unprofessional but also makes the dealership look like they don’t care. It took me having to call multiple times, leaving multiple messages, and still not getting an answer as to why I did not have warranty still. Then it took almost 9 hours for someone from dealership to even call me back. First off, this was a mistake from a worker at Honda of Kenosha (not my mistake) Secondly I have been paying for a warranty that I didn’t even have. Where is the money that I have paid for this warranty that I did not have for the last 6 months? I am so appalled to have been treated the way I did from Honda of Kenosha. In the future, I will not be using Honda of Kenosha. I will be using other dealerships when purchasing other vehicles, as well as any maintenance that is needed on my current vehicle. I wish other customers a better experience than what I had received.

GI

Giblert Mendelez

The had a used car Ive been looking for. Car had a flat tire and a vibration/squealing noise from the wheel during the test drive. They brought it back and they fixed the tire claiming thats all the issue was. I liked it and decided to buy the car. With the vibration and squealing noise in mind, I asked Magda, the finance manger, if there were any issues with the car, if they would take care of it. She confirmed yes they would, they were not just going to sell you a car and walk away from it. Fast forward a week and the vibration and noise gets worse and starts grinding, I take it back and they do an inspection claiming that the tires are bad and causing the issue. The sales manager and I go for a road test and notice a vibration, which he then tells me is no big deal, its just a tire vibration. After me threatening to withhold my final bit of my down payment, they agree to cover the tires, which was nice of them, and told me the car was safe and good to go. I purchased the tires, made an appointment, left work early and waited 50 minutes only for them to tell me they cant change the tires for me, because their tool was broken. Fine, I go to another shop and have to pay double what I should have after hours because the shop was closing. I get the tires replaced and they start wearing badly on the outer edge, so I take the car to a different shop to get an alignment done, and they tell me the grinding noise is a bad left rear wheel bearing. I bring the car back to Honda, and the car manager, John Downs, tells me he wont be covering this because the money they gave me for my tires, took food out of his kids mouth and proceeds to break down how many and how old his kids are giving me a sob story.. He tells me he lost money on selling me the car because they gave too big of a trade in to the previous owner, so I need to take owner ship of my car and pay for the repairs myself, even though I brought it back 4 days after buying it because of this issue. I continue trying to plead my case that this was my original complaint when I brought it back 4 days after purchase, and John keeps telling me he cant remember what was done 3 months ago even though theres an invoice in their system and I need to take owner ship of my car. Bottom line, Theyre really nice people when you walk in looking to buy a car, but after it leaves the lot, your own with it. You cant even get people to return your calls after 2 days of voice mails, you have to ask the receptionist to go track those people down. And now im stuck with there auto butler and add on dealer stuff, which they stated they wont refund or cancel, that I cant even use because I cant trust them to work on my vehicle. Ps You dont appreciate my feedback enough to return my phone call to your client relations person 3 days ago though huh?