T-Mobile

Category:	Cell Phone Store
Address:	160 N Gulph Rd #2120b, King of Prussia, PA 19406, USA
Phone:	+1 610-265-5901
Site:	t-mobile.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 10

Reviews 9

John Vanasek

Never ever buy a Certified Refurbished phone from T-Mobile ! Got a 5s from them that developed problems with the charging system..They told me to send back under their warrantee and they would send me a replacement, which they did. However what they also did is send me a bill for $250 claiming that I was responsible for "water marker damage" that they found after the phone was returned....Pure rubbish! Phone was never even near any water, spills, etc etc. If anything, it was already water mark damaged when they sold it to me ! Talked to their customer service supervisors to no avail.....must pay up for alleged damage that there is no way I caused. But T-Mobile holds all the cards in this one so guess Im just screwed. Would never had bought a used phone from them if I had realized what a vulnerable situation I could end up in should anything go wrong with the phone. Be smart--dont even think about buying a Certified used phone fro T-Mobile !!

Joseph Jude

Sales reps at this location will treat you with politeness and courtesy. But if you sign up for a new line or purchase an equipment you should check your billing invoice carefully when it appears online. My experience has been that, the sales person quietly sneaked in something called an "equipment upgrade option" for $ 10 /mo without even mentioning this during my purchase. I had to remove it after paying that extra 10 bucks for the first month. I was a fool to go to this same place again to change plan and purchase a new phone for a family member. This time, there was an extra $ 34 on my first bill. Called the customer service to report it and waiting for someone to call back. They might call it a serious salesmanship, I think its just plain rip off from unsuspecting customers.

Sohel Kapasi

I wanted to join family plan with one of my brother, Store manager Sasha gave us SIM and asked us to call to activate, we called and person named Richard came on the phone, during the discussion he put my on hold twice for 20+ min and never came back, finally when I requested for the solution he asked me to call their customer care. Not sure whats going on there.

Armstrong Jaison

Sales people appeared ignorant of which mobile phones are compatible with t-mobile sim cards... bought a pre paid sim and the sales girl installed in my mobile, which I had shown them before, and when the network didnt work, she just told that the mobile might not be compatible... WTH really... never go to this place... really bad.

Abdullatif Gari

The lady at the reciption was so helpful and took alot of time working on my problem eventhough it was not her job.

Shay O

Literally had us waiting in T-Mobile for 2 HOURS to activate phones. & after it all we STILL DIDNT GET THEM!!

Waleed Tahir

Best coustomer experience EVERRRR!!

Jack Scheuermann

Super helpful and efficient.

Sai Kumar