Category: | Chrysler Dealer |
Address: | 1290 Hebron Rd, Heath, OH 43056, USA |
Phone: | +1 740-522-3153 |
Site: | tricountychryslerproducts.com |
Rating: | 3.9 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–7PM 11AM–5PM |
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jordan kowbasa
I dont understand the negative reviews. I have purchased three vehicles from here, one used and two new. I have always been treated amazing. Sales team has always been very professional. Informative, friendly and straightforward. Service department has always been fast and fair, and the finance department has been a breeze to work with. I bought a new truck a few years back and there was a defect with the windshield wipers that resulted in damage to the hood. As soon as I noticed it I contacted tri-county and explained the issue, they asked me to bring the truck in to take a look at it. I brought it in that day and they examined the damage and immediately got to work to fix the wiper. They did not have the part to fix it at the time and told me they would order it and when came in they would call me. They told me it would take about a week, but in three days contacted me saying the part was in. Then to my surprise not only did the fix that part but since there was damage to the hood they said they would not only fix the hood but replace it with a brand new one. 99% of other dealerships would not have gone that extra step. There was no back and forth over it, no arguing with a manager they just made it right. I highly recommend these guys. If your in the market you have to check them out, highly recommend seeing Azariah with the sales team.
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Martin Tabler
Very disappointed in the advertising and customer service offered when it is an inconvenience to the management team. Received call today about coming in to see a truck. Got in my car to drive 45 minutes. Received call from Manager Scott about coming in to look at the truck he stated that I would not make it because they close at 8 pm. I advised that I was in the area and would be there in 10. Manager Scott said that everyone would be gone and they had families to go to. He said he would call Mike across the street where truck is to stay for me. Got at the dealership at 7:45 pm and all lights off like no one is available. Mike walked out I introduced myself and said sent over to look at the truck advertised. He said the truck is not there and was at auction. I said Scott just called me about it being across the street. Left that lot to go introduce myself to Scott at 7:55 pm. Jeff stated that everyone was gone for a while. He said he was sorry but I advised him that sometime sorry does not cover bad customer experience. Why write a review. I hope to highlight a problem and fix a customer service blunder that should never happen.
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andrea martin
Would prefer 0 stars! This place is horrible and the service department is worthless! Have had the same problems with the 13 Avenger we bought from them since it had 4000 miles and its been almost 2 years & 33,000 miles now. Fortunately for us its still driveable. Everytime I drive it Im reminded to NEVER EVER go to tri county or buy a chrysler product again. The service department is the rudest group of people I have ever come across. I wrote a review a couple years ago and it seems to have disappeared so here is another to make sure they know I havent forgot how much I hate this place! DO NOT PURCHASE A VEHICLE FROM THIS DEALER! And for those going to buy a car they will run your credit numerous times (ours was 9!!!)!!! We now pay extra payments to get the payoff low enough to trade in SOMEWHERE ELSE without going into negative equity and were almost there! They call every so often asking us if were ready to trade it in and get a new car and I love telling them Yep, we are and let them get all excited. That excitement only lasts till I tell them it will most definetly be at another dealer since theyre a bunch of crooks!
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SHERRY Galigher
I wanted to share my excellent experience. You are right Jordan I dont know why this place has any bad reviews.This is my third vehicle I have purchased from here and they went above and beyond my expectations. I wanted a used SUV that was four wheel drive for around 250 300 a month. I would of never thought I would be walking out with a brand new vehicle for 209 a month. My salesman was Azariah he knew everything about his product and financing options for me. He could of just put me in a used car that had a lot of miles like a regular car salesman would do. He took the initiative to look into a new one and told me I would be paying the same on a new as I would a used one. Blew me away. So if you are looking for a great deal and salesman look Azariah Elson up he has been there a long time and very up front and honest which is hard to find these days!!! Thanks again Az and the tricounty team Ill tell everyone to come here to purchase there vehicles...
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James Lamson
this place sold me a lemon, they sold me a 2010 ram 3500 with warrantee, then to find out, the pick up had its egr valve system removed prior to me buying it.. if the shop did a proper emission inspection when they got the truck they would of found it.. but the lame mechanics and shop supervisor didnt look pass of their nose.. now the truck is in the shop and the shop supervisor cant even tell me when the truck will be done.. and service writer says one thing, and another one says something else, I hope the lemon law attornet can help me out on this.. I would stay away from this dealership, the sales department dont give a hoot when there is a problem, they just tried and beat around the bush with me.. i would highly suggest go to another dealership to buy a car/truck.. they have 100% lost my business,and ill go to walmart to get the oil change instead of taking the truck to that unorganized shop.
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Lena Carmon
If you dont like what they did go to the Attorney Generals website and report it. This place needs reviewed by the State of Ohio still up to no good lying to people and selling vehicles that are dangerous and not safe. Saying they do safety checks but when something happens bad they will lie and it will catch up to them. Very dishonest and all about money typical car salesmen that are not worried about peoples safety. I looked on line they had 67 complaints on the Attorney Generals website some were recalls that they never checked on before selling the cars. If you sell a car to someone and tell them you did all the safety checks and someone almost gets killed then you did not do a safety check. It will be interesting to see what happens to their business in the future and they dont do the right thing, those used vehicles are not worth anything!! I bet they all sleep well at night.
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tiffany bowling
Dont take your car here for repairs! Im very disappointed! Weve had to take our jeep back three times. Due to their mechanic not knowing what hes doing. The first time most of the bolts was missing from the drive shaft and transfer case. Plus the trasnfer case was leaking. Well we took it back and the acted like they fixed the problem well we took it to the car wash to get all the yuck from underneath just thinking it was from the previous mess up and well it still wasnt fixed. An when it was dropped off today to get the problem fixed yet again the used permitex to try and seal it. But guess what it didnt and theyre refusing to fix it. Youd thing getting $8000 to fix it theyd do the job right the first time but no. Were now contacting a lawyer since we just bought the jeep and so we had a safe dependable vehicle for our five !