Coughlin Nissan

Reviews 5

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Terry Van Offeren

My concern is related to Coughlin Nissan service. Dis-service may be the more appropriate description. Due to a Nissan recall for spring replacement, I was scheduled for their replacement. At that time, the service scheduler indicated that I might want to consider replacement of the struts at the time that the springs are replaced as it is cheaper to complete that task then rather than doing it separately at a later time. He gave me an estimate for that work ($835.00 plus tax), but separately it would cost $200 more. As I was not having any problem with the struts, I asked him what the likelihood of having strut problems would be over the next 40,000 miles (we keep cars to 200,000 miles and it has 160,000 currently) if I didn’t replace them at the time of spring replacement. I told him I did not want to replace struts to save $200 if they really didnt need to be replaced. He indicated he would talk with the technician. When I got to the shop to replace the springs, the scheduler indicated that the technician said the struts may or may not last the remaining 40,000 miles so I told him I would take my chances over the next 40,000 miles. There was no indication that the spring replacement about to be performed could result in strut problems. After driving away from the service center after the springs were replaced, I noticed a significant noise coming from the wheel well area, so I took it back to the service center and told the a different scheduler on duty that day person about the noise. He emphatically said it was because I did not take the service center recommendation for replacement of the struts and that I should have. He said the struts can be affected as a result of spring replacement. The blame was put on me for not following the recommendation for replacing the struts, at my cost, even though there was no problem with them prior to the recall work on the springs. So I indicated to the service person that it was never indicated to me that there could be a cause an effect between spring replacement and strut problem prior to the work being performed. It was simply a “while we are in the neighborhood, you may want to replace your struts now cause it will cost more later to do it if the need arises.” So rather than paying $835, plus tax, to correct a problem that didn’t exist, I took the chance that I would not have a problem over the remaining life of the vehicle. Yet at the time of service, I was told that a recall issue caused another issue that Coughlin Nissan indicates I am responsible for. I emailed Coughlin Nissan asking why it becomes an owner’s responsibility to pay for a problem that was created by a recall service. Jason Hensler of Coughlin Nissan responded indicating he would forward my concern to the service manager and general manager and I would receive a prompt response. When I did not receive any communication from Coughlin Nissan within one week, I contacted Jason a second time indicating a lack of response from the the service department managers. Jason indicated he would re-notify them of my concern. Another two weeks have gone by and still no response from either the service manager or general manager. This lack of communication is very unprofessional on the part of Coughlin Nissan. I will no longer be a purchase or service customer of Coughlin Nissan nor any other Coughlin affiliate. They have lost a customer for life.

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dalton ramsey

I am a college student and commute to school 5 days a week with a120 mile tround trip each day. My 2002 dodge neon was over 200,000 miles and the engine seized up. I was tempted to withdraw from school for the semester. I put an application into Coughlin at 8:30pm, with a used car in mind because thats all I thought I could afford. I received a phone call the next morning from Jim Miller. He took my info, asking what I needed/wanted in a car. I had never purchased a new vehicle before, had no down payment and no trade in. Jim called me back about an hour later with some great news. He was able to get me into a 2015 Nissan Versa S plus with a payment I expected of a cheaper used car and a great interest rate as well. He was able to make sure I got everything I needed and wanted for my long commute - great mileage, 4 doors because I have a daughter, A/C, stability control, traction control, ABS, and a CD player so I dont lose my mind on those long drives. When I came in on my next day off I could not believe how fast the process was. I was thinking it would be an all day ordeal. Jim made everything simple and easy. I was in and out in no time. He snapped a picture of me and my fiancee with our new car and we were on our way. I have one year left of school. I figure after I get settled in to a good job and a place to live I will like to buy a new tuck, and Jim is the guy I want to see when that time comes.

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Brandon Woods

In the past I encountered a very bad experience when I bought my first car(different dealership), it was a very pushy experience and was very uncomfortable. So I was a little nervous when we went in to trade in my wifes Jeep. We worked with Roy and Jason they made the experience great, they were not pushy at all, they listened to us and got us in an Altima and decided leasing was our best option. We love our Altima, I took it in for an oil change and started talking with Roy again about trading my Cruze for another Nissan. Experience was fantastic, they had a great deal on a Sentra and made an offer I couldnt refuse. We have always liked Nissan cars and with such a great dealership we plan to be lifelong customers.

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Jennifer Pentecost

Barely a 1 star. I bought my car BRAND NEW and noticed the cd player was defective almost right away. It wouldnt read disc, regardless if it was a new or burnt cd. I brought it in under warranty and they put in a tester disc, and it worked. I have tried about 50 different cds since and it does NOT work! Now I am no longer under warranty, and they refuse to fix what was faulty from the very beginning. Its very disappointing to buy a vehicle that has issues which automatically depletes the value of the car. Thanks for nothing, Coughlin Nissan. Maybe if you listened to the customer from the very beginning, you wouldnt compromise the value of their car for the future.

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Jim Kraner

Bought a car from Heath dealer, we went to our credit union and they refinanced it at 1 percent less on loan. I called over 6 weeks ago to cancel my gap insurance, I ask for number and they said they would call me back. They didnt, so I called 2 weeks later talked to manager, said he would handle it himself and would call me back never did. I call 2 weeks later and said it was canceled but was waiting to find out when I would receive my check, said he would call me back well 11 days later no call. I called on Monday and they still have no answer. It took 1 minute to take my money and then after over 6 weeks they have no answer

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