Advance Auto Parts

Category:	Auto Parts Store
Address:	2650 Midway Rd #300, Carrollton, TX 75006, USA
Phone:	+1 972-735-9393
Site:	stores.advanceautoparts.com
Rating:	4.2
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–7PM

Location

Photos 26

Reviews 31

Nilo Poblete

Mr. Holbrook, with utmost integrity, we at Advance Auto Parts strive to have exceptional customer service as well as automotive knowledge. I stand behind this company and all my employees at this location. Yes, your daughter came in with battery issues. We greeted her as we do every customer walking in our door. She explained to us that she just got her Jeep jumped off by AAA in order to get to our store. She said after 30 mins or so dealing with AAA they had damaged the terminal ends connecting to the battery which resulted in her Jeep shutting off. She asked us to test the battery to see if the battery and charging system were functional or if the damaged cable ends were the culprit. We gladly went out there to test the starting and charging system but could not get a correct reading since the tester automatically defaulted to "check connections" for an inconclusive diagnostic scan. With that being said, there were two options that she was given. First option was to source her a battery cable for her Jeep, or second, use a battery post shim to fit between the cable end and battery post that AAA damaged. After discussing these options with her, she decided to decline and go else where. We didnt break nor try to replace anything on her Jeep, rather point her in the right direction with our professional advice since she stated she just got dealing with AAA prior to visiting us. She even got on the phone to call you and get your advice. The following day you came in and spoke with two of our team members and myself, and you got a battery replaced at no cost to you and acknowledged that her cable ends were in fact damaged by AAA and not us. Again, we strive to provide exceptional customer service each and every time with every customer, no matter the situation. We hope to maintain our loyalty to all of our customers and value each and every customers reviews as well as yours. Sincerely, Danny P. (General Manger)

FD Holbrook

Danny the manager and Frank the assistant both provided unsatisfactory service on my daughters suspected bad battery. They are a fathers nightmare to have a daughter helpless and stranded to enter their store and they fumble around the battery cable connectors further damaging the fit and shape then, final result is we cant help you. How can professionals make matters worse with no apology or concern about the customers stressful disposition. It is a shame that I have to elevate this issue to their corporate office. #donttouchitifyoucantfixit

Scott Brinker

Checked website for times. The site shows open until 10pm on Sunday. Got there at 8:05pm. While walking to front door, manager locked the door. He then had to unlock it to let a customer out. I told him their own sire shows they are open until 10, and thier sign even was flashing open. He just sorry, I dont know what else to say and locked the door again. They will not get a dime from me ever.

Jorge Juarez

Bad customer service I called and they answer as they do not want to be there working bad for the company I hope you can get better employees. I was going to buy The whole system of the breaks ( rotor, break pads, grease, etc) and also the motor mounts for a Scion tC but because the guy I retract to buy them in there

hope moller

Mike was very helpful and timely, had gone to auto zone down the road and they seemed disinterested to help and they told me to just wait 20 minutes. Called advance auto parts and they told me to come over no wait. Appreciate Mikes help and the attitude he had toward helping me!;)

Chantanae Price

HORRIBLE! I came to get my car looked at , due to it not starting and when they ran the tests everything came back in GOOD condition. Bullsh** , my car didnt start again and so i took it to Auto Zone and ran tests and it came back as bad battery. So these guys are jokes !

A Reding

Wow!!! Thank you Julio!!! I came to the store late for a tail light bulb and Julio found the bulb needed, put it in for me and even tested my starter and alternator because I had concerns about my car!!! WAY above and beyond! Thank you thank you thank you!!!

Argenis Jose Marquez Marcano

Buena atención he conseguido todo lo que he ido a buscar y he salido con descuentos adicionales.....

Delena Young

The General Manager (Danny) was exceptionally great at helping me fix my brake light. Great customer Service. As soon as I walked in I was greeted by every employee. I will definitely return in a week to get oil as I am due for an oil change.

John

Very helpful. Very knowledgable. They were able to help me in a timely fashion and provided great service. I will be going back when I need help again.

Nicholas Holder

Go to advanced. Same service as auto zone but with no wait for service! I dont know why because they are maybe 500 yards from each other.

Chris Nerger

Adrian provided great customer service. Changed out my old battery and even took the time to clean off the corrosion on the connection.

Richard Bodge

Walked in, got what I needed and left. Jason (Manager on duty) was very patient and very helpful. Ill be returning in the future.

Shayla Martin

Always helpful. They need three or four ppl on staff at a time. There will be a wait for one item.

Destova

Always great service. Never had an issue with any Advance Ive gone to.

Johnn Dement

Great guys here glad to have them on the block.