Category: | Furniture Store |
Address: | 3614 S Holden Rd, Greensboro, NC 27407, USA |
Phone: | +1 336-855-0498 |
Site: | colfaxfurniture.com |
Rating: | 2.9 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 1–6PM |
AS
Ashley Berry
So back in July 2015 my husband and I bought our sofa and we made sure we also bought a warranty. April 2016 I called to redeem my warranty cause my sofa had got messed up. We are living in V.A. now. I called customer service (Terry) he said he would handle the warranty stuff and figure something out. Well when you buy sofa and warranty from Colfax it isnt their warranty its the manufacturers warranty. Colfax sent me a spare piece to replace on the sofa which didnt even match, after that was sent they wanted me to bring my old sofa down to N.C. so they could donate it and of course I said no not going to happen. Final result was I was to donate it to habitat for humanity and give them the in matching part and sent a receipt of proof to colfax. We agreed I would come down to pick up a new one. I called Terry told him what weekend I was coming so he told make sure everything was ready so I could pick out and head back. Unfortunaly I got there at 4 and even though colfax showroom doesnt close til 8 and the warehouse wasnt suppose to close til 6 I could not get my new sofa cause Terry didnt have anything in the system about my warranty. I stayed the night in N.C. went back up to the showroom at 10 am when they opened to get my sofa paid for my new warranty went to the warehouse and every single set they had was messed up. Stitching was stretched out or it had mildew growing on the dust cover or it showed nails. Talked to customer service they said all they could tell me is to pick something else out. Well I went and I tried and their was nothing in Greensboro showroom that would fit our living room right or our budget. We were told by Terry again to go try another store. So from Greensboro to Winston Salem I went. When I got there they had the exact same furniture on the floor as Greensboro store. I found the original sofa and chase chair I was lookin for on their floor. It was in great shape didnt see any problems even looked like no one had sat on it. So we worked it out and I was able to finally head back to V.A. Nope! There is a hole on the bottom of the chase chair. I called Terry again told him Im not getting something that is messed up and also at new furniture price. At this point yes Im pretty pissed off! I go back to Greensboro store where Terry said he has fixed one if the chase chairs well I get there and he fixed one that the stitches were stretching. Oh he also decided before Im done trying to make my purchase he leaves. So now Im talking to another customer service lady that keeps telling me to choose another set. I get more pissed tell her to write me a check for what my sofa was worth and Ill be on my way back to V.A. time is now 3pm she tells me she cant and it the manufacture that will need to, I inform her I didnt buy my sofa or warranty from the manufacture I bought it from Colfax. She now tells me only a showroom manager can write me a check. I head back to Greensboro showroom tell Craig I need a check now I have got to go and this is bullshit. I still have a 3.5 hour drive back home and I have no sofa. Remember I also donated my sofa already so I have nothing to sit on. He ups my credit and makes it right with giving me free delivery this is one Thursday and he said it would be delivered on monday. I picked out my sofa and informed the manager to make sure he looks over the sofa before bringing it to V.A. or I will not take it. Monday morning comes and he calls to tell me he doesnt like the sofa in the warehouse and they wont be bringing it up. My question is why didnt you look at the sofa Friday Saturday or Sunday why am I just learning about this Monday the day of delivery? The final result is that I got a check cut in the amount of what my sofa was bought for and they lost more then just me as a customer. I have lived in Kernersville all my life and my family and inlaws all got our stuff from Colfax kville not anymore. Colfax doesnt Carr about the customer it cares about the manufacturing company and the manufacturing company is worthless. DONT SHOP HERE! This place is a joke!!!!
A
A Private User
Last night I spent over $1200.00 there and even though they have some unique items the buying experience was awful. They were understaffed, no manager on site and one of the items broke as I was taking it out of the bag. I was interested in buying an entertainment center off of the floor but wasnt sure if I tv would fit or not. I asked the sales person if I could put it on my charge with the rest of the items but wanted enough time to go home and measure the tv. If the tv was to large then I wanted them to take the center off of my charge. There was no one in the store that could make that decision. I was told that the mgr. was 3o minutes late but should be arriving soon and the soon was over an hour. I was looking at a rug and the ticket said the rug was originally over $300.00 and it was marked down to less than $100. I turned the rug over and the original price was $199.99. Needless to say I didnt buy that rug. After I arrived home and lifted the large candle holder up by the top,, the bottom came apart (last straw).Of course they wouldnt exchange it even though they had another one. This candle holder was a large metal holder and it certainly wasnt something one would think would be so fragile that it would come apart just by picking it up from the car. The manager told me that if it was just going to break it would have broken in the store. :shrug: There was another customer being waited on by the same salesperson (who was doing the best she could) that totally lost it because of the long wait and finally someone came to check her out. Needless to say, the things I bought were cute, at least the ones that didnt break but Colfaxs customer service totally sucks. and they wont ever see me again.
IS
Isabella U
I was so pleased with the service at Colfax that I thought this place was amazing. Amazing deals, amazing finance options, and amazing furniture. While the store itself was an absolute pleasant experience, the people it chooses to do business with is extremely saddening and I was taken advantage of. As a young adult, I had purchased a new mattress and a couch for my new apartment. It was relayed to me that they had an in-house finance option where I would pay a down payment, and 3 payments within 90 days, and then done. I am a little over 60 days and my total balance is now $788 for an original $1064 total. I paid around $400 dollars as a down payment and made the first monthly payment without delay. I ask how much interest is being put onto the balance and this representative tells me "We have no way of knowing that." You have no way of knowing how much interest you are charging me? How are you getting this number then? So I ask for an itemized list and he tells me there is no such thing as a LIST of what I PURCHASED. If you read reviews across the nation of this finance company (Acceptance Now) Colfax chooses to use, you will see that many have been paying YEARS on 1000 dollar furniture that was originally a 90 day lease agreement. Pissed that these guys do business with crooks. Even if there is a principal interest applied to my account, I have paid my account on time and have not defaulted on any payments. Why is interest being applied now?