Category: | Car Dealer |
Address: | 2400 W Henrietta Rd, Rochester, NY 14623, USA |
Phone: | +1 800-952-7892 |
Site: | corteseauto.com |
Rating: | 4.8 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed |
MI
Michael Hess
Having bought many cars -- both new and pre-owned -- from many local dealers, I have seen all kinds (though in fairness, we are fortunate to have generally excellent car dealers in this area). This was my first time working with Cortese and the experience was outstanding. Our salesperson, Anna, was wonderful. We learned that she has worked for Cortese for more than 20 years, and that is testament to both her great service and professionalism, and the quality of the Cortese company. The pre-owned Jeep we bought as our sons first vehicle is beautiful -- like new -- and was very competitively priced compared to any identical vehicle we looked at. I have no doubt that we got a fair deal for an immaculate car. The process was fast and completely pleasant, and Anna even came in on her day off -- right before leaving for vacation, no less -- to personally hand over the keys. Were extremely satisfied (and I am obsessively picky about customer service), and would absolutely buy from Cortese again.
TA
Tarin Passamonte
Wayne at Cortese Lincoln is the most knowledgeable and helpful man to buy a car from. Not only did he bring up the perfect car for me on the first try, he was able to construct the perfect lease terms as well (despite my less than perfect credit score), and I drove out of the dealership with that beautiful MKZ I test drove just three days before. He also helped me straighten out an ongoing address issue with the DMV, and put me in touch with a local insurance agent who saved me around $700 on a six month policy with lower deductibles at the same company I was already insured by! After six weeks of on foot test driving and research (three of those weeks wasted by another local luxury dealership) I met with John and Wayne at Cortese, and had the easiest, most comfortable car shopping experience. I confidently urge everyone in the market for a new car to learn from my mistake and head to Cortese first!
AN
Annamarie Bell
I was shopping for my first car when I stumbled upon Cortese. I entered and was greated with smiles. Joe Gatas at Cortese helped me in the search for my first car. Joe made everything so easy when I thought it was going to be a nightmare and he kept me updated on basically every step of the way. He made everything very understandable for someone that hasnt been through the process yet. We looked at new vehicles and he helped me realize that leasing a new vehicle wouldnt be for me. The first used vehicle we looked at was a 2011 Nissan Sentra. I got to test drive it and I fell in love. A week or so and a lot of paperwork later, I have a 2011 Nissan Sentra and I still love it. Thank you Cortese team and most importantly THANK YOU JOE GATAS!! 10/10 - would recommend to a friend.
JE
Jessica Roper
I had a great buying experience with my 2013 Ford Explorer. But when problems showed up Cortese said they would look at it and fix them. I was told I would be getting a call from their service department. I NEVER received this call. This was after I called and texted my sales rep. With no response from him. I emailed the dealership stating how un happy I was with the service as well. Buyer beware they DO NOT keep their word. I am EXTREMELY disappointed in this Explorer and the service I received from Cortese. I will NEVER EVER buy a vehicle from there.
SI
Sifu Tom Moore
The team of Dan and Dan did everything possible to make this a positive experience for my wife and I. We drove one and half hours to work with them because of their honest way of dealing with us. My wife is a Librarian and research is kind of her thing, so it was a pleasant surprise when Dan and Dan were upfront and honest about a reasonable price for the vehicle and all possible rebates without haggling. I will definitely be returning to Cortese Auto Group when my lease is up! A wonderful experience all around.
KE
Ken Mooray
We purchased our 6th vehicle from Cortese Auto. We purchase about a vehicle-a-year for the 6 drivers we have in our family. We have always been treated fairly by our salesperson Burt Lyon and the rest of the Cortese staff. Burt now has a close relationship with me and my 3 college-age boys. He not only looks out for them as far as their vehicles are concerned, but also their studies and life. I have been happy dealing with Burt and the rest of the staff. I give Burt & Cortese Auto 5 stars.
MA
Marie Michaels
I recently leased a 2014 Ford Fusion from Cortese Ford. My salesman, Tommy Ciavarri was very knowledgeable. He didnt pressure me and worked with me diligently over the course of several days to get to a price I was comfortable with. I appreciated the fact that he let me go home over the weekend, think about all my options, and let me come to some decisions without pressure or the usual "car salesman" pitch. Im very happy with my new car and will return to Cortese in the future.
MI
Michael Romansky
I just purchased my second truck from Cortese Ford and I couldnt be happier. Living on Lake Ontario, I pass several other dealerships on my way to their auto group. I do this simply because of the customer service program, "Its Great". The Ford product is wonderful, but its the customer service that makes you come back to a particular dealership. I worked with Andrea (Sales) this time around and she held the high standard. I recommend her with confidence.
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Pat Monaco
My wife and I have both been leasing vehicles (2 per lease) from Anna Moretti since she started with Cortese about 15 years ago. Anna has always been there to help and guide us towards vehicles that would suit and our lifestyle always trying to get us the best value for our buck! Cortese has provide excellent customer service over the years always trying to meet our busy schedule.
CH
Christopher DeMayo
Sales department is great but once you have your car they are Absolutely WORST SERVICE Department ever. From not answering phones during business hours, not getting back to you, to telling you that what you need done should take less than hour but still needing to leave car there all day. Did not even want to give them 1 star but had to in order to post review.
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Bethany Matsko
I worked with Chris Dunkleberger at Cortese to purchase my 2016 Jeep Cherokee and he was wonderful! He made sure to listen to what I wanted in my new vehicle and even tried to show me ways I could get the most for my money without overselling me anything! He was very informative and was able to answer all of my questions. Thanks Chris!
MA
Mark DeNeve
Extremely happy with my experience at Cortese Dodge. I purchased a new car from Sam and the deal went so well, we turned around and bought a new car for my wife as well. The customer service was amazing and they have really gone the extra mile to make sure that both me and my wife were happy with our purchases. Thanks Cortese.
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Lisa Simpson
I recently purchased my 1st car through Cortese and it was a very enjoyable experience. They really work with you to get the car that you want at the right price. The whole process was quick and easy and the Honda I bought is perfect. I would highly recommend Cortese to anyone looking to purchase a car.