Dorschel Automotive Group

Category:	Car Dealer
Address:	3817 W Henrietta Rd, Rochester, NY 14623, USA
Phone:	+1 800-772-1593
Site:	dorschel.com
Rating:	4.3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Sharleen Slaunwhite

My husband and I went to buy out the lease on our 2012 Prius and between the numerous phone calls from Toyota that basically told me to wait to hear from Dorschel (but they kept calling me anyway), and never actually hearing from Dorschel until calling myself, this whole process has been a pain in my butt. Once I did get in touch with someone at Dorschel, I felt I was inconviencing them because instead of leasing or buying a new vehicle, we wanted to keep our current one. Frank G. kept trying to talk me into a new lease (we learned the hard way leasing doesnt work for us) or buying a new car, and I kept telling him no. We scheduled an appointment to come in an buy out the lease and I was just told to show up. Frank forgot about our appointment and approached us as new customers; he seemed surprised when we said "were supposed to meet with you at 10am." It turns out we needed certain documents, which luckily we had with us. Toyotas system was completely down the day we went in to take care of this paperwork, so Frank gathered everything he could and my husband and I had to figure out a plan B to come back in to sign papers. Frank called both my cell and my work trying to track me down while we were still trying to figure out when we could get back to the dealership. When I did speak to him on the phone, my answer wasnt good enough and he refused to listen to me - finally my husband told him "well let you know when we can come in." Frank told us several times that he had everything he needed and all we had to do was sign papers - it would take 15 minutes. We had to leave work early one day to get to the dealership to sign papers, and when we got there, Frank said "I need the mileage and your insurance card" even though he should have had those things already (again, luckliy we drove the Prius that day and had those things, otherwise we would have been screwed). We also needed references for the financing agreement, which we were completely unaware of and unprepared for. The whole process was a mess and a major frustration, and between not knowing what we needed to when we entered into the lease (which we learned about 2 years into the 3 year lease, btw) and having had issues with the service guys in the past (not recently though - recently theyve been decent), we will NEVER buy a car from Dorschel again.

Three Amazing Sisters

In May (2017) I bought an Alfa Romeo Guilia sedan from Dorschel Alfa Romeo/Maserati. The overall shopping experience was professional and cordial. All information I requested was supplied in a timely and professional manner. I worked with Matthew Sherman and Frank Citro who were both absolute gentlemen during the process. Obviously, I didnt have a lot of choices of dealers in terms of dealing with Alfa Romeo but found Dorschel to be excellent and an acceptable distance from my home if service issues should arise. Now, about the car. I have bought and leased cars many times over the past 20 years...but for the first time ever...I actually own a car that I LOVE! I love the way it drives, the way it looks, the way I fit in the seats, the overall build quality of the car. The engine and transmission are so buttery smooth. The car has so much soul and passion Im on the verge of tears when I drive it. My BMW 328XI was a great car but didnt invoke the level of emotion out of me when I drove it or looked at it. It is obvious that Alfa Romeo did their homework and took their sweet time getting this car to the United States and for good reason and I want to apologize to Alfa for the multiple emails I sent to Italy over the years basically saying "hurry the hell up!" I remember as a kid just drooling over the Milano and 164 sedans and to now finally be driving one is pleasurable beyond words. I will probably never get rid of this car unless Dorschel makes me an offer I cant refuse in a few years. Alfa Romeo and Dorschel have also been great in regards to communication post-sale and follow-up has been more than appropriate. Again, Alfa has done their homework and executed this launch brilliantly. I think people need to be aware that this car is a stunning value with a starting sticker price in the high 30s. The car comes with an impeccable list of standard features as to not disappoint the buyer who is looking at a more entry model. Im noticing that Alfa Romeo is offering some stunning 24month lease deals now, which they werent offering at launch time...but thats the price you pay for being first. The Alfa Romeo Guilia is a stunning vehicle.....enough said.

A Private User

Recently, my wife and I decided to replace her car. One Saturday we spent about 4.5 hours at another dealer. It was the typical "car sales" experience, and the payments were far too high on the Rav4 we decided on, which they had priced at sticker. They also lowballed us on the trade in. The whole experience was very stressful and exhausting. Sunday we go on line to see what Dorschel has on the recommendation of a few friends. We find a similarly equipped brand new Rav4 for $1500 LESS than the competition (and $2500 under sticker), and this one had four wheel drive too. I send an email about the car we want, and Robert called me within an hour. At 4:30 pm on a Sunday no less! Impressed with what the price and the communication, I decided to go there on Monday. I drive the Rav since I hadnt already. Then they evaluated the car we were trading in. I got to ride with the appraiser (at the other dealer, it was a faceless anonymous person). When he noticed problems I explained them and told him I would gladly fix them before bringing it back if needed. He said that wasnt really needed on a car that was going to auction. He even answered a bunch of questions I had about my other car and trade in. They ended up giving us A LOT more for the trade in, a figure based on actual numbers from comparable cars sold at auction, not bull pulled out of thin air. And the whole thing was very laid back and had zero pressure. They show you their prices online (imagine that - no fighting over price). And they should - their prices are than anyone else. The whole thing (from first handshake to driving off the lot) took less time than we spent just LOOKING at the other dealer. Dorschel has won a permanent customer. I liked the experience so much that when I traded in my truck (gas guzzler) a few weeks later, I went back and worked with the same salesman again. They really were clear, simple and different compared to the competition who was muddy, confusing, and typical.

Phil Miller

My wife and I have been going to Dorschel for 27 years and have bought six cars from them during that time. The reason we keep coming back, other than that Toyota makes great cars, is because of the people that work there. They really know their stuff and they have the best customer service we have ever experienced. Jim Chittenden has been our sales representative. Great to deal with. A warm human being. We always bring our cars to Dorschel for all servicing. Two people that stand out especially and keep us coming back time after time after time, are Pat Velten and Ed Anderson. They make having your car serviced a relaxing, stress-free experience. Mostly we deal with Pat, and he is great. Heres an example: A number of times Ive called at the last minute when I discovered something that seems out of whack. Pat always finds time to schedule us quickly and before you know it the problem is analyzed, fixed and were on our way. In addition, Pat always seems to be looking out for the customer. You can be sure they are honest, telling you only what really needs to be done. Pat also gives us coupons to save on the servicing, which is an extra. One time, we had a minor accident with one of our cars - late on a Friday afternoon. I called Pat in the Service Department, and he told me that the Collision Department handled that. Then Pat made all the arrangements for me with the Collision Department. He told me who to ask for and said they would be expecting us. Sure enough, we drove in, told them Pat had sent us, and the person in charge (sorry, dont remember his name) took care of everything - repair recommendations, insurance coverage, even gave us a ride home - because we hadnt been thinking right, and didnt realize we would leave the car there. It was by far the best customer service experience weve ever had - even surpassing Wegmans. We cant imagine going anywhere else for our cars.