Vision Hyundai Rochester

Reviews 4

CH

Chelsea Render

Sheesh. I have had quite a headache with the Service department at this place. I have a 2012 Hyundai Tucson, which I bought brand-new in 2011 from a dealership in MN. It has been running smoothly for the last 3 years, no issues. About 3 months ago after moving to NY I took it in to Vision Hyundai Henrietta for a general check-up, tire airing, and oil change before a long road trip. They say everything is in working order, even though my tire pressure light is still on. THE VERY NEXT DAY, my back hatch door suddenly stopped opening. (Hmmm.) Nothing happens when I pull the handle. I took it in to the dealership a few weeks after that (as soon as I was able to given work travel) and they said it was the handle itself, and theyll have to order it. Its still under warranty, so no charge to me. A few weeks after that, I took it back in for them to install the handle. Guess what: whoops, it wasnt the handle after all! I was told that it must be the wires running from the box to the handle, so I need to come back in (during work hours, cant be on a weekend) to chase the wires. A few weeks later, I went back in, and they chased the wires. After hours of sitting in their awful waiting area, guess what! It wasnt the wires, and it must be the fuse box itself sending the signal. So a few weeks later, today, I go back in (is this starting to sound like a pattern yet?) and sit in their waiting area for 2.5 hours with no word. I go to the service desk and only then do they go check on it, and give me the update that, guess what! The fuse box part they ordered "must be defective" because its not working either, and they need to order a new one. I almost lost it. Now Im being asked to come in a FIFTH TIME, so they can see if it was a "defective" fuse box or not. Hypothetically, if a car is under warranty, the dealership still gets paid for all of their labor and parts etc., right? Hypothetically, it would be in their financial interest to keep a warranty customer coming back again and again and again for the same issue that they keep "misdiagnosing"? Just a thought.

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AN

Annie W

When I bought my car from Vision, I was excited about it. It was exactly what I wanted. The sales guy told me he would change out the headlights (they were cloudy) free of charge, and fix the license plate bolt (only one bolt holding it on, instead of two). When I picked up my car the next day, it had one clear headlight and one still cloudy, and still only one bolt in the license plate. I brought it back and had them change out the other headlight and asked them to put in the second bolt on the license plate (as promised by the sales guy), and they did the headlight but not the bolt. Frustrated, I ended up buying a bolt and doing it myself. However, I noticed that the bolt was actually broken off in the car-making it a NIGHTMARE for me to try and get that part out before putting the new one in. When I finally got it out, I proceeded to take off the Vision license plate holder, because Ill be damned if I refer them to anyone on the road. Today I dealt with frustrating slow service for a basic oil change. I had a 7:30am appointment (first available appointment of the day), thinking that Ill be done in enough time to get to work at 9:00am. I arrived on time, and it was 40 minutes before my car even moved from the spot I parked it in. When I inquired about an estimated time to the guy at the service desk, he said he "sometimes loses track of time", so I should come back up and remind him if it was much longer. This is unprofessional and unacceptable service. If you cant move a car until after 8:00, dont make appointments at 7:30. It was over an hour until they finally finished it. I figured that making the first appointment of the day, I could get in and out in a reasonable amount of time. Im considering paying for my oil changes elsewhere instead of continuing my free oil changes here, just so I dont have to waste my time like this every 3 months. I wish I could say this was the only time this has happened, but its not. I bought my current car as Vision, but I absolutely will not be buying my next one there.

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A

A Private User

I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasnt) to "thats how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they arent responsible for what happens if it isnt brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business.... I wont even get into the things they forget to do when the car is brought in for a top off (oil cap missing, etc).

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MI

Michael Barnes

I came in for car today, I drove away with a car today! It was just that easy. After walking in to the dealership to the smiling faces of each employee, I knew I was taken care of from the start. After requesting assistance, within 1 minute, I was greeted by Jason, who immediately took interest in what I needed. He was able to find just what was best for me within my budget without extraneous recommendations. I told him I needed a reliable car with that could meet my budget as a new father with a fixed income. Also, low mileage, decent fuel efficiency and, most importantly, good safety ratings. After a short rundown of some options, I was brought onto the lot to look into some cars and ultimately caught the apple of my eye: the 2010 Hyundai Sonata. It met all my criteria and it was below my budget to boot! After crunching some numbers (dont worry, they save you trouble of complex explanations and give it to you in real terms!), I made the decision to make the deal and get myself a new car. Within 5 hours, which could have been cut down if i didnt have to run back to the house to get my checkbook (entirely my fault), I was in my new car and pulling out of the lot as a happy customer. Grateful for the professionalism of Jason and the remainder of the staff and of their ability to adapt and cater to the needs of a family man like myself. My wife got her car here, I got my car here, and I wholeheartedly recommend that you do too.

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