Fitzgerald Toyota Nissan

Reviews 3

ER

Erdne Bormanshinov

Satisfaction is the key to any negotiation process, especially the negotiation of a vehicle purchase. Unfortunately, most consumers regard the auto buying process to be a necessary evil. That said, I am writing about my positive experience in purchasing a 2016 Toyota Tundra TRD Pro Crewmax at Fitzgerald Toyota in Chambersburg, PA in early August 2016. My sales consultant was Andrew Papoutsis but I also dealt with Mike White, the Sales Manager. Since only 3,500 Tundra TRD Pro Series vehicles were produced in 2016, availability was limited for both dealers and buyers. I checked the websites of numerous Toyota dealerships between Newark, DE and northern VA. The few dealers that had the vehicle in stock were unwilling to negotiate, even if it meant keeping the vehicle on their lot for months on end. So I expanded the perimeters of my search and found a Tundra TRD Pro at Fitzgerald Toyota in Chambersburg, PA. In response to my email inquiry, I was promptly contacted by Andrew Papoutsis and, later on, Mike White. We exchanged e-mails. The negotiation was transparent and a direct exchange of information. No games or gimmicks. I made an offer, which was quickly accepted. The next day I drove 100 miles from the DC suburbs to Chambersburg, PA to inspect, test drive and finalize my purchase. During the inspection, Andrew noted my concern about certain accessories that the vehicle required. Upon returning from the test drive, Andrew introduced me to Jelyn Waltz who helped me in my decision to add three accessories to the vehicle, which, btw, really complete the pick-up truck. Some buyers frown upon upselling. But I knew that I would have to add certain accessories, either from the dealer or the aftermarket. Since time is money, I decided to buy the accessories at the dealer rather than have to go to three separate aftermarket providers. Jelyn was very helpful during this process. She showed me the accessories and explained clearly the differences between alternative items. There was no pressure to buy. Upon completing the process of adding accessories, it was time to discuss financing. I told the Finance Manager, Eric Herzog, that I’d already lined up my financing. But he actually got me a lower interest rate from two separate financial institutions. That’s never happened to me in my prior car purchase negotiations. It’s usually the opposite. They want more money from my pocket. Anyway, I chose to remain with my savings & loan, and I also declined the extended warranty. Based on my experience, you really don’t need one with a Toyota. Much to my surprise, the paperwork process went by friendly, quickly and smoothly. No fast talk or hidden expenses. All and all, I was in and out of the dealership within 2 hours. That’s pretty amazing. Its usually a 4-5 hour ordeal. Due to the add-ons, I wasn’t able to immediately drive home with my new pick-up. So Mike White offered to drive my new vehicle to my home. That’s a 100 mile drive one way. I was grateful for the offer but declined, because I was planning to return to the Chambersburg, PA area in a few days anyway. But I was very impressed and walked out of the dealership with a wide smile and a great deal of satisfaction, knowing that I was given a great deal and dealt with good people.

TO

Tom Janosko Jr.

WANNA GIVE A HOLLA TO JAMES (AKA TIPPY) AND BECKY FROM THE 7-2-4 TO THE 7-1-7!!!!!!! Tippy being the awesome guy who sold us the vehicle, and Becky being the awesome chicky who helped us finance it. These two peeps are phenomenal. I mean they do their job like a BOSS. Im talking like this and being a little funny, because thats exactly how we were able to be with them during the whole process. It was so much fun dealing with them. We felt like weve known these two forever. They are really good people. They were very inviting and made us feel very welcomed and comfortable. They joked around and laughed with us, but were still very professional and serious when needed to be. That is huge and definitely helps when buying a vehicle. They were also extremely honest, informative and thorough with everything, and I mean EVERYTHING. I dont think they left out or missed anything. They were far from being pushy and didnt try to force us into anything. Same with Jenyl (SP?) who talked to us about accessories. She was also very nice, friendly and not pushy. It was a long day, because we live 2-1/2 hours away and didnt even get there till around 12ish-1. It was well worth the drive though and wont mind doing it again if we buy another vehicle there. I only say if, because I dont know if itll be another Nissan, and its not going to be a Toyota. That being said, if it is another Nissan, we will definitely buy it there and make that trip again without any second thoughts or hesitation. The only bad thing, which is actually more unfortunate than bad, is that we werent able to take the car home that day. That was no fault of theirs, which is why I say more unfortunate than bad. It was actually the result of Tippy being so thorough and making sure everything was as it should be before taking it home. He came across 2 recalls that needed to be done for this car before taking it off the lot and couldnt be done that day. Were hoping Tippy can at least meet us halfway when the car is done, so we dont have to make that dreaded 2-1/2 hour trip again so soon. I dont have any doubts that he will since he is such a great guy. This was just a very pleasant vehicle buying experience, unlike others I have experienced or heard about and all the credit goes to Tippy and Becky for being so awesome. I just couldnt believe it. We left there so happy, extremely tired, but happy nonetheless. We were just so satisfied and felt really good about the purchase we just made there. Thanks again, Tippy and Becky! You made us very happy customers. We look forward to doing business with you again in the future. The bad reviews are WHACK! People be cuttin up for real. Haha. (Side Note)......Just one more thing I would like to add. When we talked to Tippy in the morning to make sure that vehicle was still available, he said he would check and call us right back. He did just that and also promised to keep the keys so nobody else could sell the car. This was greatly appreciated, because we had a car promised to us before, only to have it sold from underneath us when we were on our way to take it for a test drive.

PH

Phil Bowser

I love my Toyota, and I still have it, but I am convinced this shop is incompetent and dishonest. 2008 Highlander purchased in 2010 with extended warranty. Initially the car would not crank, intermittently. The first thing they did was argue about the towing bills, as I didnt use "their tow provider". One time the car was returned to us with black grease all over the door handle, and they blamed said tow truck driver for getting it on there. If that were true, why not just wipe it off before presenting the car to us, which they did anyway after we made note of it? It took 3 trips to get the start condition fixed... once they broke something off the shift lever and had to order it ( they initially thought the problem was a safety switch) in the process. Another time I was told the battery was bad, and had to be replaced to fix the issue. I knew that wasnt true (the lights did NOT dim, no click, no attempt to start...) but consented as long as I could get the old battery back. I dont know what they actually did to fix the problem, but it sure wasnt the battery...I still have that "bad" battery 6 years later...been using it in another vehicle, and it is STILL fine. They also said the battery was in the back of the car, when it wasnt (I checked because Id already been lied to there...), so they had to go back to the shop for it. One time I paid for an alignment to later find they had not attempted to adjust anything. The strut bolts were still dusty... I had to get special "cam bolts" and have them installed elsewhere to adjust the camber on the left front and right rear wheels. Now fine ever since... Every trip there was fraught with estimates for "induction service cleanings" (even if it had just been done on a recent service visit) and other "make-work", "money getters"... On another service visit for a "Bank 1 Sensor 2 lean condition" check engine light, they promptly replaced Bank1 Sensor2, only to have the check engine light come back on during the drive home, I felt compelled to present them with a copy of Toyotas service bulletin that specifically instructed the tech NOT to change that sensor, but instead, change the wide band o2 (Sensor 1) on that bank. (Probably I didnt win any points there, but at least the car came back fixed that time.) The LAST time (and I mean that literally...) I was told it would cost over $400 to disinfect a "rodent infestation", since the tech found some acorn shells on top of the cabin air filter. After refusing, and installing a new one myself, I discovered how the shells got there. Something was sitting (probably a squirrel) on the cowl, eating acorns and the debris rolled down through the air inlet ductwork, ending up on top of the cabin air filter. This is where outside air enters the cabin...no rodents were ever actually IN the vehicle. At least I knew what to expect when going in for service ... they were very CONSISTENT.