Sephora

Reviews 12

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Kim T

Please hire knowledgeable staffs. Its very frustrating to see blank faces when you ask a simple question about a product. The staffs should at least know the ingredients, the effect, and explain to their customers these useful information. People are spending money on a product and they at the very least deserve to know. When ask about a certain item, please be as closed to honest as possible. I had one person telling nirvana hydrating spray is a hydrating face primer. Another person told me its just hydrating and not a primer. Also, please wipe off different foundation applied off peoplesface. Please dont rush people off. We werent there to get your tiny samples. We were actually buying items because we like sephora and we were actually doing a haul to try out different products. Its my third time going here and I am frustrating every time. Please, please re-trained these staffs on both customer care and product information.

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Marissa Ward

Was "helped" by an older woman named Cynthia. I was looking for a specific mask and was pointed in no direction, was not suggested any products similar to the one that was unavailable. Then at checkout, I was unfortunate enough to get her again. And she used her PHONE to check me out. I did not appreciate her using her phone, as it is an obvious security risk. Will not be returning to the willow grove park Sephora... Id rather take the risk and buy my products online.

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Tori L.

This sephora is by far my fav sephora! Customer service is great! I bought a foundation that didnt match and brought it back and they exchanged it and helped me find a new shade! My check out was fast and its not their own phones they check ppl out with, those are mini cash registers. I doubt the company would allow employees to ring up sales to profit! Im always assisted even when its crazy busy. Saturdays are a mad house but hey, thats all malls.

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Sherin Babu

HATE this sephora. Please hire new employees who are willing to help customers find the right product. Employees at this location are always putting make-up on themselves,never greeting customers, or look like they were forced to help someone out. I love make-up and trying new things but i also would like it if i can get some help finding these things as well.

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Milkandcookies Mom

Horrible very inattentive and they could care less to ask people if they need help. The previous employees had been great but they unfortunately left. You never know what staff youll get. They act like they have a stick up there ass and its quite frustrating when trying to shop. Would not recommended this particular Sephora.

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Mary-Kate Thomas

Inattentive and unprofessional staff. Ive been coming here for years and when I applied for a job here, I called to follow up. I asked to speak to the manager and the girl on the phone told me in a very snippy voice not to call back. Would rather drive the hour to King of Prussia Sephora.

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BR

Brittany Mcelwee

Very unwelcoming environment! Staff very unprofessional, took my mom here for her birthday to see if they could match her, and was told they could not because they were under staff. Not certain if its this particular store, but they will not receive any business from me.

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Bob Silin

Poor customer service. My wife was given store credit vs cc credit even though had receipt, long wait in line, rude sales people.

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TI

Tiffany Bailey

I love this sephora I had a great experience with my mua. My makeup was amazing and the artist did not take much time at all.

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AN

Antoinette Minor

This store is the best. Its clean. Employees are friendly and always available for help. They have items in stock always.

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D-M J

phone service sucks!

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CH

Chanele Max

I hate this sephora

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