Category: | Cosmetics Store |
Address: | 741 Broadway, New York, NY 10003, USA |
Phone: | +1 212-466-4454 |
Site: | eyeslipsface.com |
Rating: | 4.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
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Lauren Weng
I had a terrible customer service experience here. I arrived at the store in the morning and bought myself a concealer and a brush. (I put my purchase in a small green bag since it was easier to carry around) Then, I met up with my friends to hang out. After an hour, we decided to go back to ELF since one of my friend wanted to purchase something for her sister. We were inside the store for a while, and finally my friend chose what she wanted. Right after she paid, an employee, in a very rude tone, said to me, "So do you want to purchase the items in your bag?! I saw it." I took out my items and said I had bought it in the morning. Due to the rude service, I decided to return the products and gave her my RECEIPT. I would not have cared so much if she had worded it nicely instead of straight out accusing me of stealing. If she said, "Excuse me, but I saw some ELF products inside you bag, can I see a receipt?" then I wouldnt have written a bad review for this place. Just because I am a teenager does not mean that I will commit such a lowly crime as stealing. I do not like to be accused. And even after being accused I did not receive one apology. I definitely will not come back again.
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Amanda Maria
Beautiful location with a huge range in products. Its unfortunate that the rude staff ruined the experience. The curly haired associate who checked me out decided to lecture me on flagship stores when I asked if there were any other similar locations in the U.S. so I could spread the word to friends living in other states. I was answered with a condescending tone about how it wasnt possible to have another flagship store "so no." I thought it was a very poor representation of the high customer service standards I know e.l.f. has. And just a tid bit- "flagship" in the retail industry is pretty liberally used for stores in prestigious locations or with unique features compared to other locations in the chain. So YES, it is possible. Remember you are representing a brand and dont speak down to paying customers who will easily take their money elsewhere.
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Lady Ace
ELF products are affordable and of decent quality. Some of the products can be a hit or miss but they wont make a major dent in your wallet. I have purchase a couple of items on their website so I was thrilled when I saw they had an actual store to test try products. The store itself was clean and nicely stocked. Upon entering, no one really greeted me even though there wasnt anyone else there nor did they ask if I needed any help. One of my biggest qualm though, the products are regular price in the store while online they run a promotion almost everyday. I would definitely visit here more often if they ran any type of promotion.
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Amanda Alvarado
so i stopped by on my lunch break to help with my make up. i have never been great at picking the right foundation or shades for my skin. ther service was amazing!! the employee did my make-up showed me how to use it and what colors fit me best. and the prices are super affordable. great staff, great place, great products and great prices!!!
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Shantel Inspired
really love the store and elf products in general I just wish the workers were more help and had smiles on their faces. I remember buying something and I felt completely rushed when I realized i picked up the wrong thing I was so uncomfortable almost scared to go back in. Friendly customer service/guest connections would be great (:
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Tasha Leary
I like how they have really good prices, everything is well organized. I shopped here twice & the employees seem as if they had an attitude. Also, when I wanted to exchange a product they wouldnt let me, it felt like I was being interrogated or on trial. So make sure whatever you buy your satisfied with before leaving the store.
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Myriam Jessier
It gets crazy busy in this shop which makes a quick visit feel like a gladiator combat. However the staff is efficient, welcoming and knowledgeable. I always make sure to stop there when in New York because they have plenty of products I want but cannot get in Canada or in other retailers that carry e.l.f. products.
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Traci Cappiello
This place has a great selection of cheap cosmetics and brushes but the staff makes no attempt to help you nor do they have the knowledge when you ask them for advice. Im not expecting much for the price but definitely would have appreciated some interest being shown.
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Sara Medlicott
If you want to cut back on your cosmetic spending, this is a great option. The products are decent and incredibly affordable. This is my source for brushes, fake lashes and tools. The staff is not super helpful, so you need to know exactly what you are looking for.
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Sara Bess
I really like elf products - the quality is pretty good for the price. The store is small, but its well lit. They have a range of products that fit anyones budget. My only complaint is that one of the girls was unwilling to help me when I had a quick question.
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Lauren Joy
I love e.l.f. cosmetics - particularly for skin care, foundation, and color correction. This location has everything- but be prepared- lines can get long and staff doesnt always pay attention to make sure it moves in a timely manner.
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Katie Liu
The employees were super helpful. The other one in TriBeCa just ignores you because youre not Caucasian. I got a free brush for purchasing $15+ however the one in TriBeCa didnt give me a free brush even though I spent more than $15.
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Erin Knight
Usually I purchase elf products from stores like Target. Being able to go to their store in NYC gave me a chance to find and try some new products I wasnt even aware they made. Prices are just as good as you find elsewhere too.
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azimah borhan
Some of the promoters doesnt know the name of the products... I thought I was wrong, but when I checked it online at home, I was correct. S,o a bit disappointed with it. I need to go back for another time to grab it again.
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Cynia Barnwell
So affordable! If I were you Id stock up on blending sponges, tweezers, and their premium brand of eyeliner (in the black box). They also have an affordable skincare line that looks very promising.
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Julie Zakaryan
A lot of selections available and theres enough staff to help pick the right make up out. However it is in sort of an obscure location that makes it hard to find, even in the middle of the LES
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Melissa Locke
Can I do 10 stars?? The products are wonderful and the staff were so friendly and helpful. It was an enjoyable, exciting experience. And no, Im not over exaggerating.
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Tiffany Cheng
Everything is well organized and priced well (very inexpensive and budget friendly). I really like the cream liners. Good for beginners. Nice color palettes.
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Lisa Schleifenbaum
Love the products and the staff is amazing. They were so excited about the new arrivals and always ask if they can help. Will definitely come again
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Olivia Zhou
Inexpensive and a lot of selection. The quality of the makeup is great too! The staff is usually really helpful and they do makeup demos there.
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Marsha
Great products. Horrible customer service. Ive always loved elf overall but the employees in this store makes the experience disappointing
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Jonathan Jones
Amazing selection. Unbeatable prices. Amazing interior design. Small and cozy. Helpful very helpful MUAs and associates.