|730 Memorial Dr, Cambridge, MA 02139, USA
|10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM
This store is great for people who know about computers and even for those that do not know as much. So far, in the 6+ years that I have gone there customer serves is always been good (with one small exception). In most chases things are cheaper in this store versus best buy, radio shack, stables and office max, just to name a few. Their are items that other stores do not carry and more varity and brands to choose from. If you know about a lot about computers, you can walk in to the section that you want pick up the part that you need (useless you need a sales associate to open a locked case/ pull from storage) and be on youre way. Or you can go to their site and put in an order and you can pick up in-store, no need to wait in line. If you do not know so much about computers or have a question about witch is better, than you will have to way for a worker to be available. This can take anywhere from a few minutes to an hour or more. The wait times are so long at times, because there is usually one person working per section of the store, and they specialize on that section only. So, if you want to buy a computer asking the guy that is over at the parts will not be much help as he/she mostly doesnt know what computers are best for what your needs are, and vice versa. I waited for 1:32 minutes before, I need a specif part, and I need to have questions answered, the guy was busy helping three other people that where their before me during what seems to be their rush hour, and I did not mind at all. I was distracted by all the hardware candy around me. There also have been times that I have barely stepped inside of the store and someone is ready and willing to help me. It depends what time of the day. Still if you go, prepare to spend several hours in their, the store has a lot of things.The only small exception to good customer serves was when my pc that a hardware problem, it was with in the warranty, and I when to get it fixed. The first time, I got my computer back, the problem was not completely fixed and I had to take it back, still with in the time limit of the warranty. This time it took them two weeks, and they only fixed my computer when I called back asking what had they done with it. I could tell because when youre pc is in the repair center they give you a tracking number to see the processes that has been made so far. The problem was easily fixed by witching motherboards, I did not do it myself as that is why I had paid for the warranty, so that I wouldnt have to. I do not know if that was one bad employee, or that he was told to do that near the end of the warranty. I do not know. Personaly, I dont recommend any server repairs in store. (Best buys geek squad is 100 times worst.) If I need to again I would go to Micro Center because I know they know what they are doing, still with any server repair its a gamble, just read the terms and servers before handing them your pc.
READ THAT AND PAY ATTENTION! So I got laptop 950+tax... they offered me Micro center warranty.. I dont remember hm.. but it was around 200+ extra... it covers like water damages or like any other damages.. or how he said you can get regular warranty.. its for free.. one year.. I said Ill go with regular one. So guys... if you go to the apple store or best buy or.. or.. or.. or.. they give 1 year warranty as long as there is no physical damages. Scratches are good.. but if there is water damage or you dropped it.. it avoids warranty and its fair otherewise they try to fix it if they cant they will give you brand new one. So after one month of using my laptop that what happened to me: I was using my laptop then I decided to do a coffee for myself.. so when I came back it was turned off and couldnt turn on.. I tried everything.. pressing power button for long time, unplugging removable battery and plugging back.. just nothing.. dead.. so I took my receipt.. and went straight to the micro center cause I need my laptop for work and study! The first guy with whom I spoke I dont remember his name.. but he had Spanish accent.. he was so rude to me that for first time I thought its a joke.. I told him my problem and he was just "We cant help you".. "I was like why?" and now ATTENTION! he replied me "You have warranty but from ASUS not from us. That company that your laptop is" I said.. like okay.. where do I have to go.? or at least where do I have to call.? and so on and so on.. for all my questions he replied "I dont know".. So I came to another guy.. probably he might be helpful.. his name was Sergey.. he was a bit better then another one.. he explained me that I have to just call to ASUS and speak with them.. cause there is no ASUS store or repair shop in all mass.. he googled to me phone number and thats it. They didnt offer nothing else.. just nothing.. I need my laptop for work and study.. just nothing.. I would even pay for just quick a look on my laptop.. probably there is somthing easy to fix and all we are happy or at least take my data from hard drive cause I need my info for study.. or other options.. not in the micro center... I didnt want to give them hard time.. BAD FEEDBACK for you guys and see you latter. eventually I went to a fix store.. they were doing somthing with my laptop for 20 min.. Idk.. I paid them 30$ and we were good. So guys.. after 14 days from buying somthing from micro center.. you are gonna be on your own way... or you have to pay other 200-300 for warranty.. for that money you can buy another laptop from best buy and having year warranty.. good warranty..
This is my experience with the Microcenter store in Cambridge. There really is no way to say it otherwise: this is my go-to computer store. Over the years, it has begun to lack in stock for peripherals such as headphones, mice, and most of all joysticks, but that has less to do with the store and more to do with the change in computer trends. Despite this, when it comes to computer hardware and building your own PC, this store has always had everything that I needed or could ever want. Every employee Ive ever spoken to there either knows the products to the nose, or knows someone in the store that does and directs me to them. Ive run into a few employees that shouldnt have been employees, but they were at least smart enough to call the curmudgeonly veteran to assist me. Ill never forget the old man working in the store who walked up to my shopping cart, told me that he had tried and failed the build that I was attempting, and advised different products (a different motherboard, specifically) which became my rig for 5 years. I am sad that the Cambridge location no longer has a gaming section, and that their peripherals are scant in terms of variety. Unfortunately, they have done this as a result of consumer preferences. When no one buys joysticks, when an entire section of the store dedicated to gaming makes little revenue, and when people tend to purchase very particular brands of peripherals, I cant totally blame the store for tuning the floor to what makes them money. Still, its frustrating that I have to use Amazon or Newegg for these things. Yet, Microcenter has been at this location as long as I can remember. I remember my father bringing me here for his own needs, and I now find myself to be a loyal customer. It is not simply nostalgia that brings me back, but the good customer service, the knowledgeable staff (Ive always managed to get them), and - most importantly - the store policies. The return policies are a far cry from ten or twenty years ago, but are still quite fair. The protection plans are a bit pricy, but end up being a steal with items that are wont to break (like headphones). I dont know what other locations are like, but the Cambridge Microcenter has been my go-to for years and, barring any dramatic shift, will continue to be. Edited to add in light of reading other reviews: the very few times that I have attempted to call the Cambridge store, I have run into trouble. Yet, I am a walk-in kind of person, so this does not affect my review. If youre a call-in kind of person, beware.