Best Buy

Reviews 4

KA

Kara Leonard

I am not sure if this is even worth the time to write given my current situation with best buy as a whole and that I am generally not the type to complain, however I have tried everything to solve my current problem. I have just had an unfortunate experience with a customer service representative from the Watertown NY store in the Salmon Run mall. I had called to see if I could talk to someone about my computer purchase. I had bought a HP laptop for school around the beginning of the summer, I used it maybe three or four times and one day it wouldnt turn on. I brought it in and they said the motherboard has malfunction so Geek Squad sent it out fro repairs. It took almost 2 and a half weeks fro me to se my computer again. When I got it back it ran slow and would not download my Microsoft word. I brought it back and they took it for another week to run diagnostics. Said nothing was wrong. I brought it back later that week explaining how there was a problem and i was treated very condescendingly. I may not know much about computers but i can recognize when one isnt working like it used to prior. They again took it for diagnosis after I complained and about a week and a half later they said it was ready. I went out to Watertown to pick it up to not have it actually ready and to have to wait another 2 hours for them to download. Now i mind you I live an hour and half away one direction. Every trip I had to take was 3 hours of driving. Now that i have my computer back it will not go from sleep mode to wake mode without a forced shut down. I refuse to drive another 3 hours for Geek squad to not know what is actually wrong with a computer I have had in my possession maybe 2 months tops and use only about a week. I am now in my final 2 weeks of my first semester of graduate school with no computer. Do you realize how debilitating that has been? This is been nothing but a hassle and all I wanted tonight on information about either why my computer has come back not once but twice with more problems than it originally had, and I would like to know why when I inquired about possible options to maintain good relations with the store I was disrespected with condescending tones about "why I am trying to return a computer months later" and why my explanation was not actively listened to? Im not asking for a handout. Im asking for a computer worth the money I have paid for. Several of my classmates have seen my frustration and have personally said they arent going to bother going back to this store. Two other students have complained about the customer service at the Watertown store. I want to understand why I was treated so disrespectfully and why I had to waste my money to drive and pay so much for service that is not only under par but plain disrespectful? I am not stuck with a computer that is I havent been able to use but is now working worse than when they "fixed" it. disgusted

---

MA

mathieu baissac

I have a tenant in Brookline MA. Their stove didnt work and they wanted me to fix it as soon as possible. The tl;dr is that ordered stove Jan 22, finished Feb 16 due to incredible incompetence. I went to this store on Jan 21. There was only 1 person in the appliance and after waiting 45 minutes, I gave up and decided to order on the web. There was a sale and "free delivery" and "free haul-away". This was a key criteria. I placed the order on Jan 22 2015. It was one of the worse experiences - as the site kept offering delivering date for the next day (which I selected) and then erroring out saying "not available for that date." Every time it would do that-it would ask me to re-enter my CC #. Every time it would fail CC check 1st time and then not fail the 2nd time. During the order process, it stated that I needed to purchase the "range gas line" for the installation-which I added. This will become important later. On Jan 24-I schedule delivery. Since they only delivers during working hours (why?) I took Sat. Jan 31. Stove is delivered. Tenants call me panicked-"they didnt take the old one away and they didnt install it." I call and learn that install is SEPARATE charge (not stated on the site-only for gas stoves). Best Buy person says "this happens a lot." Installation set for for Sat Feb 7 - tenants work & Best Buy doesnt install outside work hours. It took 3 HOURS to get order. The CC kept getting denied-the clerk had the bill 2 & the ship 2 the same. She would "try" - put me on hold for 3-5 min each time. NOTE: Im the one who figured out the problem.... On Feb 3rd, I get an email that says that the installation will happen Wed. Feb 4th. (a) I had scheduled it for 7th and (b) tenants cant take days off-this wont work. Im in Chicago on business so ask tenants to call. The next weekend slot is Feb 14. Finally Stove is installed Feb 14. The kicker: the old stove is NOT taken away. Scheduled for Feb 16- okay with tenants because its a holiday - otherwise would be another 2 Saturdays.

---

RY

ryan brawn

Congratulations Comcast and Verizon, you no longer have provided the worst customer service experience in my life, that infamous "honor" now unequivocally belongs to Best Buy in Watertown, MA! It all started when I went into the store to buy a TV for my new house. I knew exactly what I wanted and went in to get it, but the only TV left was the floor model, which they sold me at a good price. Unfortunately, when Geek Squad came to set it up at my house the TV didnt work. Then the real fun began. The Geek Squad guy called three different extensions and couldnt get through to anyone at the store, neither could I or the guy from the national Best Buy customer service office later that day. I had to go back into the store to let them know my TV didnt work. Unfortunately they didnt have a replacement, or anything comparable. The GM said he would "work with me" to find a suitable alternative, which meant that he would sell me a more expensive TV at the sticker price with no discount on the TV or the installation. I also had to wait another week for delivery. The GM was rude and combative, I have never seen a person care less about customer service. The delivery of the new TV went fine, and the GM was supposed to refund my credit card when Geek Squad brought the old TV back. Surprise, surprise, he didnt. I had to call the store and leave messages for him 3 times before he had a subordinate call me back and do the refund. No apology for the repeated wasting of my time. Ive been a loyal Best Buy customer for years, most of the electronics in my house were purchased there, but I am considering boycotting the chain altogether, and I would certainly never shop at the Watertown site again. I would give zero stars if it was an option.

---

GA

Gavin Tan

I went to buy a new desktop worth $700 and it was raining outside, I went in to my bag just to grab my jacket out and i was approached by 3 Best Buy Security/Employees cornered me from both directions of the isle. One radioed in and said, "did he put anything in his bag." One of the yellow shirts (security) brought me to the counter and acted like nothing happened and i knew he didnt belong to that specific station because he did not know how to operate the computer systems to assist me. Another employee walked over to assist me and quit half way through out the transactions. I waited there for another 20 minutes, so I walked over to the next isle to look at wireless keyboards and I noticed 2 out of the 3 security employees started to follow me through out the store. I work for Dept. Public Safety too and yet they over exaggerated on this current mistake. If they assumed i was stealing they should just come up and ask what am i doing and dont be selfish and broadcast it over their own secured radio. I dont mind showing them whats in my bag. It only my change of uniform for work. The transaction there was not worth it, and they should get their security trained by the real Professionals. As I started walking out the main door with my desktop the manger of Security asked me for the receipt then my ID. (OK I get the point of receipt but why ID) The yellow shirts (security personals) should not be only asking for receipts, they should also ask if you need help moving/carrying that item. The manger of loss prevention there gave me the death stare, mind as well call the police on me and say I look like a thief and arrest me because I look suspicious.

---

---