Category: | Cell Phone Store |
Address: | 5241 W Charleston Blvd, Las Vegas, NV 89146, USA |
Phone: | +1 702-457-4000 |
Site: | cellphonerepaircomputerrepairlasvegas.com |
Rating: | 4.7 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed |
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Gregory Curley
SAVE YOURSELF MONEY AND TIME BY AVOIDING GALAXY CPR. THEY DO NOT CARE TO DO THE JOB RIGHT THEY JUST CARE ABOUT MAKING THE NEXT $$$$$ I was looking for same day service to fix my phone. (Front and back screens were broken on Xperia Z3) I talked to the guy with a beard, he introduced himself as Twinkle or something like that (Looks like a tweaker version of Borat). I was told to come back in an hour and my phone would be done. An hour and a half later I go back and he was putting the back glass on my phone and broke it. Told me hes sorry and I can bring back tomorrow to fix... That isnt even the reason Im leaving a review through. It gets better. I notice that NEITHER of my screens (FRONT & BACK) are completely attached to the phone and you can see the electronics inside of my phone... He tells me this is because my frame is bent but he can replace it all and fix everything the next day. He also tells me just put your phone in a case and it will hold it all together???? What ???? When I try to put my phone in its case my front screen breaks rendering the top half of the touch screen useless, he assures me that will be fixed tomorrow as well. (BTW MY FRAME IS NOT AND HAS NEVER BEEN BENT I SENT THE PHONE TO SONY AND THEY TOLD ME MY FRAME IS FINE AND FIXED THE HORRIBLE SCREEN "REPLACEMENT" JOB PREFORMED BY GALAXY CPR THAT SET ME BACK $136 I can show you Sonys summary if you would like as well as photos of the phone dated and time stamped against the receipt from Galaxy CPR. Sony also told me that whoever attempted to change my screens didnt fully clean off the old sealant/glue and thats why both of my screens wouldnt sit flat like they should have and broke so suddenly.) I go back the next day and at this point he tells me that he will re-fix the screens at no cost but I would need to pay another $40 to replace the frame( Remember the frame wasnt bent per Sony)... total = $176 I ask him for a refund..... He tells me no If you said that yesterday I could have done that but not today because I already gave you your phone back. (HE GAVE THE PHONE BACK BROKEN AND PROMISED TO MAKE IT RIGHT THE FOLLOWING DAY) I ask him to at least fix my screens that are broken and tell him I will be leaving him a bad review, within 30 seconds of me giving him my phone and telling him this he rips off the back glass from my phone... (Remember it was never properly set so the battery weight was making the back glass fall off.) He takes the protective screen from a new piece of glass lays it on my phone and hands it to me and tells me on since you wont leave a good review take your phone and get out..... It didnt even stay in place for 5 minutes without the weight of the battery making it fall off while simply having my phone in my pocket ultimately resulting me having to send it to Sony.
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Laura Admail
Competent, professional, excellent & speedy service! Two wonderful experiences at Galaxy CPR: 1. I shattered the glass over the camera on my Samsung Galaxy S5 phone. It still took photos but they were over-exposed. On vacation, finally back to civilization, flying out the next morning from Vegas, searching for somewhere that can do that repair on the spot rather than sending the phone away and costing me a fortune. Luckily I found Galaxy CPR. They gave me the cheapest quote Id gotten yet and told me they could do it in half an hour. Well, it took them all of 10 minutes and the camera works good as new! Im so impressed with their speed. 2. My friend cracked the screen of her iphone 5s while we were out hiking. Brought it in at the same time as mine. Right after they finished with mine, they came out and told us that whomever had repaired her phone previously (a local Texas place shed taken it before) had left out two important plates and a bunch of screws from her phone - so no wonder the screen cracked! They replaced every single part, again for a very low cost, and had it back to us in just a few minutes - back to factory perfection. Extremely professional, extremely competent - very impressive! I would absolutely trust this place with any device of mine, in a heartbeat. If you need your phone repaired in Las Vegas, take it here. These guys will take care of you. Thank you, Galaxy CPR!!!!
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Carolyn Jones
First off , I love to support local business. Yesterday July - 27th - 2017 I went to this company because they offered same day service. I am at home I get a phone call I pick it up , the screen goes black , I make a phone call the screen goes black. I check my voice mail the screen goes black. Everything else works fine. I call and talk to the manager, he says this is normal for a screen that has been cracked. And when you make a call the screen goes black to protect your call .. WHAT !! BS my phone worked fine , even cracked, even when it was turning blue and purple it worked FINE . NOW 1 day later my BRAND NEW screen is cracking .. and everything is still black. And NOW one day later . My NEW SCREENN IS COMING OFF MY PHONE. I again called and was told , very rudely , it is because of the heat. We have fixed many phones. When I asked again WHY , he stated , if you are done talking I can explain. I paid $148 , this should not be happening . Plus 4 hours of driving . I went by , he would NOT refund my money . Said if my screen cracks more , he will replace it. Not ok. WHY would I want you working on my phone if you did not do it right the first time.
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Jesse Morales
I left them with my galaxy note 4 bc it was stuck in bootloop. They kept telling me they would fix it a certain day but then I would call and they kept saying tomorrow. They kept my phone for 3 weeks!!!! And didnt fix it!! And they are terrible at communication I had to keep on calling to see whats going on with my phone. AFTER 3 WEEKS and probably the 10th time i called they told me they couldnt fix it but would buy it for ONLY $50!!!!! I declined that dumb offer and picked up my phone. I ended up fixing it myself, turned out to be super simple and they said it was unfixable!! I thought this was a good place, greatly mistaken.
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tanya Jenkins
Walked in with a damaged mic on an S6 Edge. Phone had a small crack in the screen from dropping it, and, another store told me they would have to take the glass off to replace the mic, therefore, charging me almost 300.00. Couldve bought a new phone for that price. Brought my phone in here, and, was told they could just fix the mic without removing the glass. (trained by Samsung). Within an hour, I had my phone back and functioning perfectly again. I appreciate honesty when doing business with people. This is an honest AND fast place...and cost me under 100 bucks!! HIGHLY recommend for phone repairs!!!