Somerset Buick GMC

Reviews 4

JE

Jerold Hawkins

My wife drove 2014 Acadia and her lease was expiring and she wanted to get into a 2017 Acadia Denali. Our experience began in a highly professional pleasant way! We were both very impressed with the quality of service with Somerset GMC. The problem arose when trying to acquire a vehicle with features we were interested in. My wife really wanted embedded DVD players in the headrest. We were told by the sales consultants that it may be hard to find but they’d do their best. To no fault of the sales consultants, this is where the problems began. My wife, our two daughters, and I went to retrieve our vehicle and realized we were waiting a long time for our sales consultant to bring our new car to the front when suddenly we were told that the seats were mutilated during the DVD install and they needed to try and swap out the leather components of the seat with a new one. They told us it would take just 20 mins to fix. So we sat in the lobby with our two small kids and waited. 30 mins elapsed and the sales manager comes to tell us their initial plan will not work and they will need to swap out the entire seat and that this would take 20 mins to do. So we continued to wait…. 25 mins later the sales consultant returns and says they are not going to be able to finish the job tonight and would need to keep the vehicle over-night and finish it tomorrow. I was very upset at this point and just wanted to get my children feed and in bed. Our sales consultant did mention however that they’d deliver the vehicle to my work and provide us a rental for the evening which I thought was very generous. So on the next day, as promised, my wife’s new Acadia Denali was hand delivered to my work by our sales consultant! Everything started off great the vehicle looked amazing and as a sign on compassion and contrition the dealership even gave us a check to cover first months lease payment which again went above and beyond! But that whole experience did not however, end the way I thought it would. As I was checking out the car I went to put in a DVD and there was hardly any sound coming out of the speakers. We must have tried everything to get speakers to transmit audio but zero success. Once again, we were let down. I had to send the vehicle back with the sales consultant so that he could take it back to the dealership and have it worked on. What really upsets me about that is our sales consultant was driving our new car back and forth from the dealership and we had our insurance already applied to the vehicle but guess what our sales consultant is not an assigned driver on our policy. So if he was involved in an accident we would be held liable. Not good. In the end I had the dealership order me a brand new Acadia. The speakers did transmit audio the first two days since we’ve had it but my wife tells me today that it no longer is working like it should. I have a feeling that getting the embedded speakers was a very bad idea….. Lastly, the sales team at Somerset GMC was great and would most certainly purchase from them again just not a vehicle with an embedded DVD player in the head rest. Special thanks to Matt Witmer! Matt was extremely professional and compassionate during this entire journey. Matt you’ve earned customers for life from our family! Thank You Kindly!

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CZ

czechman335

Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong. From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before theyre put onto the lot. The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space. After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes. The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it. We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250. The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection. The XM radio was not activated at the time of purchase, even though we were told it was. It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires). We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns. We drove for over 8 hours to see this specific car. Were so glad we never have to deal with these people again.

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BR

Brian Kelley

We made an appointment and my wife brought in a 2012 Acadia for recall work. They told her she needs an oil change (oil life was 35%). It was early but I figured we might as well get it done while the car is in the shop. They offer a shuttle service. Great! My wife can drop the car off and I dont need to miss work to drive her home. She dropped the car off for her 7 am appointment and didnt get back home until 11 am (4 hours later). We had a babysitter watching our kids, so instead of $20-40 for an hour or two we ended up paying $100 for the extra time. I immediately went to the dealership to complain. The service manager apologized but he basically said "Thats unfortunate. Were busy though." When we went to pick up the car later that evening (obviously we couldnt trust the shuttle service so we all had to go down there) I figured they would at least cover my oil change. Nope, nothing. I did talk to another service manager and he immediately offered to cover the oil change and tire rotation. That took a bite out of the extra babysitting costs at least. My whole problem is that we made an appointment and we were only getting recall work done and we were massively inconvenienced. No one told us it would take 4 hours to get home in the shuttle. And we easily could have avoided this if someone at the dealership simply told us. We could have dropped off the car and I could have driven her home. Even afterwards, I could have just picked her up from the dealership but she was stuck on the shuttle at that point. No matter how you slice it, we wasted 4 hours of her life and $100 of our money for this recall work.

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MI

Mike Y

This has been the worst experience in my life from someone who has owned at least eight vehicles in the past 23 years. The dealership has a low life manager who insulted me, and I kicked him out of my vehicle in return during a road test drive. It was so he can witness the problem for the third time himself. He has witnessed the problem with the vehicle once in the past and his technician also has witnessed the problem during another time and made like fifth attempts claiming they fixed and repaired the problem but nonsense, due to them not knowing where the problem is coming from to begin with. The Technician was so filthy to a point my vehicle smells like ass and odor not going away even after shampooing the seats, they failed to use nylon covers on my seats, and on top of eight visits to the somerset dealer in Troy MI, still no solution. Yet this low life manager Steve Herston wants to give me attitude, play ignorant, insult me after video taping the problems on several videos with my phone as evidence. I also left a message to the dealer owner by the name of Jim Bechtell, which later contacted me and offered no apology but instead he offered to call another GMC dealer proving himself and employees useless. They asked me to video tape the problem and put on a usb so they can view. Now theyre saying thats not good enough, I will go directly to GM corporation. A $60k vehicle, every GM owner I know will boycott your lousy dealership. We the customers, the will of the people controls the market. Zero stars and negative energy from this dealership. No wonder why it felt like a ghost town when I took my truck there.

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