Acura of Troy

Category:	Acura Dealer
Address:	1828 Maplelawn Dr, Troy, MI 48084, USA
Phone:	+1 877-820-3015
Site:	acuraoftroy.com
Rating:	4
Working:	7:30AM–9PM 7:30AM–6PM 7:30AM–6PM 7:30AM–9PM 7:30AM–6PM 10AM–3PM Closed

Location

Photos 100

Reviews 5

Rick Brouillard

Car went in for a recall. Was told my car would be picked up from my work and delivered back to me the same day. The service manager Shane then says that they couldnt return my car to me even though it was done by 4 pm. Now I work 30 miles from the dealership where it was picked up. I live 60 miles the other way. Shane says the car needs picked up before 6 and I work till 8. So their lack of ability to return my car is now my problem. So why cant they bring my car back to me? Money. Thats right, they only contract with one tow company and they were too busy to return my car. Again why is this my problem? So I called Acura Corp in California. Explained that I was stranded at work and that I needed my car back. The first person I spoke with said that they would handle it because I was supposed to have my car back the same day. She would call me back. Never got that call back. So I called them back. Only to find out that she went home for the evening and left a false note in the account that said she spoke to me and Shane on 3 way and we all agreed the car would be returned back the following day. So I am supposed to sleep outside in a cold rain overnight? Anyway I did have better luck with the next person. She was able, form California, to do what this dealership couldnt do from less then a mile from a tow service. Set up a tow truck to bring my car back to me that night. So at 10 pm my car came back to me. I started calling at 4pm. I leave work at 8pm. So it took 6 hours and a bunch of headache to get a car towed 30 miles.. All because their perfered tow service was not available. I spoke with the manager about my concerns and I was told because I didnt drop off the car to them they didnt have a obligation to return my car or give me a loaner.. Yet the recall notice that Acura sent me reads otherwise. Also when I called Acura Corp they also confirmed that I was correct in my reading of the recall notice. I also told him I was posting this.. He said " I dont care ". And he was going to contact Acura to defend the dealerships position on this. If you have a manager of a business that doesnt care about how his business is seen by the public.. Well everyone thats the kind of service you can expect if anything goes a little wrong. So if you use them pray that everything is perfect. Because again they could not figure out how to pick up a Phone and call a tow company that was 5 blocks from their dealership to get my car back to me. Sad

A Private User

I purchased a brand new 2001 Acura MDX in its first model year. I took the car for its initial scheduled maintenance to the service department at Acura of Troy, Michigan and I have been a loyal customer ever since. I finally donated my Acura to charity this week at 175,000 miles. I don’t want to turn in my car without letting you know about the exceptional service I have received from Acura of Troy over the past 10 years. Service manager Greg Platz, service advisor Jennifer Brankiewi and the rest of the Acura team have established a standard of service over the years that has been unmatched by any other dealership I have encountered. They are flexible with their scheduling, prompt and accurate with their estimates and response times and always have the customer’s convenience in mind. Whether it is a loaner, a ride home or a hot cup of coffee while I wait for an oil change, customer service and convenience is always paramount. On the rare occasion when we had a service issue that needed to be readdressed they immediately apologized, accepted responsibility and promptly remedied the problem. Truly, this rarely happens in a customer service environment, but it happens with the team at Acura of Troy. I also want to complement the personal touch that Greg and Jenn the rest of the team provide. They are friendly, warm people that take a genuine interest in and care for their customers. It has been a true pleasure working with them. I have sung the praises of the quality of service at Acura of Troy to others throughout the years. I have had exceptional service delivered by exceptional people, and it has been a pleasure doing business with them.

Kris Patnugot

This was one of the worst shopping experiences. I was recently in the market for a new vehicle and was considering leasing or purchasing either a fully loaded MDS or RDX. If this went well, my wife and I were considering a replacement car for her. The sales representative, Victor, was extremely cocky and off-putting. One of the first questions he asked was "what can you afford?" Normally, I appreciate this frankness, but his tone was dismissive. He was cocky during his sales speech and did not go over many details of the vehicle with us. During the test drive, he was making jokes about how I would be able to handle all of the features of the car, but his jokes were definitely in a mocking tone. After the test drive, he did not even print out any figures for us regarding different packages of the car for purchase or lease. I had to write everything down. This rep said that he prided himself on the luxury of his brand, but what luxury brand makes a customer write down the information when there are printers handy. He was also proud that he did not work on commission, but he probably should so that he wont act like a jerk to a potential customer. Suffice it to say, we did not return to this dealer. I took my business elsewhere where I felt more welcomed. They missed out on not just 1 but 2 vehicle sales.

Susan Hwang

Im from a family of loyal Acura owners and my 2001 3.2 TL has been very good to me over the years - that being said, I want to share a recent experience I had with my dealership in Troy, MI (Acura of Troy). On Oct. 27, 2009 I had my brakes checked during a full inspection. The mechanic stated that I had "4mm pad life front & rear". At the time, a brake job was not recommended by the mechanic. On Jul. 12, 2010 I went in for another estimate because of a noise coming from the front axle. I was given an invoice stating, "pads at 6mm". I was told that I needed all new brake pads and rotor resurfacing. The cost: $829.02. Since brake pads cannot grow thicker, I asked the service manager, Greg, how his mechanic had come to this conclusion. Among other things, he said that OE brake pads and aftermarket brake pads are measured differently. After fact-checking with several local mechanics, I was unanimously told that all brake pads are measured the same way... If you know anyone in the Oakland County area, please be warned about the Acura of Troys service department.

A Private User

I have a 2007 Acura TL that I bought from this dealership in September 2007. So far to date I have had great service from them and will not bring my Acura anywhere else. The service staff is very friendly and I have never had any issues. My only disappointment would be that they dont have a body shop of their own because I am very picky and whenever I have anything done on my car I want to have OEM parts with OEM service. There was one instance when I needed some hood work done on my TL and since Acura of Troy did not have a body shop I took it over to Jeffrey Acura to get the work done. Needless to say I was VERY disappointed in Jeffrey Acura (they botched up the clear coat and had to redo it after I pointed it out ... on top of that they somehow lost my battery cover which I didnt notice until 2 months later and then waited another 3 weeks for them to get me a replacement again AFTER I pointed it out) and will only do service with Acura of Troy.