Clutts Auto Sales Inc

Category:	Used Car Dealer
Address:	120 Fitz Gilbert Rd, Hazard, KY 41701, USA
Phone:	+1 606-439-5065
Site:	cluttsauto.com
Rating:	2.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 11

Reviews 12

Joshua Burke

Went there on the evening of 12/17/13 to look at a 2013 Ford Taurus. Was greeted by a very polite salesman, his name was Sam. We had actually spoken on the phone about that particular car so he instantly directed me towards the car and began showing it to me. First of all the car was in pretty bad shape for only 7,700 miles. Door ding on the back drivers door, several chip marks on the hood, front bumper, roof of car etc. Parts of interior was extremely dirty as were a few of their other cars. Carpets were clean mostly but had alot of stuff in cracks of seats, cup holders, many other crevices of the car. Anyways about the customer service cause thats one of the main reasons I would go to a dealership to buy a car and this one definitly doesnt have customer service. They refused to negotiate on the price of their not so perfect 7k mile Taurus but wanted me to come down on my trade in. My trade was a 2013 Toyota Avalon Limited. It had 11k miles on it at the time and only offered me 27k and said thats the best they could do. I understand its a business but if they wanted my car for such a low ball price definitely should have been able to negotiate on theirs as well. Went on trying to make a deal with them but couldnt get anything settled and I mean an hour. Id request more money then they would make me wait 15 mins to run their numbers to tell me "no not enough profit for us" lol. Finally they held me up long enough I said forget it I have to leave and they talked me into driving the car home to keep for the evening which I did. Car drove just fine. Mechanically it was a sound car but cosmetically definitely needed some attention. Brought the car back the next morning b/c I had been texting the salesman and had a deal worked out. But when I got there they couldnt honor their words, not enough profit for them again. I was told via text that they could finally do the deal but when I got there they had adjusted my 60 month term to 75 months and wasnt even gonna tell me. As if this wasnt enough I had a heated discussion with the finance manager, Brad and he was absolutely rude. Showed me several prices to prove his was priced the cheapest and it was most certainly not. His was priced at 22,544 and then I went on to show him all the ones that were priced at 19,999, 21k etc. He defended his by saying they dont have the same options as his, well I agreed b/c his didnt have hardly any that the others did such as: navigation, heated/cooled seats, blindspot monitoring, remote start and quite a few more. Thats what the similar models had that his didnt and were cheaper than his. Bottom line is I didnt buy his car, got up from the table and walked away. Same evening I got a phone call about another taurus I had inquired about from another local dealership, they had the same year, 2013 Ford Taurus Limited with every option, car just wasnt an AWD. I went straight there the same day and traded, got a better car same mileage and more features for 2,200 cheaper including all fees, taxes, lic etc. For anyone looking for cars I assure you their are many more dealerships out there that have more knowledgeable employees, workers that would actually appreciate your business and not talk down to you. I just cant believe that dealerships stay open with that sort of behavior.

Christina Bala

When we first went to Clutts it seemed everyone was nice and honest but little did I know that they are just out for the dollar and not for the people what so ever. We purchased a Lincoln Mkx in October and the heater core was out they refused to fix it because it wasnt the engine and that was all the warranty we had covered. So then in February driving down the road the Lincoln dies and its the transmission so we call Clutts who says they will help take care of us, to get it towed there. So days go by and we keep calling them and they say come over we will get you all took care of. We went over there yesterday and sat there for 6 hours and at first we test drove a nice Chevrolet Traverse which he said he could get us into if we would let the other vehicle go back which was gonna ruin my credit but i was ok with as long as we had a good vehicle to drive. We go back after the test drive to find he says its out of our money range and he says we need to look at another vehicle, we go to start the vehicle it didnt wanna start and sounded awful. If i was Clutts auto sales owner I would check into my dealer ships because FOR THE PEOPLE isnt the words I would use to describe how we were treated more FOR THE MONEY. My husband and I were so frustrated we just left and now we have to pay to have our broken down lincoln brought home and hope to find some way to fix it. So if you want to get stress and aggravation go to Clutts thats all I have had since dealing with this company.

David Heinz

Salesman Lie, sat there for 4 hours and only to be told they could not do anything, But 1 hour into the talk I was told everything was ok, Also they said they was paying off my car witch was 4800.00 . I looked at the paperwork and it said they were only giving me 4000.00 for my car. I am not the only one this is being done to. Now 2 weeks later I get a letter in the mail saying I was approved for the car. Looked up my credit report and My credit was run 1 week after we left. Not good Look out Clutts Auto . I called a Lawyer,

Taven Storm

Luther tried to put me in class a junk! After I had told him what I wanted to spend, little did he know I had cash to buy whatever I wanted form the lot! I wanted to see how they valued someone who they thought they could find desperate and rip off.

teresa hayes

Very understanding of my dads situation they went above measures to accommodate my dad....they explained things without using big words my dad wouldnt understand....the staff very friendly pleasant atmosphere will recommended to family and friends

PHILLIP VANOVER

Good place to buy a vehicle they will do all they can to put you in the car or truck you want would recommend this dealer to anyone that wants to buy a vehicle I will definitely go there to buy my next auto

A Private User

I worked with bob a real great salesman. Very helpful got me a very great deal. Make sure you ask for bob.

Derek Smith

Would never recommend this place!

Rosemary York

Loved buying my car from here.

Sheila aker

Highly recommended by friends.

Elmer Huff

Doing a car dill

Betsy Morgan

Wonderful people