Mike Savoie Chevrolet

Reviews 3

RE

renis xaka

Talk about taking shots in the dark on the customer’s expense. Took in a car back in 2013 due to the anti-theft system staying on and the car not turning on. Was told it was the ignition cylinder. Ended up getting the work done paid around $600. Ever since then Ive been back an additional 5 times for the same problem. Was charged to take a look at it ($99) multiple times by this dealership. Each time Paul (the service rep) would say that they "couldnt find any problems" and that "the car started right up when we tried it". One time they did offer an unsure recommendation which was declined due to the fact that they didnt know if it would fix the problem and it cost around $650. Last time I was there was only a couple days ago. Same problem. This time I made sure to try the car one it was dropped off at the dealership to make sure that it still wouldnt start (sometimes cars moving around on a tow truck can fix minor problems). Ended up getting in an argument about the diagnosis fee seeing as this was the 6th time coming in for the same problem. Talked to Chris a manager who seemed to be just a glorified servicer rep. They kept talking about the warranty on the part having expired. Which doesnt even matter if there wasnt anything wrong with the part in the first place. Was told that I could either get the car towed back or to accept the fee. I needed the car fixed so in the ended I agreed. I ended up getting a call back while I was driving a few hours later saying that the required part was in (the $650 part). I called back about 5 minutes after since I dont like talking on the phone while driving to ask questions about what they had found out. Paul once again said that the car had started and that the same code they had gotten about 3 years ago (with the ignition cylinder had popped up) once again he suggested replacing another part that cost $650. I asked if there was any warranty and he replied there was "on the part and labor" but that he wasnt able to "see in the future" and tell me if it would fix the problem. What good does that do me if it DOSENT fix the problem, like last time. I asked how they had started the car and he replied "by clearing/restoring the codes". SO basically I was getting charged for them to clear the codes (not a check engine code because I could do that myself). Any who, I told Paul I would call him back in a few minutes with a decision. Called back about 5 mins later and said I’ll just pay the diagnosis fee and that I wasnt conformable paying $650 for something that most likely wouldnt fix the problem. At this point I was informed that the part had already been changed and that I had already signed earlier in the morning to have this done. #1 why would I tell him I would call him back about it and WHY WOULD HE AGREE if they already replaced the part? #2 Why would I argue with him and Chris about $100 diagnosis fee and agree to pay $650? Talked to Chris again, he said he would see what he could do and let me know the next morning. Called back the next morning and said they would take $100 dollars off on a $650 job THAT I didnt want in the first place. After some more arguing I told them that I could eat up the cost of the part but that was about it. So I ended up paying $350 for a part that you can buy for around $50, which may but most likely won’t fix the problem. In all I was told never to come back there again and am out $1000 or so on a problem that may or may not be fixed. I would strongly recommend taking your car to another Chevy dealership even if it ends up being a bit farther away from where you live because you will most likely end up paying a high price tag ( common with dealerships obviously) on a MAYBE fix at this dealership.

CA

Cathy Hulett

I have been a GM customer for many years,starting with my first vehicle, a 1973 Camaro, purchased in Ishpeming, Michigan in 1975. GMAC gave me my first loan at 18! My 2004 Impala is still running at 216,000.00 miles, but with the daily travel I do, thought I should be getting ready for a new vehicle. I spoke with Mark Gurney on several occasions and he encouraged me to come to the dealership when I was ready. I came to the dealership a few weeks ago and looked at a few new used vehicles, then drove the 2014 Impala. It was nice but, I wanted to shop around. I went to several dealers,Honda, Ford, Chrysler, none with the professional service I received from Mark. I returned to see Mark after several weeks, as I was not pressured to make a purchase, but encouraged to make the choice that was best for me. I drove the Cruz, thinking it was a more practical and cost effective.However, after driving the Impala,I was clearly going to have difficulty with a more simple-less whistles kind of vehicle.I knew it was not what I would be happy with as I do drive a lot . Again, no pressure. We discussed what I would want to live with for the next 10 years, and with Marks help I was able to purchase a new vehicle with exactly what I was looking for.Perhaps the timing of the offer, zero down, zero financing was the ultimate convincing piece of the transaction, but the respect for what was best for me, was very appreciated.Mark expedited the transaction in what I felt was record time, since I had somewhere to be at a set time-and I made it! The car was Beautiful, waiting for me when I arrived,and in the little time I had, Mark taught me as much as he could about the car. This is a very big purchase and decision that I do not take lightly. I will encourage any of my family or friends to see Mark Gurney for their next big purchase. Like I mentioned, I have owned a 1973 Camaro, two Monte Carlos;1976&2000, now 2 Impalas. Great Vehicles that I truly enjoy and depend on. Note: my insurance agent asked why I purchased another Impala. I told her, that it was not my intention, but that is my experience that the 2004 Impala was more reliable, dependable and with me longer than any of my husbands!(slight exaggeration lol)..enough to convince me to purchase another Impala. I feel that if I have any questions, problems, whatever, I can contact Mark for assistance. That is a great comfort! Also appreciated the friendliness of the staff and the cleanliness of the dealership as well. Thank You, Cathy Hulett

JE

Jennifer Gwilt

My husband works for a GM Supplier and had submitted a request for information on buying a Chevy Cruze. We had 3 dealerships respond to his request for information. All three responded back by email. What set Mike Savoie (salesman Ed Serwach) apart from the others was the information he included on specific cars and pricing in his email. I called one dealership and left a message for the salesman that emailed me and he did not return my call. I called a second dealership and talked with the saleswoman that emailed me and she would not talk about cars, pricing or incentives unless I made an appointment with her and came in to the dealership. I was going to be gone for a week and she suggested that my husband come in to test drive my car. That didnt make sense, so we didnt keep the appointment. She, also, transferred me to the sales manager to talk about incentives, he only wanted to confirm the appointment and provided no information on the incentives for the Cruze. He said that he would have someone call me with some information on cars and they only called back and verified the appointment for the next day. I didnt answer the next call from them that came in 10 minutes later. We have not talked with that dealership, again. I called Ed Serwach at Mike Savoie and he was very willing to talk about what I needed. We went to the dealership 40 minutes later to test drive the Cruze. I had very specific requirements on the color and some other options and Ed continued to search for cars that matched even though the color was discontinued mid year. I asked about the difference between the Cruze and Malibu. It was only a couple thousand dollars difference, so we test drove both and decided on the Malibu. Ed sent me emails on possible cars while I was out of town, and found one that met my criteria in the color I wanted. He had it delivered and contacted my husband to look at before I got home. He worked with my husband to get all the paperwork for the loan, license, insurance, etc. while I was out of town. From my perspective, Ed made the experience of buying a car fairly seamless. I would think my husband would agree!