Rochester Hills Chrysler Jeep Dodge Ram

Reviews 3

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Gordan Mitevski

After dealing with this dealership, it seems that customer service is the least of the worries with this service center. We have had a windshield wiper issue with our Jeep Cherokee so we called to find out when we can get it serviced. The gentlemen on the phone told us to come in at 7:00am, thats when they open and that they have seen a lot of issues with windshield wipers due to the snowfall recently. When we get to the dealership, we were asked if we had an appointment. We advised the gentlemen that no one told us to make an appointment. He then got frustrated with us like it was our fault that we got misinformed. When he asked what was wrong he began to speak down to us like we were idiots for having issues with our windshield wipers. He told us it would take a couple hours and hopefully he can have it done today. Fast forward to 3:30pm. (We dropped it off at 7am). I call the dealership to get an update, I was told the guy who I dropped it off with (he will remain nameless) was busy and he would call me back. 45 minutes later and still no phone call I decide to get my own ride to the dealership to check the status. I was told they are just starting it so its not ready yet. I asked him if they have a loaner car process in place and he responded with no, but you can rent a car. I advised him that most companies offer loaner cars even for something as small as an oil change. He said oh ok, well you can rent a car if you wish. So an hour later they call me to come get the car. When I pick up the car, this is when my experience goes from average to very poor. The gentlemen in the service center tells me to go to the cashier and pay for a tire rotation. I go and pay and they tell me to meet the porter on the side of the building. As I am waiting I see the porter drop the car off about 20 feet from where they told me to stand, and just walk inside with my car running and doesnt say a word to me. For all they know, anyone can just hop in the car and take it like it was theirs. I walk up to the car, and no one asked me anything or said anything so I just get in my car. At no point in time did anyone take the time or offer to take the time to go over with my what they did to my car. I have no clue what was wrong and what they fixed. I get in my car and my time is wrong on the clock. As petty as that sounds, they should have fixed that. I am reading my receipt to try to figure out what they did to my car and I noticed that I should be getting an email for the experience, but they never took my email address (its almost like they dont want me to take it) so I go inside and talk to my service rep and ask him how I get the survey. His response was well sorry but we closed it out so you wont get an email. I tell him, I am not happy with my experience, who do I talk too. He tells me, well at least we got it done today. I leave the dealership fairly angry at the "customer service" that I got and I go to drive home. Guess what happened? My passenger door now rattles when I go over 45 mph. Guess what I didnt take the car in for? My passenger door. I will now make an appointment and make sure to get that survey the next time. Being someone that works in the automotive industry, I hope none of the dealers I work for ever treat a customer like this.

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Cher Nagey

Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus’s desk and stopped what he was busily working on to say, “So, today’s the big day! Picking up the Renegade I see. I ‘m so happy it worked it. Are you excited?” with a huge smile on his face. Gus’s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!

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TheIrish Poo

I was humiliated by the after 5 receptionist who had the worst professionalism I ever witnessed. I went to pick up my vehicle at 4:52pm. My husband dropped me off and I knew it would be five minutes tops. They had it done at noon. I told my sons we would be gone half hour tops. I approached the secretary behind the glass window and she did not smile. I said I am here to pick up my car and told her my last name. She looked and said go see your inspector and tell him I dont have the paper work. I said the vehicle has been done and I received a phone call. She said I dont have a paper work it was not pushed through. Why was this my problem? Why couldnt she call him since it was a computer error? I went to the desk in the garage and he was not around. A man at another desk paged him. I waited for five minutes. He came to tell me the paper work went through and go tell her the paper work was pushed through at noon. I said, "Sir, you need to tell her that because she just told me to see you." So I had to go back to the cashier who I despised with the unfriendly demeanor and does not smile ever to get my paper work. There was a customer so I had to wait again. She then waited on me and my face looked irritated and I was not smiling either. I was barely breathing I was so mad. She then calls the inspector to tell him she still does not have the paper work. Why wasnt this done in the beginning and why doesnt She go to him and settle this while I wait at the window? She treated me like crap and I will never go back to that dealership again. I finally received the paperwork and then had to wait for a porter to drive it around. It took a total of 35 minutes because of their paper work fiasco. The employees were unfriendly and tried to hide from their customers by staying on a call thats on hold or being on the phone as if they are talking to real people. It took to long to get this resolved and it was a no charge service. Just had to sign the paperwork and get my key. I got my car at 5:30pm.