Snethkamp Chrysler Dodge Jeep Ram

Reviews 3

WA

Wanda Smith

I am very unhappy and dissapointed with my recent experience with Snethkamp Chrysler Dodge and Jeep service department. I took my truck in on June 22, 2017 due to my phone getting stuck again to the radio. I was sitting there for over 2 hours watching others that came after me leave before me. I asked the young lady who was coming to get other customers what was going on with my truck. She asked who was helping me and I told her Chris Cooper and she went and got him. He came and told me they had to order a new radio and they were putting my radio back in and Id be done in 15 mins. He brought my keys and just said theyd call me when it was in, no apology for the long wait. Upon getting in my truck I noticed the middle compartment open and my sunglasses missing. I went in and inquired if the person working on my car forgot to put them back in the car, so Chris went to ask him and came back to say the mechanic said he didnt see any sunglasses, but thats the only place I keep them. I get home search my car and find a set of car keys under my driver seat that does not belong to me. I take the keys back and give them to Chris Cooper and let him know they were found in my truck under my seat while looking for my glasses that I still did not find. I ask Chris to ask the mechanic again and he just says he said he didnt see any. I call I asked to speak to the supervisor Mark Canes but was told he wasnt there. I call the next morning 6/23 to speak to Mark Canes the service mgr, but once again hes not in but spoke to Kelly and explained what happened to her. She assured me she would let Mark know and call me back, but to this day 6/30 never heard back from her. I went in on 6/27 to get the new radio put in and again ask for the service mgr, but hes still not in. I was able to speak to the assistant mgr Mark Wiiliams and explained the situation about my glasses to him, he asked how much were they, in which I told him and he only said hed let Mark Canes know with no apology at all. I called on my way to work trying to reach Mark Canes, but his voicemail does not allow you to leave a message, but a little while after I get a call from Mark Canes and explain to him what happened and he offers me 3 free oil changes for the inconvenience after asking how much were the glasses. Again no apology for what happened. They have really showed me they DO NOT CARE ABOUT THEIR CUSTOMERS !!! Once my truck lease is up I will NOT do business with them ever again. I should be able to take my car in for service and not be robbed for my personal belongings and made to feel like no one gives a damn and offer me something just to get me out their hair!!! I even asked to speak with the general manager John Scott but never got to speak with him. Im NOT happy with this company at all. If you take your car in for service DO NOT leave anything in your car of value or you want to keep!!!

RE

Renea Clark

This is my first review for a business but I had to make sure that others do not experience what my husband and I have gone through for the last 8 days. Our car needed to be taken to a dealership to have a "code" put into it. We had a dealership that would not charge a tow charge but could not get to my car for 3 days so I called Snethkamp. They told me they could do it same day but they did charge $108 for towing. I needed my car back asap so we ended up choosing Snethkamp. Their service dept (Kevin) said he would call us that evening and let us know when we could pick it up. We never heard from him that day Wednesday. Thursday evening I called the shop to get an update on if we could pick it up, no returned call when I left a message. Friday I called back again and left a message. They told me that they would call me back by the end of the day and they had not had a chance to put the code in yet. Friday evening they finally called my husband and said that the code was not working and they had to run another diagnostic test but promised to call Saturday morning. No call Saturday, Sunday or Monday (Monday was a holiday so I did not expect a call). Tuesday no call, I left a message and they called my husband back and said they would call by Wednesday...guess what...no call. I finally called Thursday afternoon and left a message that I was going to have another company come and tow it to their location so it could be fixed and to call me and let me know if I had a balance. They called back (amazing) and told me I owed $95.00. Three hours later, they called back and told me that they forgot to charge me for the towing charge. I explained that the only reason I had it towed there instead of the place that would tow for free, was because they promised it to be done on Wednesday. I got a basic - sorry we arent waiving the fee. So end of story, nothing was done, I was without a car for 8 days, and had to pay them $200. I would NEVER use this company. Beware.

D

D Hop

Im a repeat customer at this dealership and will NOT be returning. They tremendously undervalued my trade in and with the concerns they have on this high end trade in, they didnt even address many of the problems so the next owner will inherit them. They purposely misrepresent their prices online by offering deals that no longer exist. Its false advertising that they promise to fix but never do. What really was disappointing to hear was that the dealership tries to make the most money from customers as possible. This was straight from the sales managers mouth. I countered by offering that its really about fostering longstanding repeat buying relationships with customers to which the manager barely said a word. If Im buying a car worth the price of a home then you would think they would care about our experience and try to have both parties feel happy. The manager offered a free oil change. Everyone gets a free oil change. I hope he realizes I didnt buy that he offered something special to me. I read online some customers have had success getting warranty extensions after their deal was done but not at this place. This manager said its impossible. I think he failed to understand my online presence with the Viper Community is strong and my never returning to the dealership along with advising against viper owners entering there will be worse then just giving me the discount from the start. Its sad to hear they dont try to retain their customers like other dealerships. This isnt opinion, rather directly from the sales managers mouth. When I went for my free oil change they didnt even interact with me. It was slow there and my sales rep just stayed on his phone. As stated, they false advertise their deals, dont focus on customer retention and are flipping my viper right now and havent had time to fix very needed issues. Id stay away from this place and my previous Viper for the reasons I stated.