|Address:||4375 28th St SE, Grand Rapids, MI 49512, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM|
Lets start from the beginning. My husband and I just moved to the area and purchased a home only 3 days prior to venturing out to find furniture that day. When we walked in the door, all of the sales staff were like vultures on us; all of their eyes were on us as we came in and they all came flocking. It was a bit uncomfortable, but a woman named Gene came up first. She showed us around a bit, then started following us around when we only wanted to look, then when we started sitting on living room sets she ended up sitting with us. She wouldnt leave us alone. We sat in one, and shed push us to another, and literally sat with us and did not let us discuss our thoughts upon the furniture. We then found a 7 piece set that we liked, and then decided to go with it (even though she pushed us not to). We put all of our information in the 40 year old computer system and scheduled our delivery date for 3 days later. We were ecstatic! We were supposed to get a call the day before letting us know when the 7 piece set would arrive. We never did. So I called, and apparently Gene never actually set up the delivery date. So we scheduled another and waited 5 more days. After 4 days, we got a call and said that they couldnt get all 7 pieces to us, that we would have to wait 4 weeks to get it all into us. This wasnt acceptable because Gene mentioned that all pieces were ready to go in the warehouse. We were livid. After 7 hours of being on the phone in 3 days, talking to 2 managers and corporate, I finally got a delivery date for all of the 7 pieces another 3 days later. The next morning after all the phone calls, I get a call saying that all the furniture is at the house and wondering where I am (when the night before the manager of the largest store in the area said it wasnt coming until 3 days later). I ran home from work, and they immediately came in, ruined my carpet and hardwood floors with their boots and shoes and were extremely rude. I then found out that they broke the 7th piece that was delayed in shipping and this was the last one they had found in the all surrounding area. They broke it while putting it on the truck. They unloaded all the furniture and left (after Gene had mentioned now 2 weeks earlier that they were to assemble all the furniture). I then called and spoke with the 2 managers and corporate one more time and the 3 were livid that the delivery men broke the last piece of furniture and that they didnt deliver on the scheduled delivery date. Now after 2 and a half weeks of the mess with them, we have all of the furniture. But trust me, after all this time, 11 hours of being on the phone with them, and the most messed up delivery crew/delivery manager, I will never order from Art Van again. We also tried meeting with Gene and speaking with her over the phone at least 4 times, and she ducked out/hung up on me/didnt pick up the phone. Steer clear of her, she has no idea what shes doing. The only good person at the 28th street store is the general manager Mark.
Salesmen are dishonest. Last year in July, my wife went in to look at a new sofa and loveseat. She found a set that she really liked. The salesman then asked her about purchasing a fabric protection plan and an extended warranty. She wasnt sure about purchasing those things, so she gave me a call and put me on the phone with the salesman. I asked him what the fabric protection plan covered. He explained to me that it covered just about anything other than what was intentional and if I were to say sit on the couch covered in grease. I told him that yes we would like that then and we bought it. I also asked him if the set had a manufacturers warranty. He told me that it did have a one-year manufacturers warranty, but that the extended warranty would cover us for even longer. I told him that since it had the one-year warranty, we were not interested in the extended warranty. Fast forward about a month, my kids knocked over a candle and wax spilled on the sofa. My wife called Art Van and they told her that it would not be covered, but that they would send a technician out to take a look anyway. The first technician told her that it was definitely not covered, but that he could come back later and try to get the wax off anyway. He did not come back and they sent out another technician "as a courtesy". The second technician said there would be no problem and he got the wax off of the sofa. Fast forward a couple more months. My wife and I noticed that the sofa is already starting to sag pretty badly. She called Art Van to have someone come out and take a look at it. She was told that because we did not purchase the extended warranty, we did not have a warranty. We have been fighting with them since then over this issue. I have a sofa that is less than one year old that sags like it is twenty years old and Art Van will not stand behind their product even though we were told it came with a one-year warranty. These guys are extremely dishonest and will only tell the customer what that person wants to hear in order to get a sale. I will not do business with them ever again and will recommend to friends to avoid them as well. Shame on you Art Van.
I was a little hesitant about going to Art Van based on their extremely affordable prices and some of the reviews I read - however, I am SOO glad I did, because I was able to find some really high quality pieces with great customer service. I rarely write reviews, but feel it is necessary after the customer service and genuine concern I received from Corry, a salesperson at Art Van. When we walked in she took us through the store and explained our options, she was highly knowledgable, professional, and not pushy. Once she realized we were in the process of purchasing a home, she gave us advice to hold off on purchasing our furniture because our credit scores could be affected since we were financing. Rather than try and bank on her commission, she gave us advice that might have saved us from losing our home. When we were scheduled to close on our home she called to check in on how things went and to advise us of a sale they had going on so we could save money on our purchase. I explained to her the legal drama that had been going on with the purchase of my home and she promised to call me back. Corry has been involed in the real estate business for many years, so as promised she called me back to explain some of my options and offered advice to me. I also called her back a couple of times with more concerns and she always had honest and knowledgable advice for me. My husband and I finally closed on our home and went back to Art Van to purchase our furniture. Corry again was so kind and seemed genuinely happy for us. She even gave us a hug on the way out! With everything that has been going on in the last few weeks it was so inspiring to see someone go above and beyond to prove to my husband and I that good people are still out there.