Rent-A-Center

Category:	Furniture Rental Service
Address:	31152 Beck Rd, Novi, MI 48377, USA
Phone:	+1 248-669-1554
Site:	locations.rentacenter.com
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–6PM Closed

Location

Photos 7

Reviews 8

Tsuki No ie

The store used to be amazing with its old staff. The new staff is horrid. I have had issues with every single thing since the management switched over. From things as little as a problem with a rented item and needing a replacement while the one I was paying for was repaired. To having the store manager (Renee) tell me that my paid off item that I paid for insurance on that I should be able to turn in for repairs for one year after pay off is unable to be fixed. Spent 300$ on a new item because it was an emergency only to call on a day Renee was off after reading the policy months later and had the associate tell me they would be happy to have my item repaired. Im sorry the quality of the staff has suffered since the old staff has left. If I have any issues I always have to call the district manager to get it fixed which is not only a pain for me but a pain for him Im sure as well. No idea how this store is still open.

tj strickland

I dont know why others bash them here iv never had a problem..even when I cant make a payment they are always overly nice to us and its been about 2 years now so I dont expect it will change now..anyways thanks guys your awesome because of you guys I got the washer dryer my wife wanted and the TV I wanted customer for life..also thanks for working so hard to hunt this alienware down for me cant wait to pick it up

blackrose7784

I rented a TV for an event at work and had a great experience. I think I spoke to/dealt with about 5 people and was impressed with all of them. They were all very responsive and attentive. I felt like their operation ran smoothly, everyone was on the same page, Ill definitely be using them again!

A Private User

do not go to this location I was called a liar .damaged property in my home not willing to do anything about it I would not recommend this location to anyone go to aarons and they have better rates then rent a center . At aarons customer service is great employees are finally .

Keke S.

Very deceptive. Especially that Larry guy. They will lie about their policy to fit whatever situation.

Cat Mom

Very happy with their service and policy. Recommending them to friends and family!!

Renee Hanson

The staff is awesome. They actually care about their customers.

Daysi Franco

Love it