Staples

Category:	Office Supply Store
Address:	47610 Grand River Ave, Novi, MI 48374, USA
Phone:	+1 248-449-2749
Site:	storelocator.staples.com
Rating:	3
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 60

Reviews 26

mwendabai mwendabai

Date of Experience: Tuesday, February 3rd, 2015 (630p - 730p) I was a loyal Staples customer for many years. I never did think that things could get worse. I went to Staples the evening of 2/3/15 hoping to get copies done of my bills. the simplest of tasks. I asked the associate to help me make copies as I was oblivious to this. He told me that he was late for his lunch break and that I should pretty much figure it out on my own. He told me, "There are many buttons and the printer will do what I want it to do. No help. I needed to do double sided copies and after trying on my own, I made one copy that cut the page. i requested assistance form the supervisor who was reluctant to help me. After I told her what I wanted to do she told me it was impossible. I smirked and wondered if she actually knew what she was talking about. after arguing with her for a short moment i showed her proof that it was not impossible because I just did it. She recanted her statement and told me that only the newer copier could do this. i wish she had told me this before we began. I wasted money on something that was not completed. Out of frustration I left Staples unsatisfied and went down the street to Fedex/Kinkos and worked with a wonderful lady named Madeline and she made my double sided copies for me in less than five minutes and made me feel important. Definitely will not be doing business with Staples any more.

Jake Long

This store is very tricky. I have been there several times, and my experience depends greatly on who is working there. I have had wonderful interactions with the woman working in the copy and print center with the glasses. She is very helpful with anything that I need. If i was judging the store on her it would be an easy five stars. The problem is with one of the managers who is very off putting. The manager was a heavier set gentleman. I heard him talk with other customers and he came off very rude to them, and when I interacted with him it was more of the same with him being rude. He honestly makes me sort of wants to find somewhere else to do my shopping.

RANDY KASHAT

Walked in today to make copies the girl behind the print counter did not know I was their then I told her I need to make copies first thing she told me was go to self serve she wanted nothing to do with me like she was doing me a faver fine I made my copies after a nice guy helped me and then I bought copie paper and wanted to use my $10 rewards car after spending $70 they said it was expired so they didnt take it I shop their all the time I will not go back again

Chris Harris

Spent five minutes of walking around looking for envelopes. Nothing worked. Lots of empty shelves. No employees offered to help. Even walked out past two check out clerks who didnt say hello, asked if I found everything, but were just joking out loud with one another. Ill find my stuff online. Cheaper. Cannot wait to see this building empty. The only thing brick-and-mortar stores have left is customer service. Avoid this staples.

Brandon Thorne

Most unhelpful staff possible. Walk in 2 hours before they close to get copies made. Lazy kid behind the counter sitting on a stool doesnt even get up to greet me. Playing on his cell phone. Tells me its too late to have copies made. He rudely explains I must use the self-serve copiers. I use them while the entire time hes sitting on his stool doing absolutely nothing! Wish I could give less than a 1 star review.

Rob Rehner

I had nothing but excellent service at this store. The blonde woman who was working the photo/copy area was extremely helpful and courteous. I was allowed to use the card stock I brought in and the printing was super cheap! I was also pleasantly surprised they had a large paper cutter I could use for free since some places charge you things like that.. I will definitely be going back in the future.

Matthew Knight

Horrible customer service needed help with printing some things fir my upcoming wedding, waited for help in the self serve printing for an hour only to be ignored while they help the other "more wealthy" looking customers I guess if you dont look rich your not good enough to shop in their store will never be back again.

Hai Phung

I called to get pricing on a banner. Now I had very specific requirements, however, I was referred to the Staples website. I asked if the banner is printed at the store, I got a yes, but was referred to the website for pricing. WTF. What is this world coming to?

Meightythree Mark

I went in today to by a network switch and a wireless mouse. Wasnt real sure how best to accomplish this but Shawn was extremely helpful and I will most definitely come back. Thanks Shawn. My ACAD guy loves your recommended wireless mouse! Best regards, M83 Mark

Eva Maslach

I placed an order online after calling to see if it would be quicker in store they told me no. Then when I go pick u my prints the guy that went in a few minutes before me had his prints completed on site that second. Not happy about the lies

A. Rice

Great staff that is always doing what they can to help customers receive the best possible service. Thanks for the knowledge and service you just dont get from other retailers!

Dan Nichols

Hats off to the Print and Marketing services team. I ordered a 24x36 print that was more like 24x34 and instead of having big margins on the sides they printed it 26x36!

Cortney Stroud

Walked around store for over 30 minutes before I found an employee I said to him I have a question he looked like he didnt want to answer my question

Joel Firebaugh

Incredible experience!!! The customer service went above and beyond thanks to a specific gentleman of the name Patrick.

Rich Ayers

Dont come here trying to print anything in a pinch because they will rape you and your next 3 generations financially.

Barb Brock

Ive had nothing but great experiences at this Staples store. Ive found the service there to be especially good.

Adam McKenzie

They did me a solid and found me an item thats been sold out for weeks. Thanks fellas.

Quick Teknician

Electronics here are not as good as the old days. Quantities are also not as good.