Best Buy

Category:	Electronics Store
Address:	4505 Monroe St, Toledo, OH 43613, USA
Phone:	+1 419-471-1411
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

kristen trent

This was the worst of the worst experiences I have EVER had in a retail store. Im not one to right a bad review but my experience is more than deserving. I purchased a new Mac Book Air from a woman with an Australian accent back in August. She was very polite and professional. She informed me if I bought the laptop and put it on a Best Buy Visa I could get either A) 10% cash back in rewards dollars (2 weeks after purchase to make sure I didnt try to return the MacBook and still receive said rewards dollars) or B) 0% interest for 12 months. I ended up applying for the card and picking promotion A, 10% cash back on my purchase which was $850.00. Basic Math tells me 10% of 850 is 85 in rewards points. Great Deal (in my mind). Apparently not! So I go to check on my points card a few weeks later and I only had $42 in points, which is 5% reward dollars if youre wondering. So I go to the Best Buy store on Monroe and walk over to speak to someone in customer service they tell me "There is nothing we can do here." They reprint me a receipt from my purchase date write a corporate number for me to call and get it worked out that way because they cant help in anyway shape or form. So I call this number and the lady is throwing all of these insane things at me not listening to me so I can explain its supposed to be 10% not 5% and she was saying I was never signed up for this promo by the sales associate. Even though I explained my sales associate at the store told me I was getting it because this was the promotion I picked. I walk back over to customer service at the Best Buy store and their coward manager Jess (short young woman with dark brown hair in a ponytail) lets this lovely young man John talk me through my problem and you could tell he was stressed and I tried to make sure he knew I wasnt mad at him just the fact that I was upset with the lack of accountability from Best Buy/Corporate. The least Jess the "manager" could have done was come explain to me why all of this was happening to me and why I wasnt going to receive my points. I thought that was a very pathetic act as a manager of a store who is representing the company. I have been a loyal Best Buy customer and I have spent A LOT of money in your store. I expect my problems to be taken care of because you failed to correctly fix the issue the first time around.

Don Dudley

I needed a charging cable for my phone with a USB-C connection. Thats all. Nothing else. I left mine at home and needed one for a quick road trip. I walked in to the area in the front of the store selling mobile phones and accessories. Two employees were trying to help a guy with Verizon questions, and two others were milling about and talking to each other. I was never greeted, not even by a security guy walking into the store. Sometimes that is OK, like this time. I just needed a cable. What I found were rows upon rows of Apple Lightning cables. Had I been shopping for my iPad Mini, I would have been in heaven. However, I could not find the USB-C cables. I decided to ask. I waited by the guy and the two employees with the Verizon issue. Not acknowledged. So I looked for the aforementioned guys milling about, talking to each other. They disappeared. The computer department was right next door, maybe they could help, after all, USB cables work with computers too. No one was there. Not an employee to be found. Back to cell phones, no one. Finally I found a guy walking in circles around the store with a walkie-talkie. He lead be to the three cables they had (it was one brand in three different colors) buried deep in the Apple Lightning connector section. The cable was $25. The same type of cable you get on Amazon for $6. I asked the guy if they had a cheaper one to which he explained "this is the price you can expect to pay anywhere." I said, well, I can get it on Amazon or Monoprice for a third of this cost. He chuckled and said "yea, that is true." and walked away. Long story to say, there was not much in the way of the customer service. But I give two stars because the the cashier was really friendly.

Hilary Frush

Went into this location to purchase 2 things, a new laptop and a video game. I knew exactly which laptop I wanted, so I headed right over to it. I was approached by an associate who was "working the floor" and he asked if I was being helped yet. I told him that I hadnt been, but I knew what I wanted and asked if he could get it for me. He told me that he had to stay on the floor, but he would take my name and have someone come right over to me. After waiting in the same spot for over a half hour, with no one in sight he again comes and asks if I needed help... sigh. He didnt even remember me. When I told him I wanted a computer and I knew which one, that I just needed someone to get it for me he said he would take down my name and someone would be right over. I waited another 15 minutes and no one came to help. I went over to the game section and got a game for my kid.. and left. No computer. cant believe that it was so hard to get someone to acknowledge that I wanted to spend money in their store.. lots of money!!! I saved my money and went to Replay of Toledo. Never again will I buy anything for that Bestbuy location.. I will stick with giving my money to small businesses. At least they know what customer service means.

Kevin Blanchard

Usually I have an average visit to best buy locations, usually they have a longer than normal wait time for assistance, but this location was atrocious. I had a quick question to see if the phone that I wanted was in stock and they let me know that I had to wait in line so they could check for me. I got in line behind two people, and after a very long wait time it was finally my turn (In the stores defense, the long wait time was likely not because of the associates but because of the quality of customers at this location; they are all very rude, uninformed about their phones, and genuinely annoying). When I got to the counter the associate questioned me and asked if I was next, I said I thought I was since I just waited in line. He then let me know that I should have been given a buzzer by an associate and that was how they kept their lines in order, and he could not even answer my question about my phones in-stock position while I was there talking to him at the time.

Ray Smith

Most of these negative comments are ridiculous! First of all if computers are being sent out to be repaired that is the service center not geek squad. Geek squad has no control of the time slot as to which things are done at the service center. They only have control over in store repairs. As for the customer service side of it did you people ever think that if you didnt act like you were entitled to the whole world you would get better service? They have polices set in place for a reason read the damn bottom of your receipts! Also wait for email confirmations and read those instructions when ordering items for store pick up. The surveys best buy offer to help better the customer experience are a waste of time because you have people that love best buy or hate them. Some people complain of not getting any help while others do not want help. Its simple quit being a bunch of panzys and actually take the time to do some research on products its not rocket science.