Tom Holzer Ford

Reviews 3

AN

Anthony Miller

I would not recommend this place to my worst enemy. After leasing my car from there, I initially thought it would be a great place to have another car of mine serviced. The car was an older one but still useful. I wanted to make sure it was 100% and would be for some time to come for hunting and the miscellaneous trips to pick up stuff. I started with asking them to replace the windshield, flush all coolant, check the brakes and hoses, replace the COP plugs and finally replace the timing chains / heads / exhaust headers / Y pipe. I also asked them to change a door lock actuator which had gone and the windshield wiper line to the rear. All of this was quoted at about $6000. I signed the paperwork and went to work. A week later, they called and suggested instead of doing the timing chains and heads, they would do a long block replacement for $8000 including everything. I agreed and they went forward. Almost daily, they were coming back with something more, such as fixing he bubbling of paint on the roof. At the end of the 4+ week experience I was presented with a $14,000 bill. While they said $8000 would include everything on the list, it was just the long block. Looking further, they also had parts that they broke during the removal such as a headlight assembly. Shady and I could have pushed farther, but I had them remove the extra parts and paid the bill. After $14,000 I would think that the truck would be almost new. Nope. Less than a month later I went hunting only to find that they did not do all the work. The COP plugs had fallen off causing me to only fire 6 of the 10 cylinders. I went to a Ford dealership up where I was hunting and they were able to zip strip the cables back on until I got back down. This wasted 2 days of my hunting trip and another few days once I got back down for them to do the work that should have been done in the first place. At that time I also brought up a sound from the exhaust that wasnt right. Blowing me off, they just kept reassuring me that it was a common item on my vehicle. Fast forward 3000 miles and 1 year... Hunting again and the Y pipe flange weld breaks. This time I am in the middle of the woods and I sound like I have glass packs. I call the dealership again and after explaining the issue / sending pics, NOTHING is done from their end. What an absolute waste of time and money dealing with this Ford dealership I would not recommend this to anyone, unless you like being overcharged for work that was not completed using parts that fail in 3000 miles so you spend all of your vacation time in the dealership. Save money, sanity, and enjoy your vacation, dont buy a Ford. Or at least not one from here.

ST

Steve S

I recently purchased a used 2014 Mustang GT, and absolutely love the car! The salesman I worked with was a very nice guy, and we were able to work out a good deal on my trade-in as well as the price of the vehicle. Everything was smooth sailing until after I purchased the car. After I bought the car, a few concerns came up, and the dealer/sales person gave me the cold shoulder. Here were my concerns, and how they responded to them. First: When purchasing the car, the sales person told me the car came with sirius radio but it just needed to be activated. After buying the car, I went to activate the radio, and came to learn that the car was not sirius ready. I called my sales person, and he said the only thing he could do was sell me the factory kit and have it installed at the dealer for $600!! I found this to be absurd since I felt I was misinformed, and thought I bought a car that was sirius ready. The second issue I ran into, which still hasnt been resolved is as follows. The hood on my car has a two tone paint job which looks great. About a month ago I received a pretty large rock chip on part of the hood. Not a huge deal, and figured Id just fill it in with a touch up brush. The problem I ran into was that the paint on the hood turned out to be non factory (must have been done by the previous owner). So I have no way of knowing the paint code to purchase the touch paint needed to repair the chip. I called my sales person again, and he said he would contact the previous owner to get the code. He never called back. I called him again, and he said he was still trying to get ahold of the guy...still nothing. The sales person still hasnt called me back. Im frustrated that I bought I car from a dealer who has no passion for helping the customer and making things right. Granted, myself as well as the dealer thought it was a factory paint job, but it wasnt. I even went as far as having a paint shop use a spectrometer, which gave me an inaccurate paint code. The only person that can help is the previous owner (and only the dealer knows his contact info). One more thing which really doesnt bother me as much, but I thought Id throw out there. The sticker on the car said it came with an auto-dimming mirror. However, I have just a standard mirror...so I think there may have been a mistake on there part when writing up the window sticker. All in all, the car is wonderful, and the process of purchasing the car couldnt have gone smoother. Overall I am satisfied, I just hope someone from the dealership reads this and can make changes where needed. A little better customer care would be nice. Thanks!

CL

Clayton Larson

I had a terrible experience with their service department - the worst Ive ever encountered. Like many who made the mistake of buying a 2012 Ford Focus, there was an issue with my transmission that was covered under the extended warranty. Because Im new to this part of Michigan, I took it to Tom Holzer Ford because of the good reviews on Google. First, the soonest I was able to be scheduled to have my car looked at was one month from the day that I called. Then when I got there, I was told my car would be properly looked over within the next day, and I would hear from them by the morning after at the very latest. When that next afternoon came around, I called them because I hadnt heard from them yet. They told me something came up, and that Id hear from them a little later in the day. Again I didnt hear from them, so I called them right before closing time, and was my car was being postponed another day. Given that my car was two days later than it was supposed to be, I asked for a courtesy rental because they had been keeping my car and werent doing anything with it - they agreed to pay everything besides the tax and insurance, which is understandable. It seems that as soon as they were covering my rental, they were interested in my car, because I got a call that afternoon saying that they found the problem and were fixing it under the warranty, and that I would have it back before the end of the next day. So I went to pick it up the next day, and they tried to charge me $100 through my extended coverage plan instead of covering it under the free extended warranty replacement. The cashier was extremely short with me when I politely asked to see the receipt - she asked for my money without any record of what had been done to car, and she was hesitant to give it to me. Eventually I was able to get my service guy to cover the transmission under the warranty, as we had initially agreed, but then he tried to guilt trip me into paying for the rental, because instead of that being complimentary as it was suggested over the phone, that was apparently through my extended coverage plan (though if that was true I shouldve been given a rental the whole time - not just when I demanded one after their negligence and poor communication) which was no longer being used. All-in-all, their rental service was quite nice to work with, but their service and cashier employees were a nightmare to deal with, and I will not be using their services again. Its a shame because Im new to the area, and was in the market for a reputable auto shop.