Midwestern Auto Group In Columbus, Ohio

Reviews 5

JO

Jon R

I visited MAG Bentley yesterday (10 June 2016) and it was an amazing experience. I had called about the Bentley Continental GTC they had in stock and talked to Harvey the day before, who was extremely upfront about the maintenance costs that would be associated with it, I suppose whomever owned it before had been quite a bit neglectful, but I digress. The education and just talking to someone who did not fancy themselves a snake-oil salesman was the best part of it. Harvey knew pretty much everything about the Bentley, both historically and from a mechanical and electronic standpoint. I have only owned Fords, and mostly Power Strokes up until this point, and being able to identify things that are wrong and how to service them. The test drive was a great experience, just getting the feel for the vehicle was more of a learning experience than I care to admit, those luxury cars are almost smarter than I am. To the point about all of the work the car needed, even with an in-depth inspection and driving it - it would have fooled me. Again I reiterate how professional and knowledgeable Harvey was with me, an education is much more important that just touching the buttons and driving it around. I hope that the right cared for Bentley comes in soon so I can move forward with the purchase, either way, even if one does not come in the experience I had a MAG was outstanding - if you are ever in the market for anything, not just a luxury vehicle, stop in and talk to someone. It was also nice to see that regular people were allowed to come in and look at the Lambos and Ferraris in the showroom and were not shooed off. Cant say enough good things about the facility. Dont hesitate!

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Chad Adams

Had the absolute WORST service experience recently. Let me start by saying that I have purchased my last 3 VWs from MAG with glowing reviews to the sales team, who were fantastic throughout the process. Let me also add that each of the 3 VWs that I had purchased were all serviced at MAG up until I traded them in, the first with 167k miles and the second 176k miles. I am now on my 3rd VW, a 2013 GLI Autobahn and I LOVE my car, however, my recent service experience will never take me back to MAG for a purchase OR for service. I purchased my car brand new and currently have 60k miles. Using synthetic oil, I only service every 10k miles, so this being my 6th oil change, I went in and selected to wait. $79 service turned into a $701 total and 4 hours of my work day. The Oil Pan bolt inside the pan had broke during the oil change and based on the bolt after showing me, it was due to over-tightening. The service manager Stan Ralph was less than accommodating and told me it happens....well if it happens, than I suggest you look at your manufactures because neither of my previous cars had that issue and after only 5 oil changes of a brand new car, thats acceptable? I was never offered an alternative, never offered transportation back to work, but only a 1-800 # I can call to submit my complaint because Stan doesnt have the authority. Yeah, you do, you just chose not to help a loyal client, because you were on a "Conference Call". I have referred many to this dealership in the past, but never again. My recommendation, STAY AWAY!

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Jaclyn Jarvis

I bought a VW Tiguan from MAG and two weeks ago took it to be serviced in their VW service department. After paying $4,600 in repairs, I pick my car up and drive less than 30 miles to have the engine light turn on and the car stall out. I left my car in their overnight lot (Saturday night) the same day I had just paid for its services. I am told an unrelated issue happened and it would be another $200 to fix it. I am assured that the car is running well and there are no other issues, quoted that there had been "almost 20 hours of work done under the hood." I drive my car back home (70 miles from Dublin) and the next day, Sunday, the check engine light comes back on. I take it to my local car place and learn the following: 1) they left the engine cover in the back of my car with its screws, 2) it was referenced as "crude mechanic work" with VW service mechanics leaving a tube of silicon in the engine area, and 3) the crank timing was not done correctly, as it got out of timing. VW had my car a total of 2 weeks and has charged me close to $5,000. I was without a car and have drive back and forth to Dublin twice now. All of this only to find out that they did not properly fix the initial issue and my car could be further damaged now having driven it the past few days with the timing chain off. Awful customer service. VW service department is lacking integrity. honorable work

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Nancy Reichert

After a nightmarish experience dealing with a national bank trying to get our car loan approved, we decided to up our game and go to the real professionals: MAG in Dublin, OH. Everyone there do know how to create the ultimate car shopping experience and give their customers the star treatment they deserve. Expedite online service (you can expect to have a response to your inquiries within MINUTES, courtesy of Eduardo Duran) and personalized attention from the team: our Sales Pro Shawn Sheppard (guiding me over the phone) had our loan pre-approved and paperwork ready-to-go by the time we arrived to the dealership - the whole process in a few hours- ; our knowledgeable F&I Director Vince Cordova (thank you for helping us closing the deal and sailing us through the best maintenance package avoiding our getting “lost in translation”!), our Service Manager Larry Bowling welcoming us to the group of proud MAG owners and even the lady at the front desk helping us to a wonderful expresso, they all know what “world-class” service culture is all about and made our car shopping an unforgettable experience. At MAG, you all understand what true service excellence requires: personalization and making each customer feel as though there is no one else, at that moment, more important than him or her. Muchas gracias und Danke schön!

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eric marckel

I took my Porsche Boxster S in for a full diagnostic to see if there were any repairs needed before driving to Florida. They made some suggestions and I agreed to have repairs made. Part of that service required them to lower the antifreeze level. I picked up my car and drive it home only to have it overheat on the way. Once home I discovered the antifreeze cap was laying in the trunk, apparently it had not be secured properly. The coolant had shot out into the trunk making an enormous mess. I had to add 3 gallons of coolant and returned the car to dealer the next morning. They apologize to me, check out the car, burp the air out and say its fine. 2200 miles later the car has a rod knocking. Oil analysis indicates severe bering wear and coolant in oil. MAG has done everything to point the finger at others and has accepted no responsibility. I am facing a $25,000.00 engine replacement. They did not even have a Porsche authorized tech work on my car. I have been to the dealership several times regarding this matter and have had zero help, just a huge runaround. When I was supposed to meet with the general manager, I took the afternoon off to meet with him and he was unavailable. I can not recommend MAG to anyone who want to buy or service a valuable car, you will seriously be taking your chances.

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