MAG Volvo Cars Dublin

Category:	Car Dealer
Address:	6335 Perimeter Loop Rd, Dublin, OH 43017, USA
Phone:	+1 614-885-6206
Site:	magvolvocars.com
Rating:	4.3
Working:	7:30–8AM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–6PM 9AM–6PM Closed

Location

Photos 100

Reviews 6

Jody Smith

If you want to read an in depth review from a level headed, knowledgeable customer, this is it. The short version for those of you who dont want a long read, is that the master mechanic is unacceptably, almost impossibly bad. The service rep, however, was superb. The management is okay. The long version follows. I went to MAG Volvo a total of six times. Every time the car was serviced, the same master tech serviced it. The same master tech missed the same issue 4 times. The master tech failed to properly diagnose a problem he himself caused to a working ABS system...3 separate times. The first time I went there they replaced a fuel pump through a warranty and its still working fine, no issues. Service rep was courteous and they didnt try to sneak in any paid work. I appreciate that. Second time I went there I wanted a spring seat replaced. They replaced it, and explained to me that my sway bar end links were broken. I knew this already and planned to replace them myself shortly, but the master mechanic wanted to demonstrate to me how they were broken. He did this by swaying the sway bar. Needless to say I was not impressed but I figured that was his attempt at being a salesmen to who he assumed was an uninformed customer. The sway bar is supposed to, well, sway, so it swaying was not impressive to me. But I chalked this one up to "whatever" and assumed maybe there was something I dont know at work here. However, moments after leaving the lot with my new spring seat, the ABS light came on. I returned immediately thinking something was just not plugged in right or whatever, and they said "Oh just needs a reset oopsies." I asked them to be extra thorough because I have a 2,000 mile trip ahead of me. They promised all was A-ok. Spoiler alert, all was not okay. ABS light came on within 30 miles. When it was on, the cruise control was nauseatingly unsteady. 1500 miles in, driving on a very bumpy city street, the ABS activated with any tap of the brake. I could feel the pedal shaking even at 5 mph. I had to depress the brake very hard (even at 5 mph) to stop from hitting the car in front of me. I called MAG immediately. They told me it wasnt a big safety issue because all it was, was an ABS sensor malfunctioning, and that the brakes wont fail to activate. I honestly figured its probably true, so I elected to wait until the end of my road trip to return to MAG instead of demand that they pay for it to be repaired remotely. Made it back without issue and went straight back to MAG. They said they found some "debris" in/on the sensor and that it was now fixed. Guess what? Still not fixed. I return to MAG again, quite upset. The service rep provides a loaner car and promises it to be fixed once again. I leave the car for the day, and I return to a fixed ABS system. Honestly, I was pretty upset, but I guess thats life. But wait, theres more. A week later... My wheel almost falls off. The same wheel theyve been working on for all this time. I return to MAG furious, wondering how it went wrong, and pointing out that the wheel is ruined. They pay the cost of the wheel. I would return if the master tech was released. I will not return until that is the case. I emailed the management and they did not respond over a month later.

fuzzy

Mr Lester, Thank you for allowing me to give you feedback from my most recent experience. I own a 2004 C-70 and although I did not purchase the vehicle from your dealership, I have had all my service at your shop, first at your prior location on St Rt 161 in Linworth and now at your current location. The chief reason I have chosen to return all these years is the consistently wonderful service I have experienced. The first person I met was Gary, who took care of me yesterday, and the first mechanic was Duane, who serviced my vehicle yesterday, also. Whenever I have run into any difficulty with my vehicle Gary has always gotten me into the shop in a timely fashion and he is particularly good at explaining the work that will be done and how long it will take. Duanes expertise speaks for itself; never an issue with anything he has ever done on the car. Two things please: Firstly, please thank Gary and Duane for me for the consistent high quality of service they have provided for me. And, secondly, the next Volvo I purchase (Im eyeing the XC90) will definitely be from your dealership, chiefly due to the work of these two individuals. Thank you once again. Respectfully, Dan Tetirick

David DiFrancesco

We called into MAG to get our newly purchased 2013 Volvo for warranty service on 6/8. We sadly never got service after we placed 7 different calls to MAG, multiple calls to the warranty company and had the car at the shop for inspection. While we waited for service, we were told to continue to drive our damaged vehicle. This work was not held up by the warranty company which had no problem paying for all the repairs requested. We took the car to a new shop on 6/26. I am not sure if this was due to a lack of care by the shop, slow service, or poor performance... but we are getting all the repairs done with great care elsewhere. We tried for 2.5 weeks to get anything done with MAG without success... You should be extremely wary of going to MAG. We nearly lost $1000 out of pocket as the warranty company had timeline restrictions to start a claim and MAG just couldnt get it done in any reasonable time.

bradley laser

I called the dealership several days in advance to advise of strong interest and desire for a test drive on Saturday; representative assured me they are fully staffed on Saturdays and will be able to help. When my wife and I arrived on Saturday and requested a test drive, the manager took us to a cubicle, entered our license/contact info, then gave a tester with a representative that had been with the company for 3 days. No fault of the new person, but I new much more about the vehicle myself. There is a high probability I will purchase this vehicle model and expected to have a knowledgeable person to explain optional packages, ask questions about various aspects of the vehicle, service, etc. Long story short, we were discarded and left the dealership knowing this is not how we expect to be treated when evaluating a high end vehicle. There are other dealerships more interested in my business.

Kirt Whiteside

Ive got to give this team at MAG 5 stars from service to sales, to the sales MGR to the overall MAG operations manager. I had to work with all ends of this team and have to say thatve assembled one incredible bunch of folks that are professional, kind and they actually care whether you buy from them. These folks are a) prompt with communication, b) has the ability to listen c) has the ability to act and see the consumer point of view and d) will go to another level to be sure satisfaction is achieved! World Class...perhaps all of us in business should take a lesson from this management team!

Laura Heinmiller

Ive been to Volvo service for nine years. When it came time to buy a new vehicle, Gary kindly and quickly got me to Dan Gade in sales. Within less than an hour, I was provided pricing and details on a used car that was in my price range. I met with Dan the next day and within three hours I was driving away in my new XC60. Dan was very kind and informative and made buying a car very easy. I appreciate everything MAG has done for me over the years...they are like family. In fact, Gary and service are the reason I will always buy from MAG. Thank you Dan and Gary. :)