Blackwell Ford

Reviews 6

CH

Chad

Service manager politely, professionaly lied to our faces and we caught him. Took truck in for blurry mirror. They called and said come see the service manager and go for a ride as they see no issue. I point out the blurry double vision of the auto dim driver side mirror. He agrees he sees it. Mentions they were looking for the wrong problem earlier of the function just not dimming. Blurry double vision is very easy to see the problem he agreed. I drove him around as he looked from the passenger side as he would not drive. I had the window down the whole time as for him to see it was not the reflection of the bezel causing the problem or the tint I was forced to put on because of the glare. He agrees he sees the problem and says he is going to call ford engineering to see if there is a fix. He calls me back days later and says they have no known issues of this, I asked for the copy of service request he submitted to Ford and it read. Truck has tinted windows causing the problem, compared to other trucks and see no difference.....bullshit!!! he sat rite next to us window down and admitted the problem but would not back it up to ford for warranty work. I called Ford customer service and filed a complaint, they called him directly and asked him some questions without showing everything I told them about my experience, the guy was backed into a corner having to admit he saw the problem. He just did not want to deal with ford and the warranty. Dont think for a minute that this guy will fight for what is right! He is a coward! Professional smooth talking liar! He had us believe if he was gonna help us upon leaving, to find out he smoothly shifted us out the door!! Dont go there at all! Filing a complaint with bbb.

---

SU

Summer Sagara

My experience at Blackwell Ford unfortunately was the worst experience Ive ever had at a dealer. I brought my 2012 Ford Focus in to be looked at for the repair Ive already had done (due to recall) back in 2014. I knew this was the same issue since my vehicle already had this problem before. I explained this to the service advisor Brendan Miller stating Ive had this problem in the past, he looked it up and said "yes I see youve had this repair done at 97,000 miles in 2014. I will see if this is something that can be covered since youre now at 124K miles". Never stated that there would be a diagnostic fee - which I didnt believe there would be one since I came in WITH the diagnosis of the vehicle. When I received the call back from Brendan, of course this was something that is now no longer covered due to my mileage. How can that be since I have already had this repaired once due to recall and now the SAME problem is happening again. No answer, other than this will be a $1530 repair and if I do not repair my vehicle it will ruin the transmission. I have had a previous experience with Lakeview Ford in Battle Creek and it was marvelous. I will never go to Blackwell Ford EVER again, and unfortunately will never purchase another Ford car due to Ford not owning up to their faulty mechanics and taking care of their customer base.

---

AS

Ashleigh Morrison

I had leased my truck there for the last 2 years. Upon coming to buy it I was not approved for the loan unless I had $15,000 down. My purchase price was only $33,000. Weather they didnt like how my credit was extended or what, I had a cosigner who signed to show money income. Well apparently it wasnt good enough. They didnt "try" to get me in this truck which was the truck I wanted to buy. They simply told me my situation wasnt good enough. I went over on my lease mileage package because I was planning on buying this truck no matter what, and was told its easier to buy after leasing it for 2 years. Now that same day I went to a chevy dealership and somehow I got approved for a $45,000 brand new 2016 truck with the same cosigner.... they did everything they could to get me in that new truck. As much as I love ford, have preached about them my entire 25 years of life, Im extremely disappointed in how this was handled and how I was treated because of my "credit". Now I owe them approximately $15,000 from mileage overage..

---

MA

Mark Clark

I am the proud owner of a new 2015 Ford Fusion. My experience at Blackwell Ford was delightful, and working with Steve Robin was the highlight. He was extremely professional, outgoing and went above and beyond my expectations. In fact, Steve even helped me get my old car back home by following me in my new car the day I picked it up. My Fusion is great; and at just 2 weeks old, I continue to learn new features in it every day. I live a ways away in Belleville, so what brought me to Blackwell Ford in Plymouth when I wanted a new car? It was the exceptional service I received on my old car from the Service Department on several occasions. I was impressed with the workmanship and friendly staff. I had always heard that Blackwell was a customer-focused dealer, but now I have proof from both the Service and Sales departments. Again, I want to commend Steve Robin for an exciting and painless process for getting me into a new Fusion. Thanks, Blackwell Ford!

---

A

A Private User

Took my truck in with a complaint that the right rear passenger tire was funny. I had stopped on the side of the road and looked at it because it felt flat, but wasnt. They gave me a 1100.00 dollar estimate which I declined. When I collected my truck at the end of the day I drove 40 miles home. I assemed that the repair they said I needed was the problem with the truck. When I got home my fiance and brother took it for a test drive. It turned out that the tire was missing a lug and lug bolt completely and ALL THE OTHER LUGS HOLDING THE TIRE WERE ONLY HALF ON. THey denied ever touching the tire. I had the lug replaced and a second opinon on the 1100 dollar repair. It turns out i dont need that work done. I alwsy had good service there before but I could have lost a tire on the free way and died...Be Careful with them.

---

BE

Ben Stickler

I had my car serviced for several recalls and an underbody rattle noise on September 28, 2015. Arranging the shuttle service was time consuming and have very limited hours - I was required to locate another ride to pick up the vehicle upon completion. Worse, when I picked up the vehicle the rear tail light was not functional. This was NOT an issue when I dropped off the vehicle. When I called to complain, the service agent (I believe her first name was Jennifer) was rude and stated the light was out when the car was dropped off. They also stated it was listed on the technician report. It was, but this was never mentioned it when confirming the service repair cost. Clearly the damage was done during repair. They damaged the vehicle and did not take responsibility. Do not trust this service group!

---

---