Honda of Grand Blanc

Category:	Honda Dealer
Address:	10825 S Saginaw St, Grand Blanc, MI 48439, USA
Phone:	+1 810-535-7419
Site:	hondaofgrandblanc.com
Rating:	4.7
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 8AM–4PM Closed

Location

Photos 91

Reviews 7

Sloane Slagg

I bought my van at Honda of Grand Blanc brand new and paid cash. I have brought it there regularly for oil changes and many other services. But I feel completely overlooked and taken advantage of. At my last oil change appointment my hood wouldnt pop, there was no tension on the latch. The technician looked at my grill for about 30 seconds, declared he couldnt help me unless he broke my grill off, that they didnt have a cable in stock to even fix it, before he ever looked - which I thought was a little odd. Then he gave me a quote of over $400 to fix my hood cable and if the latch was bad more than another $200! I said I would talk it over with my husband and get back with the service department. My husband took one look under the car saw that the cable was just unhooked and fixed it for free in less than 5 minutes with NO TOOLS! If you tech had done more than just dismiss me and try to rip me off for as much as he could get and actually had the courtesy of taking a look at my car first I would have been able to get my oil changed and still have positive feelings about Honda of Grand Blanc. But instead you have lost a client, and just when we were getting ready to buy another car, we have been looking and been planning to come back there again. There are plenty of other Honda dealerships, we can make a drive to get acceptable service!

Mason Heidger

The first day I was there they got me a car and apr and said there was nothing else they could do for me. It wasnt a good deal. I was bummed but I didnt know any better and was gonna take it. Then I went to another dealership and got a much better deal and took that back to Honda. Then Honda decided they could help me out. They got me a MUCH better deal all of a sudden. Things they said they couldnt were magically avalaible however they still mislead me in a lot of ways. They said I was getting a 100,000 mile warranty now. What I didnt know was that I was paying $1850 for said warranty. Thats not a deal at all. Thats literally paying for something I didnt even consider originally. They said I was paying the same amount for the car even though they upgraded me to the next level. What they actually meant was my payments would be the same because they lowered my apr. So in the end this amazing deal I thought I was getting wasnt as amazing and I felt tricked. They upped the warranty to 120,000 and took another $500 off. I felt better about it and I have an amazing vehicle but I still wasnt as happy as I know I should have been. My first time buying a new car has been quite the learning experience.

Laurie Reed

I purchased my CRV at Honda of Grand Blanc in late 2014 and I love it. Its a great car. I brought it in for its first oil change the first week of May 2015. About a week before my service appointment, I received a coupon by email from the overall dealership (Al Serra Auto Plaza) of which Honda of Grand Blanc is a part. The coupon was great--less than $20 for oil change and tire rotation. But when I arrived for my service appointment, the coupon was refused by the service manager at Honda because it was "not a Honda of Grand Blanc coupon". My CRV is the only vehicle Ive ever purchased at any of the Al Serra dealerships and it was clearly because of that purchase that I received the coupon. I was really disappointed and felt like there was some kind of "bait and switch" thing going on. Why send me the coupon if it wasnt going to be honored? I ended up paying full price for the oil change but they did throw in an essentially free tire rotation. Although the technician did a great job on the work, I wasnt very happy about the way the whole thing played out. Yes, Ill go back there again for service on my Honda but this experience has left me a little jaded.

Marjorie Stedron

Okay what can I say? This is my second Honda Odyssey and I love this one even more than the first one. She glides as she drives and is the smartest mini van out there and as far as I am concerned the only mini van on the market worth driving. I grew up with GM cars only but no one there has made anything like the Odyssey. I have 3 kids and 2 dogs and we pull a camper many times in the summer. I love that I can haul just about anything in that van and look forward to some long road trips with my new Odyssey. You can see I am pretty excited about my new Odyssey and can see myself telling anyone who will listen about this fabulous ride. My enthusiasm is endless. I also want to give a big shout out to Ross Nolan and Terry Edwards as both were so friendly and got me in my new van with lightening speed. I have always been impressed with the friendliness of Honda and the people who work at the Grand Blanc show room really have set a high standard that I hope all Honda dealerships achieve for their customers. Thank you again Honda of Grand Blanc! The Happy Honda Lady of Flushing, Marjorie Stedron

Nasir Ali

I have been there few times and each time it has been a very bad experience. Their service department manager is simply a dishonest and Incompetent person. First time he charged me $106.00 to detail my SUV kept it for 3 days and called me that it is ready to be picked up. After we picked it up we found out that it was not detailed at all. Will not refund the money over the phone. I had to take the SUV back to prove to him that he never did the work as it was requested. When I asked him if they have any process in place to make sure that all the work is done before the customer picks it up. His answer was "NO we just take each others word for it".

Christopher King

I scheduled an oil change. During the multipoint check, it was noted that the rear pads needed to be replaced, but the rotors were within specs. Ok. An hour and a half later, the service person saw me still waiting in the lounge area. He had been gone at a training meeting, no one had said anything to me that the rotors did need to be replaced, but were not in stock. The service person, Jared Fisher, arranged for a rental car so I could take care of matters I had already planned. I felt that Jared was very concerned and did all he could to make my visit positive.

L Brown

Because Hondas sell themselves, as weve experienced before at Honda of Grand Blanc, we looked forward to the sales experience. We were gratified to again receiving no pressure throughout the deal. Ross was fully knowledgeable even with my reservations about the CVT. He let the test drive remove my doubts. When Steve showed us the extended warranty provisions (generally something I reject) I easily understood the investment toward essentially keeping our new car new. I have before and will again recommend Al Serra without reservation or qualification.